As part of Microsoft’s commitment to work with you every step of the way, our embedded support partners and experts offer the following services to further your device development efforts and help w/ embedded devices: | |
| Our ten years of embedded support, no-cost security updates, and premier account management are a key advantage in choosing Windows Embedded. | |
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Support Services at a Glance |  | | Microsoft Sustained Engineering:Security UpdatesHotfixes and QFEs | 10 years, no cost
5 years, no cost
+5 years contractual | | Incident Support:Phone Support | 2 free incidents
After first two incidents
10 years, $259/incident*
*U.S. Prices, subject to change | | 10 years, contact Microsoft | Account Management
Premier Support | | Engineering Services | Contact Microsoft Partners | | Training | 10+ Years, Contact Training Partners | | Windows Embedded Device Manager 2011 | Aligns with the Enterprise's System Center Configuration Manager 2007 support package |
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| Sustained Engineering
| Microsoft Sustained Engineering maintains Windows Embedded products after release with ongoing software updates. These include product changes and enhancements (QFEs and Hotfixes) to provide new and exciting improvements to complement your development, as well as security updates help keep your Windows Embedded device current against the latest malware and other threats. |
| Incident Support
| Get troubleshooting assistance when you need it. Help and support is available by e-mail, Internet, or phone. Microsoft’s Product Support Services (PSS) will work with you to troubleshoot your problem. You are entitled to two free incidents without charge during your 10 years of support. Incidents beyond your first two are charged at $259/incident for phone support.
Use the following Incident Support Numbers to contact a Windows Embedded specialist: | Developer Support 1(800) 936-5800 Original Equipment Manufacturer Support 1(800) 936-2197 Partners (resellers/consultants) (888) 456-5570 System Builders (888) 456-5570 Outside of the United States, you can find the phone number for Microsoft support in your country at http://www.support.microsoft.com.
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| Learn more about Incident Support, including which type of support is best for your issue, how to submit an e-mail or Internet request, and the information you’ll need no matter what type of request. | |
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Premier Support
| Resolve issues quickly through a direct relationship with a Microsoft expert. Subscribing to Microsoft’s Account Management program provides 24/7 problem resolution support and a designated point of contact Technical Account Manager (TAM). Your TAM also provides preventative support to help identify and address potential problems before they occur. | |
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Support Partners
| Access more than 500 Microsoft Partners through Microsoft’s extensive Partnership network. Partners can provide technical expertise for all phases of the development cycle and qualify for different levels of partnership through proven excellence in building, delivering, and enabling Windows Embedded-powered solutions. Engineering services include development, deployment, integration, software customization, and support using Windows Embedded products, technologies, and services. | |
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