The Co-operative

Overview Challenge Solutions Benefits

To support growth and simplify innovation, the United Kingdom's fifth-largest food retailer, the Co-operative Group, replaced its Oracle customer-management system with a solution based on Microsoft data warehousing technology for strong support and interoperability. The solution reduced the cost of the company's growth plans by tens of millions of dollars, simplified reporting and development, and improved the security of customer information.

Benefits at a glance

  • 200 million weekly transactions via a connected solution tracking sales, trends and orders.
  • $317 million USD in weekly sales driven by real-time offers.
  • $4.7 million USD in annual savings.

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The Co-operative, the United Kingdom's fifth-largest food retailer, sought to increase sales by driving real-time pricing and promotions in more than 4,800 retail outlets reaching 6 million customers.

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The Co-operative Group partnered with Microsoft to build an end-to-end solution that spanned point-of-sale, kiosks, self-checkouts, mobile devices and data management, leveraging software platforms from Windows Embedded, Microsoft SQL Server, and the Microsoft .NET Framework

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Real-time offers to customers created $317 million (U.S.) in weekly sales; the solution helped The Co-operative realize an annual savings of $4.7 million (U.S.). In addition, the connected solution streamlines inventory, tracking sales, trends and stock orders, and setting prices in real time.

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