Fast Retailing

Overview Challenge Solutions Benefits

Fast Retailing Company, a leading clothing retailer, wanted to improve customer service in its international chain of Uniqlo stores by replacing manual searches for merchandise with an automated solution. Together with Casio Computing Company, Fast Retailing designed and implemented a solution based on the Windows Embedded Handheld platform. As a result, store employees worldwide can use handheld devices to immediately check stocked merchandise and give customers the most current inventory and price information. Employees also benefit from improved workflow and the solution's enhanced usability.

Benefits at a glance

  • Improved system usability and customer satisfaction
  • Faster, more accurate service
  • Improved efficiency through real-time access to inventory, customer orders and sales figures

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