Make and receive phone calls

Your device enables you to make and receive voice calls and set up conference calls. You can make voice calls in the following ways:

Enter a phone number by using the keypad.
Select from a list of contacts saved to your device.
Select a phone number saved in your call history.
Start entering a number and then select a phone number from the list of recently dialed numbers.

For how-to instructions that fit the type of phone you have (touch screen or non-touch screen) and the version of Windows Mobile on it (version 5 or 6), select the correct tab, below. Not sure? Here's how to find out.

6.0 Touch Screen

6.0 Non-Touch Screen

5.0 Touch Screen

5.0 Non-Touch Screen

Phone call basics

The phone in your device offers some powerful options that include emergency and conference calling.

Make a phone call

Tap Start > Phone.
Enter the number.
Tap Talk.

Note
As you enter the phone number, numbers you have previously called will appear on the screen. You can scroll to the number you want and then press the TALK button to dial that number.

Make an international call

Tap Start > Phone.
Tap and hold the ZERO key until the + sign appears on the screen.
The + sign replaces the international access code. This code is the number you must dial from your country to make an international call.
Enter the following:
- Country or region code
- Area code (without the leading zero)
- Phone number
Tap Talk.

Make an emergency call

Tap Start > Phone.
Enter the local emergency phone number and tap Talk.

Note
You can make an emergency call even if the device is locked.

Check your voice mail

Tap Start > Phone.
On the phone keypad, tap and hold 1.

Note
If you are out of range of your wireless network when voice mail arrives, you will be notified that you have voice mail the next time that you can receive calls.

Make a call from your call history

Tap Start > Phone.
Scroll to the phone number or contact name that you want to call, and then press the TALK button.

Note
If call history appears to be empty, you may have turned on a filter, and no calls fitting that filter have been logged. To see all calls, tap Menu > Filter > All Calls.

Make a call from Contacts

Tap Start > Phone.
Scroll to and tap the contact you want to call.
Do one of the following:
- If you have entered only one phone number for the contact, tap Call.
- If you have entered multiple phone numbers for the contact, scroll to the number you want to call, and then tap Call.

Make a call by using a recently dialed phone number

Tap Start > Phone.
In the list above the keypad, scroll to the recently dialed number and then press the TALK button. You can scroll down the list. To see more of the list, tap Hide Keypad.

Make a phone call while using the media player

If you are listening to music or watching a video on your device and want to make a phone call, you do not have to stop or pause the player. You will not hear any sound from the media file while conducting your phone call.

Tap Start > Phone.
Enter the phone number and press the TALK button.
After you press the TALK button, the media player will stop playing. After you end the call, the media player will resume playing.

Return to the media player after a phone call

On the Phone screen, tap Cancel or the close icon.

Add a speed dial number

A speed dial number is a keypad number assigned to a specific telephone number in your Contacts list. You can use this number to dial that person quickly. You can set up separate speed dial numbers for a contact's home, work, and mobile numbers.

Tap Start > Contacts.
Scroll to the contact for which you want to set up a speed dial number and press ENTER.
If you have entered more than one phone number for the contact, scroll to the phone number for which you want to add a speed dial number.
Tap Menu > Add to Speed Dial.
In the Location field, scroll up or down to select a keypad number. (Optional: If you skip this step, the device will assign a keypad number automatically.)
Tap OK.

Call a speed dial number

Tap Start > Phone.
Tap and hold the keypad number assigned to the contact. After a few seconds, the device will dial the phone number.

Save a phone number to Contacts by using your call history

Tap Start > Phone > Call History.
Scroll to the phone number you want to save and tap Menu > Save to Contacts.
To add a new contact, press ENTER or scroll to the contact to which you want to add the phone number and press ENTER.
Enter contact information. In the Number type field, select the phone type for the number you are saving (for example, Work, Mobile, or Home), enter additional information as needed, and then tap Save.

Note
You cannot save a call to Contacts while you are on a call.

Manage phone calls

Your device gives you control over your phone calls. This includes putting a caller on hold, muting a call, and using a speakerphone.

Answer a phone call

Tap Answer or press the TALK button.

Ignore a phone call

Tap Ignore. The caller will be routed to voice mail.

Silence the ringing of an incoming call

Press the down VOLUME control on the side of the device.

Put a call on hold

To put a call on hold so you can answer a second call, press TALK or tap Answer. To switch between calls, tap Swap.

Note
Your device must be on the phone dialer screen for you to put a call on hold. If you move away from that screen during the call, tap Start > Phone to view the phone dialer screen.

Mute a call

During a call, you can mute your microphone so that the person with whom you are speaking cannot hear you. However, you can still hear him or her. This is useful if, for example, you do not want the other person to hear a conversation or background noise on your side of the call.

On the phone keypad, tap Mute.
To turn off mute, tap Unmute.

Note
Your device must be on the phone dialer screen to mute or unmute a call. If you move away from that screen during the call, tap Start > Phone to view the phone dialer screen.

View call history

Tap Start > Phone > Call History.
To view the call history for a specific contact, tap the contact name.

View missed calls

Tap Start > Phone > Call History.
Tap Menu > Filter > Missed.

Adjust phone settings

You can customize your phone by selectively enabling or disabling certain sounds and other features.

Turn off selected phone sounds

Tap Start > Settings > Personal tab > Sounds & Notifications.
Tap the Notifications tab.
In the Event field, scroll to and tap one of the following:
- Phone: Incoming call
- Phone: Missed call
- Phone: Voice mail
Do one of the following:
- If you select Phone: Incoming call, then in the Ring type field, select None.
- If you select Phone: Missed call or Phone: Voice mail, clear the Play sound check box.
Tap OK.

Turn call waiting notifications on or off

You can set call waiting options so that the device sounds a warning when you receive a phone call while you are already on a call. Turning off call waiting notifications disables this warning.

Tap Start > Settings > Personal tab > Phone.
Tap Services tab > Call Waiting > Get Settings.
Tap Notify me or Do not notify me.
Tap OK.

Save a sound file as a ring tone

If you have a sound file saved to the My Music folder on the device, you can set it as a ring tone. You must copy the file to the My Ringtones folder to make it available through Settings, where you can assign it to contacts or use it as a notification.

Tap Start > Programs > File Explorer.
Tap My Documents > My Music.
Navigate to the sound file that you want, and then tap Menu > Edit > Copy.
Tap Menu > My Documents.
Scroll to and tap the My Ringtones folder.
Tap Menu > Edit > Paste.

Call service options

Your phone service may include caller ID, call barring, call forwarding, and other features that you can set up and control.

Set up caller ID

You can use caller ID to selectively block who will see your phone number when you call. For example, you can set up caller ID so that only your contacts can see your number.

Tap Start > Settings > Personal tab > Phone.
Tap Services tab > Caller ID > Get Settings.
Tap Everyone, No one, or Only to contacts.

Set up call barring

Call barring lets you block all incoming calls, but not calls from specific phone numbers. You can also block some outgoing calls when you are roaming outside the local network, if you set up that option before you travel. If you block outgoing international calls, you can set up an exception to enable yourself to make calls to your home country when traveling.

You must set up a call barring password before you start this procedure.

Tap Start > Settings > Personal tab > Phone.
Tap Services tab > Call Barring > Get Settings.
In Block incoming calls, select one of the following:
- All calls
- When roaming
- Off
In Block outgoing calls, select one of the following:
- All calls
- International
- International except to home country
- Off
Tap OK, enter your call-barring password, and then tap OK again.

Set up call forwarding

If you cannot take calls or do not want to receive certain types of calls, you can set your device to forward incoming calls directly to your voice mail or to another phone number. Forwarded calls will not ring on your device.

Tap Start > Settings > Personal tab > Phone.
Tap Services tab > Call Forwarding > Get Settings.
Select one of the following options (the device will download default settings from the network):
- Forward all incoming calls to forward all calls to a phone number you specify.
- No answer to forward calls when your phone is not answered.
- Unavailable to forward calls when your device is turned off or out of service range.
- Busy to forward calls when your phone is busy.
For whichever options that you select, adjust the settings as you want and enter the phone number to which you want to forward calls.
Tap OK.

Set up call options

You can set up call options for your device. This includes ring type, ring tone, and a PIN that must be entered to use the phone.

Tap Start > Phone.
Tap Menu > Options > Phone tab.
Change the options as appropriate, and then tap OK.

Set up call waiting

You can set up call waiting on your device if you want to be notified when another call comes in while you are on a call.

Tap Start > Settings > Personal tab > Phone.
Tap Services tab > Call Waiting > Get Settings.
Tap Notify me or Do not notify me.
Tap OK.

View available networks

If you are out of your mobile operator’s service area, you can view all available networks to find out which mobile operators provide service in your location.
Note
You may incur additional roaming charges if you change your network. Before you change your network, it is recommended that you speak with a representative from your mobile operator.

Tap Start > Settings > Personal tab > Phone.
Tap Networks tab.
In the Network selection dropdown list box, tap Manual, and then tap OK.
A list of available networks will be displayed.
Tap OK.

Set preferred networks

Your device can connect to other wireless networks when it loses the connection to your primary network. Your mobile operator ranks these “preferred” networks in the order in which your device switches from network to network. For example, if the first network becomes unavailable, your device will automatically try to connect to the second network. If the first two networks become unavailable, your device will try to connect to the third network, and so on.

You can change the order of preferred networks, for example, if you prefer the quality of one network to another in a particular location.

Note
You may incur additional roaming charges if you change the order of preferred networks. Before you change the order of preferred networks, it is recommended that you speak with a representative from your mobile operator.

Tap Start > Settings > Personal tab > Phone.
Tap Networks tab > Set Networks.
In the Network selection dropdown list box, tap Manual, and then tap OK.
Settings will be downloaded to your device and a list of available networks will be displayed.
Scroll to a network and tap either Move Up to move the selected network up in the list or Move Down to move the selected network down in the list.
Tap OK.

Calling problems

If you have a problem making a phone call, these suggestions may help you resolve the issue.

Troubleshoot calling problems

The left column in the following table lists problems that you may experience when you use your device. In the right column, you will find an explanation of what the problem may indicate and the possible solution.

Problem	Description and Solution
I entered a phone number, but it was not dialed.	Make sure that you have pressed the TALK button. Confirm that your connection to the wireless service provider is switched on and that you are not in a weak signal area such as in a tunnel or elevator. You may have set an outgoing call barring option. Tap Start > Settings > Personal tab > Phone, and then tap Call Barring > Get Settings to view or change your current options.
A caller cannot reach me.	Verify that your device is turned on. Confirm that your connection to the wireless service provider is switched on and that you are not in a weak signal area such as in a tunnel or elevator. You may have set an incoming call barring option. Tap Start > Settings > Personal tab > Phone, and then tap Call Barring > Get Settings to view or change your current options.
A caller cannot hear me speaking.	Make sure that the call has not been muted. Make sure that the device is close to your mouth.
The audio quality of the call is poor.	Adjust the voice volume by pressing up or down on the VOLUME control. If you are in a weak signal area such as in a tunnel or elevator, try moving to another location. If you are in a building, try standing near a window.
Calls to and from the device are not connected correctly and are frequently dropped.	Adjust the voice volume by pressing up or down on the VOLUME control. If you are in a weak signal area such as in a tunnel or elevator, try moving to another location. If you are in a building, try standing near a window.
You cannot connect, there is no network coverage, or message sending fails.	The network connection has been lost. You may be in a weak signal area such as in a tunnel or surrounded by buildings. Move to another location and try again. You may be trying to access an option for which you must have a subscription with your service provider. Contact the service provider for additional details.
The bars next to the signal icon disappear.	If you have just turned on your device, wait until it finds and receives a signal from the network. You may be in a weak signal area such as in a tunnel or elevator. The device may be unable to receive the network signal. Move to another location and try again. This may occur when you move between different service areas. It is normal.
No number is dialed when I call a contact.	Confirm that a phone number has been saved for that contact. Reenter the phone number for the contact, if it is necessary.

Internet calling

Internet calling lets you make calls over the Internet, instead of using the cellular phone system. Internet calling may be preferred when:

You have Internet access and your cellular connection is poor, or you would incur roaming charges.
Your workplace provides an Internet calling system that you can use without using cellular minutes. However, if your workplace disables Wi-Fi, you will be unable to make or receive calls using Internet calling.
You want to make a call to a number that is available only over the Internet. These numbers appear in Contacts as number@URL or as IP addresses (nnn.nn.nn.nn).

Your Internet Calling settings define your preferences for when to use Internet calling and when to use cellular calling. You can override these settings for individual calls.

Internet calling is available when all of the following are true:

Your phone has an Internet connection, either wireless or through your desktop computer. If you lose your Internet connection during a call, the call will be dropped.
Your phone can connect to an Internet calling server.
Your Internet calling settings let you make a call. Internet calling can be turned off, restricted to certain times of day, or restricted to times when cellular service is not available.

Tips

Use cellular service if you expect to leave the Wi-Fi area before you finish the call.
To save battery power, turn off Wi-Fi if you will be out of Wi-Fi range for a long time.

Switch phone lines to Internet calling, if it is necessary.
Call the number as usual. You can call any number that you can call on your cellular line, plus Internet phone numbers.

Tips

To make an Internet call, you must be connected to the Wi-Fi network you use for Internet calls, and your Internet calling setting must be something other than Never.
If you expect to be out of range of the Wi-Fi network before you end the call, use a cellular line instead of Internet calling.

View Internet calling provider and status

Your Internet calling provider and status appear as a line on the Today screen. The status can be any of the following:

Available Internet calling is available but is not the default for the next outgoing call. To use Internet calling for the next call, press and hold the * key. This cycles through line 1, line 2 (if available) and Internet calling.
Selected Internet calling is available and is the default for the next outgoing call.
Searching The phone is making a connection with the server that provides the Internet calling service.
No service The phone cannot connect with the server that provides the Internet calling service. This can occur if there is no active Internet connection, or if the server is unavailable.
Not available This means one of two things:
- If the provider appears as Internet Calling, the phone is not configured to use Internet calling.
- If any other provider is listed, the Phone setting for Internet Calling is Never.

Specify when to use Internet calling

Tap Start > Settings > Personal tab > Phone.

On the Internet tab, select one of the following options:

Option	Result
Whenever available	While you have a connection to the Wi-Fi network you use for Internet calls, Internet calling is selected.
Only if cellular is not available	While you have a connection to the Wi-Fi network you use for Internet calls and do not have a cellular connection, all calls are made using Internet calling.
Never	Internet calling is not allowed.

Tap OK.

Troubleshoot an Internet call

If you cannot call an Internet-only number, make sure that your Internet calling setting is not Never, that your device is set up to make Internet calls, and that you have a connection to the Wi-Fi network that you use for Internet calls.
If you receive the message Unable to connect, make sure that you have a connection to the Wi-Fi network that you use for Internet calling, and that you are registered on that network.
If you receive the message Unable to complete the call as dialed, verify the number and try again.

Phone call basics

The phone in your device offers some powerful options that include emergency and conference calling.

Make a phone call

On the keypad, enter the phone number you want to call.
Press the TALK button to dial.
To end the call, press the END button.

Note
As you enter the phone number, numbers you have previously called will appear on the screen. You can scroll to the number you want and then press the TALK button to dial.

Make an international call

On the Home screen, press and hold the 0 key until the + sign appears on the screen.
The + sign replaces the international access code. These are the numbers you have to dial from your country or region to make an international call.
Enter the following:
- Country code
- Area code (without the leading zero)
- Phone number
Press the TALK button to dial the call.

Make an emergency call

Enter the local emergency services phone number and then press the TALK button.

Note
You can make an emergency call even if the device is locked.

Check your voice mail

On the Home screen, press and hold the 1 key.
If you have set up a voice mail PIN, you will be prompted to enter it when your call is connected.

Note
If you are out of range of your wireless network when voice mail arrives, you will be notified that you have voice mail the next time that you can receive calls.

Make a call from your call history

On the Home screen, click Start > Call History.
Scroll to the phone number or contact name that you want to call, and then press the TALK button.

Note
If call history appears to be empty, you may have turned on a filter, and no calls fitting that filter have been logged. To see all calls, tap Menu > Filter > No Filter.

Make a call from Contacts

On the Home screen, click Start > Contacts.
Scroll to the contact you want to call and press ENTER.
Do one of the following:
- If you have entered only one phone number for the contact, click Call.
- If you have entered multiple phone numbers for the contact, scroll to the number you want to call, and then click Call.

Make a call by using a recently dialed phone number

Press the TALK button.
Scroll to the phone number you want to call and press the TALK button.

Make a phone call while using the media player

If you are listening to music or watching a video on your device and want to make a phone call, you do not have to stop or pause the player. You will not hear any sound from the media player while you conduct your phone call.

Press the HOME button.
Enter the phone number and press the TALK button.
After you press the TALK button, the media player will stop playing. After you end the call, the media player will resume playing.

Return to the media player after a phone call

Press the BACK button.

Note
You may need to press the BACK button several times to return to the media player.

Add a speed dial number

On the Home screen, click Start > Contacts.
Scroll to the contact for which you want to set up a speed dial number and press ENTER.
If you have entered more than one phone number for the contact, scroll to the phone number for which you want to add a speed dial number.
Click Menu > Add to Speed Dial.
Scroll left or right in the Keypad assignment field to select a keypad number. If you skip this step, the device will automatically assign a keypad number.
Click Done.

Call a speed dial number

On the Home screen, press and hold the keypad number assigned to the contact. After several seconds, the device will dial the number.

Save a phone number to Contacts by using your call history

On the Home screen, click Start > Call History.
Scroll to the phone number you want to save and click Save.
To add a new contact, press ENTER or scroll to the contact to which you want to add the phone number and then press ENTER.
Scroll left or right in the Number type field, select the phone type for the number you are saving (for example, Work, Mobile, or Home), enter additional information as needed, and then click Save.

Note
You cannot save a call to Contacts while you are on a call.

Save a phone number to Contacts by using recently dialed numbers

Press the TALK button to display a list of recently dialed phone numbers.
Scroll to the phone number you want to save and click Save.
To add a new contact, press ENTER or scroll to the contact to which you want to add the phone number and then press ENTER.
Scroll left or right in the Number type field, select the phone type for the number you are saving (for example, Work, Mobile, or Home), enter additional information as needed, and then click Save.

Note
You cannot save a call to Contacts while you are on a call.

Manage phone calls

Your device gives you control over your phone calls. This includes putting a caller on hold, muting a call, and using a speakerphone.

Answer a phone call

Click Answer or press the TALK button.

Note
You can set your device to answer an incoming phone call when you press any key or button. To do this, click Start > Settings > Phone > Call Options, select the Any key answer check box, and then click Done.

Ignore a phone call

Click Ignore or press the END button. The caller will be routed to voice mail.

Silence the ringing of an incoming call

Press the down VOLUME control on the side of the device.

Put a call on hold

During a call, click Menu > Hold.
To take the call off hold, click Unhold.

Note
Your device must be on the phone dialer screen for you to put a call on hold. If you move away from that screen during the call, tap Start > Phone to view the phone dialer screen.

Mute a call

During a call, click Mute.
To turn off mute, click Unmute.

Note
Your device must be on the phone dialer screen to mute or unmute a call. If you move away from that screen during the call, tap Start > Phone to view the phone dialer screen.

View call history

On the Home screen, click Start > Call History.

View your recently dialed calls

Press the TALK button to display your recently dialed phone numbers.

View missed calls

On the Home screen, click Start > Call History.
Click Menu > Filter > Missed Calls.
A list of missed calls will appear.

Adjust phone settings

You can customize your phone by selectively enabling or disabling certain sounds and other features.

Turn off selected phone sounds

On the Home screen, click Start > Settings > Sounds.
Scroll up or down to the communication type you want to change (for example, New email or New text message).
Scroll left or right to None.
Repeat until all desired sounds are disabled.
Click Done.

Disable all sounds

On the Home screen, click Start > Settings > Profiles.
Click Silent.

Note
The Silent profile does not turn off alarm sounds.

Turn call waiting notifications on or off

You can set call waiting options so that the device sounds an alert when you receive a phone call while you are already on a call. Turning off call waiting notifications disables this alert.

On the Home screen, click Start > Settings > Phone > Call Waiting.
Select the Provide call waiting notifications check box to enable call waiting, or clear the check box to disable this feature.
Click Done.

Save a sound file as a ring tone

If you have sound files saved to your Music folder, you can save them as ring tones. You must copy the files one at a time to the My Ringtones folder to make them available through Settings, where you can assign them to specific contacts, or use them as notifications.

On the Home screen, click Start > File Explorer.
Click Menu > My Device.
Scroll to the Music folder and press ENTER.
Note: The Music folder only appears if you have audio files stored on your device.
Locate the sound file that you want, and then click Menu > Edit > Copy.
Click Menu > My Documents.
Scroll to the My Ringtones folder and press ENTER.
Click Menu > Edit > Paste.

Call service options

Your phone service may include caller ID, call barring, call forwarding, and other features that you can set up and control.

Set up caller ID

On the Home screen, click Start > Settings > Phone > Caller ID.
Scroll left or right to select Everyone, No one, or Only my contacts.
Click Done.

Set up call barring

You can block some or all incoming and outgoing calls based on the call barring options that you select. You might want to block some calls in order to help protect your privacy or help to prevent someone from making international calls using your device.

Call barring lets you block all incoming calls, but not calls from specific phone numbers. You can also block some outgoing calls when you are roaming outside of your local network, if you set up that option before you travel. If you block outgoing international calls, you can set up an exception to enable yourself to call home when traveling.

You must set up a call barring password before you start this procedure.

On the Home screen, click Start > Settings > Phone > Call Barring.
The device will download the default settings from the network.
In Block incoming calls, select one of the following:
- All calls
- When roaming
- Off
In Block outgoing calls, select one of the following:
- All calls
- International
- International except to home country
- Off
Click Done, enter your call-barring password, and then tap Done again.

Set up call forwarding

On the Home screen, click Start > Settings > Phone > Call Forwarding.
Select one of the following options (the device will download default settings from the network):
- Forward all incoming calls to forward all calls to a phone number you specify.
- No answer to forward calls when your phone is not answered.
- Unavailable to forward calls when your device is turned off or out of service range.
- Busy to forward calls when your phone is busy.
For whichever options you select, adjust the settings as you want and enter the phone number to which you want to forward calls.
Click Done.

Set up call options

You can set up call options for your device. These include contact numbers for the text message service center and your voice mailbox.

The following call options may be available on your device:

Any key answer
Show SIM contacts
Phone number
Internet phone number
Voice mail number
Internet voice mail number
Country or region code
Country or region code
Area or Dialing code

On the Home screen, click Start > Phone > Calling Options.
The device will download default settings from the network.
Change the options as appropriate, and then click Done.

Set up call waiting

You can set up call waiting on your device if you want to be notified when another call comes in while you are on a call.

On the Home screen, click Start > Settings > Phone Call Waiting.
The device will download default settings from the network.
Select or clear the Provide call waiting notifications check box, and then click Done.

View available networks

If you are out of your mobile operator’s service area, you can view all available networks to find out which mobile operators provide service in your location.

Note
You may incur additional roaming charges if you change your network. Before you change your network, it is recommended that you speak with a representative from your mobile operator.

On the Home screen, click Start > Settings > Phone > Networks.
Click Menu > Select a Network.
A list of available networks will be displayed.

Set preferred networks

You can change the order of preferred networks, for example, if you prefer the quality of one network to another in a particular location.

On the Home screen, click Start > Settings > Phone > Networks.
Click Menu > Select a Network.
A list of networks will appear.
Do one of the following:
- Scroll to a network, and then click Menu > Move Up to move the selected network up in the list.
- Scroll to a network, and then click Menu > Move Down to move the selected network down in the list.
- Click Menu > Add to select and add another network.
- Click Menu > Add Custom to enter a network manually.
Click Done.

Calling problems

If you have a problem making a phone call, these suggestions may help you resolve the issue.

Troubleshoot calling problems

Problem	Description and Solution
I entered a phone number, but it was not dialed.	Make sure that you have pressed the TALK button. Confirm that your connection to the wireless service provider is switched on and that you are not in a weak signal area such as in a tunnel or elevator. You may have set an outgoing call barring option. Tap Start > Settings > Personal tab > Phone, and then click Call Barring > Get Settings to view or change your current options.
A caller cannot reach me.	Verify that your device is turned on. Confirm that your connection to the wireless service provider is switched on and that you are not in a weak signal area such as in a tunnel or elevator. You may have set an incoming call barring option. Click Start > Settings > Personal tab > Phone, and then click Call Barring > Get Settings to view or change your current options.
A caller cannot hear me speaking.	Make sure that the call has not been muted. Make sure that the device is close to your mouth.
The audio quality of the call is poor.	Adjust the voice volume by pressing up or down on the VOLUME control. If you are in a weak signal area such as in a tunnel or elevator, try moving to another location. If you are in a building, try standing near a window.
Calls to and from the device are not connected correctly and are frequently dropped.	Signals from the network are weak. Try moving to another location. Touching the antenna area may reduce call quality. Be careful not to touch the antenna area while you are using the device.
Calls to and from the device are not connected correctly and are frequently dropped.	The network connection has been lost. You may be in a weak signal area such as in a tunnel or surrounded by buildings. Move to another location and try again. You may be trying to access an option for which you must have a subscription with your service provider. Contact the service provider for additional details.
One of these messages appears: “No network coverage,” “Error unable to connect. No network coverage,” or “Message sending failed.”	If you have just turned on your device, wait until it finds and receives a signal from the network. You may be in a weak signal area such as in a tunnel or elevator. The device may be unable to receive the network signal. Move to another location and try again. This may occur when you move between different service areas. It is normal.
No number is dialed when I call a contact.	Confirm that a phone number has been saved for that contact. Reenter the phone number for the contact, if it is necessary.

Internet calling

Internet calling lets you make calls over the Internet, instead of using the cellular phone system. Internet calling may be preferred when:

You have Internet access and your cellular connection is poor, or you would incur roaming charges.
Your workplace provides an Internet calling system that you can use without using cellular minutes. However, if your workplace disables Wi-Fi, you will be unable to make or receive calls using Internet calling.
You want to make a call to a number that is available only over the Internet. These numbers appear in Contacts as number@URL or as IP addresses (nnn.nn.nn.nn).

Your Internet Calling settings define your preferences for when to use Internet calling and when to use cellular calling. You can override these settings for individual calls.

Internet calling is available when all of the following are true:

Your phone has an Internet connection, either wireless or through your desktop computer. If you lose your Internet connection during a call, the call will be dropped.
Your phone can connect to an Internet calling server.
Your Internet calling settings let you make a call. Internet calling can be turned off, restricted to certain times of day, or restricted to times when cellular service is not available.

Tips

Use cellular service if you expect to leave the Wi-Fi area before you finish the call.
To save battery power, turn off Wi-Fi if you will be out of Wi-Fi range for a long time.

Switch phone lines to Internet calling, if it is necessary.
Call the number as usual. You can call any number that you can call on your cellular line, plus Internet phone numbers.

Tips

To make an Internet call, you must be connected to the Wi-Fi network you use for Internet calls, and your Internet calling setting must be something other than Never.
If you expect to be out of range of the Wi-Fi network before you end the call, use a cellular line instead of Internet calling.

View Internet calling provider and status

Your Internet calling provider and status appear as a line on the Today screen. The status can be any of the following:

Available Internet calling is available but is not the default for the next outgoing call. To use Internet calling for the next call, press and hold the * key. This cycles through line 1, line 2 (if available) and Internet calling.
Selected Internet calling is available and is the default for the next outgoing call.
Searching The phone is making a connection with the server that provides the Internet calling service.
No service The phone cannot connect with the server that provides the Internet calling service. This can occur if there is no active Internet connection, or if the server is unavailable.
Not available This means one of two things:
- If the provider appears as Internet Calling, the phone is not configured to use Internet calling.
- If any other provider is listed, the Phone setting for Internet Calling is Never.

Specify when to use Internet calling

On the Home screen, click Start > Phone > Internet Calling.

Select one of the following options:

Option	Result
Whenever available	While you have a connection to the Wi-Fi network you use for Internet calls, Internet calling is selected.
Only if cellular is not available	While you have a connection to the Wi-Fi network you use for Internet calls and do not have a cellular connection, all calls are made using Internet calling.
Never	Internet calling is not allowed.

Click Done.

Troubleshoot an Internet call

If you cannot call an Internet-only number, make sure that your Internet calling setting is not Never, that your device is set up to make Internet calls, and that you have a connection to the Wi-Fi network that you use for Internet calls.
If you receive the message Unable to connect, make sure that you have a connection to the Wi-Fi network that you use for Internet calling, and that you are registered on that network.
If you receive the message Unable to complete the call as dialed, verify the number and try again.

Answer and make calls

Make a call

There are several ways to make a call. The most direct method is to use the Phone keypad.

From the Phone keypad, tap the number you want to call, and press TALK.

Make a call using Speed Dial

Tap Phone.
On the Phone keypad, tap and hold the speed dial number assigned to the contact you want to call.

Tips for GSM phones
If you can't remember which speed dial number to dial, on the Phone keypad, tap Speed Dial, and tap the speed dial number next to the contact you want to call.

Tips for CDMA phones
If you can't remember which speed dial number to dial, on the Phone keypad, tap Menu > Speed Dial, and tap the speed dial number next to the contact you want to call.

To dial a two-digit speed dial number, on the Phone keypad, tap the first digit, and then tap and hold the second digit.

Answer a call

Tap Answer.

When you receive a phone call, you have the option to ignore it. If you ignore the call, the phone will stop ringing and the caller may be sent to your voice mail, depending on your service provider. To ignore a call, tap Ignore.

Calling options

Call Waiting

If you receive a call while in a call, tap Wait to place the call in Call Waiting.

Use other programs while in a call

You can use other programs on your device during a call. To quickly switch back to Phone, press TALK or tap Phone. Press END to end the call.

Create a contact from a call

When someone who isn't in your list of contacts calls you, you can create a contact during the call or from Call History by tapping Menu > Save to Contacts.

Make a conference call

You can create a phone session between yourself and two or more other parties.

From the Phone keypad, dial the first number, tap Hold, dial the second number, and tap Menu > Conference. To add another party, tap Hold, dial the number, and tap Menu > Conference.

Tip

If you want to talk to one of the parties privately during the call, tap Menu > Private. To include everyone in the call again, tap Menu > Conference.

Display Caller ID

You can provide a way for people to know your identity when you are calling them.

From the Phone keypad, tap Menu > Options > Services tab.
Tap Caller ID > Get Settings.
Tap Everyone.

Tip
To prevent your identity from being displayed to others, tap No one.

Block calls

Use Call Barring to block certain types of incoming and/or outgoing calls.

From the Phone keypad, tap Menu > Options > Services tab.