The Hilton Family

Overview Challenge Solutions Benefits

Hilton Reservations & Customer Care needed thin clients for a work-at-home program for room-reservation agents. Wyse V90 thin clients, based on the Windows Embedded Standard family, offered seamless compatibility with Win32-based applications, Internet Explorer, Windows Media Player, and connectivity with Citrix application delivery software. Confidence in this solution was boosted by the fact that the Hilton IT staff was already familiar with Microsoft tools and systems. At the end of fiscal year 2009, nearly one-third of Hilton's US reservation agents were working from home.

Benefits at a glance

  • Facilitated management of remote agents centrally on the server protects IT infrastructure
  • Enabled a single office to support global agents from diverse language groups
  • Expected $250,000 USD ROI for complete staff of 2,500 agents

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