Click Here to Install Silverlight
United StatesChange|All Microsoft Sites
Windows Embedded
Search Windows Embedded

Let Your Energy Go Further

Go Further
Case Studies
Thin Clients
Chip PC decreases college energy consumption by 50% >
Warrington Borough Council goes green >
Optimizing server energy efficiency >
Enabling Green IT with Windows Embedded Thin Clients >
Enterprise Mobility
Mobile technology reduces fuel consumption >
Mobility solution replaces paper-based systems >
Drive Assist cuts out paper process with TaskMaster >
Rayonnance mobile solution reduces paperwork >
Home and Infrastructure Energy Automation
Building retrofit reduces energy consumption by 20% >
Monitoring real-time energy consumption >
Connecting heating, electricity, and IT systems >
Freescale speeds time to market for smart grids >
Guaranteeing compliance in energy supply systems >
Retail Device and Point of Service
Power sytems to improve battery life >
Sustainable Infrastructure
Controller makes offshore wind power reliable >
Controls help environment and improve safety >

BBC's Mobility Solution replaces Paper-based systems

Motorola MC70

Capita Business Services run the majority of the administration and collection of TV Licensing, including the field force of Enquiry Officers for the BBC.  Capita deployed Blackbay mobile worker software on Motorola MC70 handheld devices as a key component of an enterprise mobility solution to enhance the service it delivers to the BBC.  The mobile data capture technology has also enabled Capita to benefit from tangible return on investment (ROI), including the elimination of one tonne of paper per week from its operation.

Capita wanted the mobility solution to deliver real-time visibility of its field operations staff, cut the high level of manual processes they had to carry out, replace the existing paper based system to help improve staff self efficiency, increase manager efficiency and reduce back office workload and costs.

The self sufficiency of Capita’s TV Licensing field staff has increased through the automatic removal of cancelled visits from their schedules and the ability to query the license status of a property directly with the central database. 

Manager efficiency has been increased through automated reporting for teams and officers and the real-time visibility of Capita’s TV Licensing field staff allows managers to balance work load by re-assigning visits as appropriate.

"We can now produce reports around visits made and the resulting actions which have improved our ability to meet our service level agreements (SLA's) with the BBC," added Colin Jones, Capita's TV Licensing Field Operations Director. "From a financial perspective, the solution has had a positive impact on the cost of the field force. The impact on the environment has been positive as the reduction of the usage of paper in the system has led to us eliminating the use of over one tonne of paper per week."


An 80% reduction in the number of calls to the support team to check address/license enquiries has helped to cut back office workload and costs with less data input having to be carried out.  Previously the call centre was handling between 25,000 and 30,000 calls per month; this has now decreased to 4,000 to 5,000 calls per month.

Capita have also been able to make a positive impact on the environment with the reduction of over 1 tonne of paper per week.

Share this page: Facebook Twitter Reddit Digg


Connect with Windows Embedded, Italy Day
Date: 9 June
Location: Milan
Email to Learn More

Connect with Windows Embedded, UK Day
Date: 11 May
Location: Reading, UK
Email to Learn More

Connect with Windows Embedded, Germany Day
Date: 78 June
Location: Munich
Email to Learn More

Upcoming events to be announced soon


Stay up to date with all the latest Windows Embedded news and developments, with our free e-newsletter.