Orleans Parish Communication District

Overview Challenge Solutions Benefits

Serving approximately 350,000 residents and millions of tourists annually, Orleans Parish Communication District (OPCD) handles more than one million 911 calls each year. OPCS wanted to improve efficiency and response time and quality by automating the flow of information between multiple agencies.

OPCD implemented a Motorola Solutions integrated call control system based on Microsoft technology including embedded versions of Windows Server and SQL Server that connects disparate police, fire department and emergency medical services systems.

Benefits at a glance

  • Improves response time and safety with real-time information
  • Optimizes efficiency and workflow by connecting EMS, police and fire department systems
  • Gains scalable, extensible platform that integrates easily with new data types and sources

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