Serving approximately 350,000 residents and millions of tourists annually, Orleans Parish Communication District (OPCD) handles more than one million 911 calls each year. OPCS wanted to improve efficiency and response time and quality by automating the flow of information between multiple agencies.
OPCD implemented a Motorola Solutions integrated call control system based on Microsoft technology including embedded versions of Windows Server and SQL Server that connects disparate police, fire department and emergency medical services systems.
Orleans Parish Communication District (OPCD), which handles more than one million 911 calls in the New Orleans area, wanted to respond better and faster to emergencies by improving the flow of information between multiple agencies, citizens and first responders.
OPCD implemented an integrated call control system from Motorola Solutions based on Microsoft technology, including Windows Server 2012 for Embedded Systems and Microsoft SQL Server 2012 for Embedded Systems, that connects disparate police, fire department and emergency medical services systems.
The new system improves response time and safety by enabling real-time information, connecting EMS, police, and fire department systems. It improves employee efficiency and workflow. The platform is scalable and extensible, and integrates easily with new data.
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