Korail Tourservice

Overview Challenge Solutions Benefits

As Korea's rail operator, Korail has a responsibility to ensure passengers reach their destinations on time and in the greatest comfort possible. With cashless payments on the increase in Korea, Korail wanted to embrace this technology on its trains and give passengers further payment options besides cash. The operator decided to roll out devices for card payments running Windows Embedded as the operating system to support this initiative. This decision resulted in a ten-percent increase in sales, improved efficiency in sales management and access to business data in real-time to drive future performance initiatives.

Benefits at a glance

  • Access to business data in real time drives performance initiatives, increasing sales by 10 percent
  • Containment of servicing and maintenance costs through remote management and automatic updates
  • Secure payment capabilities

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Founded in 1899, Korail, with its high-speed trains increasing ridership to more than 100,000 people per day, sought to increase efficiency, sales and business insight in railroad management by embracing technology through cashless payment options for passengers.

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Korail implemented a point-of-sale (POS) solution with more than 350 POS devices built on Windows Embedded platforms that connect remotely to financial and business systems and aid transactions from carts and cafes on the KTX.

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Korail's new system provides access to business data in real time, driving performance initiatives and increasing sales by ten percent. It offers containment of servicing and maintenance costs through remote management and automatic updates, and includes secure payment capabilities.

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