Microsoft and the Internet of Kuka Robotics' Things automate manufacturing and streamlines the management environment.

KUKA creates a connected factory

To build a factory that meets demand for one of the world’s most iconic vehicles, you have to be driven. When KUKA Systems Group built a new factory for Jeep Wrangler bodies, it took advantage of the Internet of Things to create a highly automated plant that connects as many as 60,000 devices and robots to a central data-management system. By connecting devices and making the most of data, the company created the Internet of KUKA’s Things–and a fast-lane factory that runs like a top.

Creating a connected factory

When KUKA Systems Group built a new factory for Jeep Wrangler bodies, it took advantage of the Internet of Things to create a highly automated plant that connects as many as 60,000 devices and robots to a central data-management system. By connecting devices and making the most of data, the company created a factory with near-continuous uptime.

The solution:
Harnessing IoT for Jeep thrills

"We ship our customer a complete car body every 77 seconds. We don’t have time to adjust source code, and we can’t introduce something that isn’t trusted and proven. Our intelligent system built with Microsoft technology enables us to react very quickly."

Jake Ladouceur, managing director,
KUKA Systems Group Toledo facility

KUKA built an intelligent system that connects the factory’s robots and thousands of other devices to back-end monitoring systems. With a streamlined management environment, the system is able to adapt quickly to changes in production requirements. And powerful new access to data allows KUKA new and actionable insights into factory operations.

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The technology:
A centralized management system

Anchored by Windows Embedded, Microsoft SQL Server and Windows Server, KUKA’s intelligent system connects the factory’s 259 assembly-line robots and thousands of other devices on the shop floor—things such as welders and sealers—to back-end monitoring systems. All the control tasks, including creating and running programs and diagnostic processes, can now be performed directly on the robots from the control panel’s Windows-based interface—a familiar tool to many employees.

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The business impact

Challenge

KUKA–designer of the first industrial robot in 1973 and one of the world’s leading suppliers of robotics-sought to design an automated manufacturing process capable of producing 8 different Jeep Wrangler bodies on the same production line without interrupting production flow.

Solution

KUKA has implemented a solution anchored by Windows Embedded and Microsoft SQL Server that connects 259 assembly-line robots with a controller, over 60,000 devices points, line-of-business applications, and back end systems to deliver continuous uptime and produce over 830 bodies each day.

Benefits

  • Rapid adaptation supports multiple models and helps produce a car body every 77 seconds
  • Continuous uptime enables 24 hours of production per day for over 8 years
  • Familiar interface improves efficiency and reduces training time

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Microsoft and the Internet of Royal Caribbean's Things gain better insights to meet guests' needs through connecting devices.

Royal Caribbean sets sail with IoT

For many people, it’s a dream vacation: a voyage aboard a magnificent floating city at sea. Royal Caribbean International knows that what matters to its guests matters most to its business, so it set out to create the best customer service possible aboard its newest line of luxury cruise ships. By connecting more than 650 existing and new devices—digital signs, POS terminals and tablets—and harnessing the resulting ocean of data, the company created the Internet of Royal Caribbean’s Things, creating a truly personalized guest experience.

Set sail with the Internet of Things

Royal Caribbean International set out to create the best customer service possible aboard its newest line of luxury cruise ships. By connecting more than 650 existing and new devices — digital signs, POS terminals and tablets — and harnessing the resulting data, the company created a truly personalized guest experience.

The solution:
Harnessing an ocean of data

“We have more than 2,300 employees working in many different areas on board ships. We wanted a solution that would cut down on the time it took them to find information.”

Jason Miller, technology analyst,
Royal Caribbean

Royal Caribbean’s new intelligent system connects hundreds of devices and combines new and existing data streams, enabling powerful new insights into what guests want—and where and when they want it. By vastly simplifying access to that data, and connecting people and infrastructure together, Royal Caribbean is changing the trajectory of its business in real time.

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The technology:
Bon voyage to manual processes

In the past, the ship’s systems relied heavily on manual processes and fragmented data systems. Cruise-line staff worked with PAR and Agilysis to connect 325 POS terminals and 50 tablets running on Windows Embedded software to collect data on spending patterns and sales promotions. When the data is analyzed in backend systems running Microsoft SQL Server data-management software on the Windows Server operating system, the resulting insights enable staff to dream up new and better way to meet guests’ needs.

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The business impact

Challenge

Royal Caribbean International, the second-largest cruise company in the world with 22 ships that sail to more than 270 destinations, wanted to improve food safety and insight into customer behavior on its innovative new Oasis-class ships.

Solution

Royal Caribbean deployed a solution from Agilysys and ParTech that connects Windows Embedded devices including 325 POS terminals, 50 tablets, and 300 digital signs with back-end servers running Microsoft SQL Server and Windows Server. Thirty-five handheld devices connect to existing equipment to increase efficiency in food inspection processes.

Benefits

  • Integrates data from POS, tablets, signage, TV, photo gallery, and ticketing systems
  • Automates alerts for cooler malfunction
  • Reduces time to complete checklist and generate temperature compliance reports
  • Cuts temperature check times by 60%

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Microsoft and the Internet of Autolib' Things are transforming the Paris commute by optimizing car utilization through harnessing streams of data.

Autolib’ drives the value of IoT

In any major city, rush-hour driving can be très misérable. Rather than sit idly by, officials in Paris decided to take action to ease congestion, noise and pollution. They created an intelligent car-sharing service that’s transforming the Paris commute and taking thousands of cars off the roads. By connecting devices and harnessing new data streams, the Internet of Autolib’s Things is creating a streamlined and personalized customer experience.

Driving the value of the Internet of Things

In any major city, rush-hour driving can be très misérable. Officials in Paris created an intelligent car-sharing service that’s transforming the commute and taking thousands of cars off the roads. By connecting devices and harnessing new data streams, the Internet of Autolib’s Things is creating a streamlined and personalized driving experience.

The solution:
An intelligent fleet of cars

“Approximately 70 percent of Parisians do not own cars, yet traffic congestion is huge. So the goal was to reduce car ownership and the pollution that comes with it.”

Vanessa Colombier, communications manager,
Autolib’

By creating an intelligent system that connects hundreds of handheld devices, more than 4,300 charging stations, 850 registration kiosks and 2,300 cars, Autolib’ is harnessing streams of data, gaining insights that allow it to better predict customer behavior, optimize car utilization and attract new members. By 2023, Autolib’s fleet of cars is expected to have replaced more than 25,000 privately owned cars, reducing carbon dioxide emissions by 75 million metric tons.

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The technology:
Creating a connected commute

Autolib’s developers—the Bollore Group and IER—built a solution that is highly customizable to each driver, including preset temperature and radio station preferences. There is also a touch screen to access GPS navigation and customer service. More than 400 mobile employees circulate with handheld devices running on Windows Embedded. The devices stream data to Autolib’s centralized management system that incorporates Windows Server and SQL Server with proprietary software, to provide better customer service.

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The business impact

Challenge

Autolib’, an electric-car-sharing program established by Paris, France, and 63 surrounding municipalities, wanted to relieve traffic congestion, reduce noise and air pollution, and provide more flexibility for the 8 million people living in the region.

Solution

Autolib’ teamed with IER to implement a solution based on Windows Embedded that connects 72 registration kiosks, 850 rental kiosks, 4,300 charging stations, and 2,300 in-car systems to a back-end based on Microsoft SQL Server and Windows Server.

Benefits

  • Reduces CO2 emissions by estimated 75 metric tons by 2023
  • Cuts drivers’ transportation costs by 90 percent
  • Enhances user experience with personalized settings
  • Simplifies implementation with better connectivity

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Microsoft and the Internet of Great River Medical Center's Things created an automated end-to-end mediaction management system, cutting medication delivery time by two-thirds.

Great River’s Rx: A dose of data

Great River Medical Center wanted to find a way to get medications to patients more quickly. It created an automated end-to-end medication management system, built on Microsoft technologies and devices. By connecting its things to back-end systems that manage inventory, medical and billing records, the hospital created the Internet of Great River’s Things, eliminating time-consuming manual processes–and cutting medication delivery time by two-thirds.

The prescription: Take advantage of the IoT

Great River Medical Center wanted to find a way to get medications to patients more quickly. It created an automated end-to-end medication management system, built on Microsoft technologies and devices. By connecting its things to back-end systems that manage inventory, medical and billing records, the hospital cut medication delivery time by two-thirds.

The solution:
A connected hospital

“We were doing too much manually, which wastes both pharmacy and nursing time, and decreases accuracy. We were overwhelmed by the number of calls from nurses and physicians who were waiting for medication.”

Darwin Cooley, pharmacy director,
Great River Medical Center

To build an intelligent new medication system, Great River started with existing things—a pharmacy carousel, anesthesia workstation and 28 medication dispensing cabinets with barcode readers and label printers—and connected them to back-end systems that manage data on inventory and medical and billing records. By harnessing that data, and connecting people and infrastructure together, Great River changed the trajectory of its operations in real time.

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The technology:
An Rx for data

Great River’s system includes an inventory management carousel in the pharmacy, an automated unit dose packager, upgraded Omnicell G4 medication-dispensing cabinets with barcode readers and label printers at the nursing stations, and two Omnicell Anesthesia Workstations in the Heart and Vascular procedure rooms. The platform takes advantage of Windows Server, Windows Embedded and SQL Server to manage the flow of data throughout the hospital—from the pharmacy to the nursing station to the patient bedside, and beyond. That stream of data is also linked to medical and billing records, and inventory and security systems, providing efficiencies that translate into tremendous business value.

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The business impact

Challenge

Great River Health Systems, a leading regional healthcare provider with a 378-bed hospital that admits 6,000 patients each year and performs 180,000 outpatient procedures, wanted to improve medication distribution and management without adding employees.

Solution

Great River implemented a solution from Omnicell that connects Windows Embedded-based devices including 2 anesthesia workstations, a pharmacy carousel, and 28 medication-dispensing cabinets with servers running Windows and a Microsoft SQL Server database that manages electronic medical records, inventory, and billing.

Benefits

  • Reduces medication delivery time from 1.5 hours to 30 minutes
  • Cuts pharmacy inventory costs by US$400,000
  • Achieves annual savings of $300,000

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Microsoft and the Internet of Lido Stone Works' Things created an intelligent system to connect the factories with the designers, resulting in increased productivity and revenue.

Lido crafts stone with IoT

To meet demand for premiere architectural stone products, the owner of Lido Stone Works needed to automate his factory. He realized the potential of the Internet of Things, creating an intelligent system that connects factory’s machines with the experts in Italy who built them. By harnessing the resulting flow of data via a secure, cloud-based connection, Lido has drastically cut maintenance costs. The Internet of Lido’s Things has transformed the business, increasing productivity by 30 percent and revenue by 70 percent.

Crafting stone with the cutting edge of data

To meet demand for architectural stone products, Lido Stone works needed to automate its factory. It created an intelligent system that connects factory machines with the experts in Italy who built them. By harnessing the resulting flow of data via a secure, cloud-based connection, Lido has drastically cut maintenance costs, increasing revenue by 70 percent.

The solution:
A secure, cloud-based connection

“With an intelligent system from Breton and Microsoft, we’re able to work more effectively with smaller crews for a variety of tasks and keep handwork to a minimum. We’ve increased productivity by at least 30 percent.”

Eliot Mazzocca, president and CEO,
Lido Stone Works

Lido built an intelligent system that connects the machines on the factory floor with the experts at Breton Spa in Italy who built them. By harnessing the resulting flow of data via a secure, cloud-based connection, Lido has drastically cut maintenance costs and reduced machine downtime. And connecting other things—handheld and other industry devices—to existing back-end inventory and management systems has greatly streamlined inventory operations.

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The technology:
An intelligent factory

Lido’s new intelligent system is built on Microsoft and ASEM technologies. Based on Windows Embedded, the Microsoft Azure platform, SQL Server software, and the Windows Server and Windows operating systems, it allows workers to track materials throughout the warehousing and production lifecycle. The solution also connects the factory with a support team at Breton Spa to communicate seamlessly via Azure, with instantaneous insight into processes and challenges.

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See the business impact

Challenge

Lido Stone Works, a manufacturer of high-end stone installations for architectural firms worldwide, wanted a more automated production environment so that it could improve efficiency, as well as remote assistance to reduce downtime.

Solution

Lido teamed with Breton to connect Windows Embedded-based machines on the factory floor with back-end servers running Windows Server and a Microsoft SQL Server database. The solution uses ASEM remote assistance software and Windows Azure to connect Lido’s machines and servers to Breton’s control center.

Benefits

  • Boosts revenue by 70% and increases productivity by 30% with automated, streamlines solution
  • Improves manageability and saves €400,000 (US$524,000) annually in travel costs
  • Increases business volume and results in 67% growth in workforce
  • Better connectivity empowers innovation

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Microsoft and the Internet of Henry Mayo Newhall Hospital's Things created an intelligent single sign-on system to allow doctors more time with patients.

The Internet of Things writes an Rx for better patient care

For patients in any hospital, every minute spent waiting to see the doctor can seem like an eternity. Henry Mayo Newhall Hospital in Valencia, Calif, wanted to enable doctors to spend less time at computers and more time at the bedside. Realizing the potential of the Internet of Things, the hospital created an intelligent single sign-on system that gives clinicians anytime, anywhere access to data – from patient records, to test results, prescriptions and more.

The solution:
An intelligent, integrated system

“By providing clinicians with a system that’s secure and accessible, we have deployed a workflow solution that enables clinicians to take better care of patients.”

Adnan Hamid,
director of Information Services at Henry Mayo Newhall Hospital

Henry Mayo created an intelligent system that connects 175 thin-client devices and its physicians’ own devices to existing datacenters and systems. To use the system, doctors log in once at the start of their shift, then use a badge to tap into the system at thin-client devices located throughout the hospital. That cuts re-login time by 95 percent; with one tap, clinicians gain secure access to patient records and other data within six seconds. And the specific selection of apps and records is customized to the user’s identity, so doctors get what they need, when and where they need it, quickly and easily.

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The technology:
Fast, secure data access

Henry Mayo’s intelligent single sign-on system from HealthCast vastly simplifies the data-access process. The new system allows doctors secure access to review lab tests, enter prescriptions, or look at patient records from either installed terminals or their own laptop, tablet or smartphone, so they can provide care from anywhere. Based on Microsoft technology, the 175 new thin clients run Windows Embedded; the back-end infrastructure is powered by Windows Server, Microsoft SQL Server and Active Directory Domain Services.

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The business impact

Challenge

Henry Mayo, a leading regional 238-bed community hospital and trauma center, wanted to provide faster and more flexible access to patient data in order to speed adoption of its new electronic medical record (EMR) system.

Solution

The hospital implemented an intelligent single-sign-on system from HealthCast that connects mobile devices as well as thin clients running Windows Embedded with back-end infrastructure powered by Windows Server, Microsoft SQL Server, and Active Directory Domain Services.

Benefits

  • Enables data access from multiple devices including tablets, smartphones, and thin clients
  • Cuts login time by 95%—from two minutes to six seconds—which provides more time for patient care
  • Improves manageability including reducing password-related support calls by 70% and device imaging time by 83%

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Microsoft and the Internet of Coca-Cola Amatil's Things utilizes interactive digital signage to boost brand loyalty.

The Internet of Things makes this fridge even cooler

Coca-Cola Amatil (CCA), a leading beverage distributor in Australia and the Asia-Pacific region, wanted to design an innovative way to market beverages to consumers, and create an appealing—even addictive—new way for consumers to interact with their brand. They teamed up with Australian digital agency TKM9 and Microsoft to create a solution that capitalizes on the Internet of Things (IoT) by utilizing interactive digital signage installed on beverage coolers.

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Creating a cooler vending machine with IoT

Coca-Cola Amatil wanted to create an appealing—even addictive—new way for consumers to interact with their brand. They teamed up with Australian digital agency TKM9 and Microsoft to create interactive digital signage installed on beverage coolers, transforming customer service and brand loyalty—and boosting beverage sales by an average of 12 percent, as compared to standard coolers.

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The solution:
An interactive experience

“We would spend a lot of money creating customized material for point-of-sale locations all across the marketplace. We wanted to be less reliant on having a field team execute marketing, so we needed a more scalable, digital solution that could deliver content remotely.”

Stuart Port,
Manager of Frozen Beverages Strategy, CCA

CCA’s digital signs collect data on sales and customer interaction, and share content with customers at the point of sale. They also draw consumers into an interactive multimedia and social-media experience, via the coolers and the consumers’ own devices, offering games, contests, Facebook posts and more. A limited trial run of 50 machines is transforming customer service and brand loyalty—and boosting beverage sales by an average of 12 percent, as compared to standard coolers.

The technology:
From touch to the cloud

The solution builds on existing beverage coolers, equipping them with Windows Embedded-powered touch screens and Kinect for Windows technology to provide immersive content experiences. The modern hardware links up to an analytics application running in the cloud on the Microsoft Azure platform. On the back end, the solution considers multiple data streams, including geo-location and facial recognition technology, social media input, weather services and more.

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The business impact

Challenge

Coca-Cola Amatil (CCA) is a leading bottler and distributor of beverages across six countries in the Asia-Pacific region, with approximately 14, 900 employees, 270 million consumers, and a large portfolio of soft drink brands and premium spirits. To stay ahead of the competition, CCA wanted to create a differentiated brand experience for consumers.

Solution

Coca-Cola Amatil teamed with TKM9 to create a solution that integrates interactive digital signage on refrigerated beverage coolers with mobile phones and a backend system used for analytics and real-time updates. The solution connects coolers equipped with Windows Embedded touchscreens and Kinect for Windows to an analytics application running in the cloud on the Microsoft Azure platform.

Benefits

  • Improves competitive advantage by delivering dynamic, relevant content
  • Boosts sales 12 percent in grocery and up to 20 percent in off-premise locations, with a 120 percent lift in the off-premise channel when combined with discount offer
  • Optimizes implementation with flexible, scalable solution

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Microsoft and the Internet of Orleans Parish Communication District's Things created an intelligent sytem across emergency applications to reduce response times and improve safety.

Creating a safer city with
the Internet of Things

When a call comes in to 911, seconds count. In the city of New Orleans, a technology solution from Microsoft and Motorola Solutions is drawing on the potential of the Internet of Things to vastly streamline the ways in which 911 dispatchers communicate with officers and first responders. Orleans Parish Communication District (OPCD)’s solution connects formerly disparate police, fire and medical services applications, a 911 call system, mobile terminals, tablets and a data warehouse into one intelligent system that is shortening response times, improving safety and eliminating error-prone manual processes.

Creating a safer city with IoT

In New Orleans, a solution from Microsoft and Motorola Solutions is vastly streamlining the ways in which 911 dispatchers communicate with first responders. The solution connects formerly disparate police, fire and medical services, a 911 call system, mobile terminals, tablets and a data warehouse into one intelligent system that is shortening response times and improving safety.

The solution:
Saving critical seconds

“With one touch, officers can indicate if the scene is safe, or if they need immediate help. While you’re on the phone to a 911 operator describing the guy breaking into your car, the call has already gone out to nearby police units with your location and other details, including your own real-time observation and history with prior incidents.”

Karl Fasold,
system administrator, Orleans Parish Communication District

OPCD needed a solution that could streamline workflow for dispatchers and connect multiple devices, applications and data sources used by police, EMS teams and the fire department. The system needed to easily handle multiple types of data, including structured database files and unstructured information such as text messages, and to do so through one streamlined interface, helping dispatchers save critical seconds when they’re needed most. The system automatically routes calls to the appropriate dispatcher and alerts the closest emergency personnel. Drawing on multiple systems, the calls are also cross-referenced with historical data and a mapping system, and can notify dispatchers and responders of prior incidents at an address or with a person.

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The technology:
Integrated, secure data

The PremierOne CAD solution integrates 911 telecommunications and applications from the EMS, police, and fire department in a central console. The system includes a data warehouse with the Motorola Solutions PremierOne CAD application running on Windows Server for Embedded Systems and Microsoft SQL Server for Embedded Systems software, with a service oriented architecture based on the Microsoft .NET Framework. The solution also uses SQL Server 2012 Reporting Services to share information with the police department and other agencies.

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The business impact

Challenge

Orleans Parish Communication District (OPCD), which handles more than one million 911 calls in the New Orleans area, wanted to respond better and faster to emergencies by improving the flow of information between multiple agencies, citizens and first responders.

Solution

OPCD implemented an integrated call control system from Motorola Solutions based on Microsoft technology, including Windows Server 2012 for Embedded Systems and Microsoft SQL Server 2012 for Embedded Systems, that connects disparate police, fire department and emergency medical services systems.

Benefits

The new system improves response time and safety by enabling real-time information, connecting EMS, police, and fire department systems. It improves employee efficiency and workflow. The platform is scalable and extensible, and integrates easily with new data.

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Microsoft and the Internet of ThyssenKrupp Elevator's Things are providing predictive and preemptive maintenance by connecting elevators to the cloud.

Giving cities a lift with IoT

ThyssenKrupp Elevator wanted to gain a competitive edge by focusing on what matters most to their customers: reliability. Drawing on the potential of the Internet of Things (IoT) by connecting their elevators to the cloud, gathering data from their sensors and systems, and transforming that data into valuable business intelligence, ThyssenKrupp is vastly improving operations—and offering something their competitors do not: predictive and even preemptive maintenance.

Giving cities a lift with IoT

ThyssenKrupp Elevator wanted to gain a competitive edge by focusing on reliability. Drawing on the potential of IoT by connecting their elevators to the cloud, gathering data from their sensors and systems, and transforming that data into valuable business intelligence, ThyssenKrupp is vastly improving operations—and offering predictive and even preemptive maintenance.

The solution:
‘Smart’ elevators

“I call it the ‘virtual troubleshooter.’ When the elevator reports that it has a problem, it sends out an error code and the three or four most probable causes of that error code. In effect, our field technician is being coached by this expert citizen.”

Rory Smith,
director of strategic development for the Americas at ThyssenKrupp Elevator

ThyssenKrupp teamed up with Microsoft and CGI to draw on the potential of the Internet of Things and create a connected, intelligent asset monitoring system that raises elevator uptime to new heights. To do this, CGI developed a solution that securely connects ThyssenKrupp’s “things”— the thousands of sensors and systems in its elevators, the data they gather, and PCs and mobile devices — to Microsoft Azure Intelligent Systems Service, Power BI for Office 365 and new Microsoft Azure Machine Learning service, for an unprecedented view into elevator operations and maintenance, now — and in the future.

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The technology:
Machine learning and predictive analysis

With Microsoft Azure Machine Learning service, ThyssenKrupp has an unprecedented view into elevator operations and maintenance, now — and in the future. The system contains an intelligent information loop: Data from elevators is fed into dynamic predictive models, which continually updates datasets via seamless integration with the Intelligent Systems Service. Now, the elevators can actually teach technicians how to fix them.

Read more about Microsoft Azure Machine Learning service

The business impact

Challenge

Leading global manufacturer ThyssenKrupp Elevator maintains more than 1.1 million elevators worldwide, including those at some of the world’s most iconic buildings. ThyssenKrupp wanted to better compete in their industry by offering dramatically increased uptime, taking preventative maintenance a step further to predictive and even preemptive service.

Solution

ThyssenKrupp teamed up with Microsoft and CGI to create a connected, intelligent asset monitoring system based on Microsoft Azure Intelligent Systems Service, Power BI for Office 365, and Microsoft Azure Machine Learning. The solution connects thousands of sensors and systems in its elevators to the cloud and draws this data into a dashboard available on PCs and mobile devices for a real-time view of key performance indicators.

Benefits

  • Increases reliability through predictive maintenance and rapid, remote diagnostic capabilities
  • Reduces costs for ThyssenKrupp and their customers
  • Rich, real-time data visualization
  • Data continually feeds into dynamic predictive models
  • Two-way flow of data enables diagnostics mode and remote elevator commands

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