Windows Embedded Support

A proven history of support, free security updates, and premier account management

As part of our commitment to work with you every step of the way, Microsoft and its partners extend support and services to further your device and intelligent system solution development efforts. Microsoft’s support lifecycle policy provides consistent and predictable guidelines for product support availability when a product releases and throughout that product’s life. More than 15 years of support, no-cost security updates and premier account management are a key advantage in choosing the Microsoft platform.

If you own a device or solution developed with Windows Embedded software, please contact the respective manufacturer for support.

    Windows Embedded support options

    Sustained EngineeringIncident SupportPremier SupportSupport Partners

    Microsoft Sustained Engineering maintains Windows Embedded products after release with ongoing software updates. These include product changes and enhancements (QFEs and Hotfixes) to provide new and exciting improvements to complement your development, as well as security updates help keep your Windows Embedded device current against the latest malware and other threats.

     Prev Next: Incident Support 

    Get troubleshooting assistance when you need it. Help and support is available by e-mail, Internet, or phone. Microsoft’s Product Support Services (PSS) will work with you to troubleshoot your problem. You are entitled to two free incidents without charge during your 10 years of support. Incidents beyond your first two are charged at $259/incident for phone support.

    Use the following Incident Support Numbers to contact a Windows Embedded specialist:

    • Developer Support 1(800) 936-5800
    • Original Equipment Manufacturer Support 1(800) 936-2197
    • Partners (resellers/consultants) (888) 456-5570
    • System Builders (888) 456-5570
    • Outside of the United States, you can find the phone number for Microsoft support in your country at http://www.support.microsoft.com.

    Learn more about Incident Support, including which type of support is best for your issue, how to submit an e-mail or Internet request, and the information you’ll need no matter what type of request.

     Prev: Sustained Engineering Next: Premier Support 

    Resolve issues quickly through a direct relationship with a Microsoft expert. Subscribing to Microsoft’s Account Management program provides 24/7 problem resolution support and a designated point of contact Technical Account Manager (TAM). Your TAM also provides preventative support to help identify and address potential problems before they occur.

     Prev: Incident Support Next: Support Partners 

    Access more than 500 Microsoft Partners through Microsoft’s extensive Partnership network. Partners can provide technical expertise for all phases of the development cycle and qualify for different levels of partnership through proven excellence in building, delivering and enabling Windows Embedded-powered solutions. Engineering services include development, deployment, integration, software customization and support using Windows Embedded products, technologies and services.

     Prev: Premier SupportNext 

    Microsoft's 10-year product lifecycle support policy

    Microsoft’s support lifecycle policy provides consistent and predictable guidelines for product support availability when a product releases and throughout that product’s life.

    Learn more about Microsoft’s lifecycle support policy

    Support services at a glance

    From training, to troubleshooting, to developing your next solution, you’ll find the support services you need below.

    Support ServicesOptions
    Microsoft Sustained Engineering
    Security Updates, Hotfixes and QFEs    		 10 years, no cost
    5 years, no cost
    +5 years contractual
    Incident Support:
    Phone Support    		2 free incidents
    After first two incidents 10 years, $259/incident*
    *U.S. Prices, subject to change
    10 years, contact MicrosoftAccount Management
    Premier Support
    Engineering ServicesContact Microsoft Partners
    Training10+ Years, Contact Training Partners
    Windows Embedded Device Manager 2011Aligns with the Enterprise's System Center Configuration Manager 2007 support package

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