Set up and customize your phone

Your Windows Mobile phone has many configurable settings. Here's how you can configure them for your use.

For how-to instructions that fit the type of phone you have (touch screen or non-touch screen) and the version of Windows Mobile on it (version 5 or 6), select the correct tab, below. Not sure? Here's how to find out.

6.0 Touch Screen

6.0 Non-Touch Screen

5.0 Touch Screen

5.0 Non-Touch Screen

Configure the device

Configuring your device involves making some one-time settings that personalize the device for your use.

Set the date and time

Tap Start > Settings > System tab > Clock & Alarms.
On the Time tab, select the correct time zone and set the date and time.

Note
During synchronization, the time on your device is updated with the time on your computer.

Set up language and regional settings

Regional settings specify the style in which numbers, currency, dates, and times are displayed.

Tap Start > Settings > System tab > Regional Settings.
On the Region tab, select your language and region.
The region you select determines which options are selected by default on these other tabs: Number, Currency, Time, and Date.
To change other settings, tap a tab and make the changes you want.
Tap OK.

Specify the sound for an event

Tap Start > Settings > System tab > Sounds & Notifications.
On the Sounds tab, select the check box for each type of item for which you want to enable a sound.
Tap the up arrow, and then tap Show Options.
On the Notifications tab, in Event, tap an event name and select how you want to be notified by selecting the appropriate check boxes.
You can select several options, such as a special sound, a message, a flashing light, or a vibration.

Tip
Turning off sounds and the flashing light helps to conserve battery power.

Select a background image for the Today screen

You can add a favorite picture or other image to your device and use it as a background image for your Today screen display. Be aware that background pictures can make it harder to read text on the Today screen.

Tap Start > Settings > Personal tab > Today.
Select the Use this picture as the background check box and tap Browse to view a list of your picture files.
In Folder, select the folder that contains the picture you want to use.
In Type, select the file type of the picture.
Tap the file name of the picture you want to use.
Tap OK.

Tips

To revert to the default background, tap Start > Settings > Today. Under Select a theme for your device, tap Windows Default. Clear the Use this picture as the background check box, and then tap OK.
When you use the camera to take a picture, you can tap Menu > Set as Today Background. When you do this, you can select the degree of transparency you want when the picture is used as a background image.
Tap the up arrow, and then tap Go to Slide.

Change the size of text on the screen

Tap Start > Settings > System tab > Screen > Text Size tab.
Move the slider to increase or decrease the text size.
Tap OK.

Security and personal information

You can make your device more secure by enabling the device lock and configuring it with a SIM PIN.

The device lock can improve the security of your device and information by locking your device after it is unused for a specified time. You unlock the device by entering your password.
The SIM PIN helps protect information that is stored on your SIM card. After it is set up, you must enter the SIM PIN every time that you turn on the device.

There are several ways to better protect the information that you store on your device.

You can encrypt files as they are added to an optional storage card so that the files can only be read on your device.
You can encrypt some of your outgoing e-mail to restrict access and prevent forwarding, copying, or printing of sensitive information (for Outlook e-mail using an Exchange Server only).
You can use digital signatures to improve the security of outgoing e-mail (for Outlook e-mail using an Exchange Server only).

Add owner information

You can enter personal information on your device. This includes your name, phone number, e-mail address, and notes. This information might help someone return your device to you if you lose it.

Tap Start > Settings > Personal tab > Owner Information.
On the Identification tab, enter your personal information.
Tap OK.

Tip
If owner information is displayed on the Today screen, you can open and edit the information directly from the Today screen. Just tap that section of the screen.

Set up the device lock

You can help keep data more secure by requiring a password every time that the device is turned on.

Tap Start > Settings > Personal tab > Lock.
If there is an existing device lock and you want to change it, enter the device lock password and then tap Unlock.
Select the Prompt if device unused for check box, and in the box to the right side select how long your device must be unused before a password is required. If your administrator has set a minimum period of time, you can set a shorter time interval but not a longer one.
In the Password type box, select the type of password you want to use. Enter the password and, if it is necessary, confirm the password.
- Simple PIN indicates a password and uses only the numbers 0 - 9.
- Strong alphanumeric indicates passwords that use uppercase and lowercase letters, numbers, and symbols such as punctuation marks.
On the Hint tab, enter a phrase that will help you remember your password, but that does not allow other people to guess your password.
The hint will be displayed after the wrong password is entered four times.
Tap OK.

The next time that the device is turned on, you will be prompted to enter your password.

Tips

If your device is configured to connect to a network, use a strong alphanumeric password to help protect network security.
To make sure that you can always make emergency calls, do not begin your password with the digits of the local emergency services phone number.
Every time that a wrong password is entered, the time that the device takes to respond will be longer and longer until the device appears not to be responding. Contact your service provider if you are locked out of your device.

Enable or disable a PIN for your SIM card

You can prevent other people from using your device by enabling a personal identification number (PIN) for its Subscriber Identity Module (SIM) card.

A SIM is a smart card that stores your telephone account information. Your device becomes programmed immediately when you insert the SIM card. The wireless service provider will supply you with the PIN.

If you enable a SIM PIN, you must enter the PIN every time that you turn on your device.

Tap Start > Settings > Phone.
Tap the Phone tab.
Under Security, tap the Require PIN when phone is used check box.
On the phone keypad, enter the PIN, and then tap Enter.
If this is the first time that you are entering a SIM PIN, enter the default PIN, which may be 1234. If this PIN does not work, you can obtain the PIN from the wireless service provider that sold the device.
The message “PIN enabled” appears on the screen, and the device returns to the Phone tab.
Tap OK.

Tip
To disable a PIN for your SIM card, repeat steps 1 to 5. After step 4, you will see the message “PIN disabled” on the screen.

Change the PIN for your SIM card

You can make it more difficult for unauthorized persons to make calls on your device by changing the SIM PIN regularly. Before you can change the SIM PIN, make sure that it is enabled.

Tap Start > Settings > Phone.
Tap the Phone tab.
Under Security, tap Change PIN.
On the phone keypad, enter the old SIM PIN, and then tap Enter.
Enter the new SIM PIN, and then tap Enter.
Enter the new SIM PIN again, and then tap Enter.
If this is the first time that you are setting a SIM PIN, a message will tell you that you must select the Require PIN when phone is used check box on the Phone tab before you can set the PIN. To return to the Phone tab, tap Cancel.
Tap OK.

View system information

You may need to retrieve system information when troubleshooting your device or when you add or update software. You can view the following information:

Operating system
Version information
Copyright
Available storage and memory
Processor
ROM update versions

Tap Start > Settings > System tab > About.
Your device may use Device Information instead of About.
Tap any tab to view the information on that tab.

Turn on the key lock

When you are in a hurry, you can quickly set the key lock. Key lock prevents accidental input by pressing keys when you did not mean to (such as when the device is in a pocket), but does not require a password to unlock.

On the Today screen, tap Device unlocked.

Tip
To unlock the key lock, on the Today screen, tap Unlock. Tap Unlock again or press the * key.

Troubleshoot the SIM card

The left column in the following table lists problems that you may experience with your device's SIM card. In the right column, you will find an explanation of what the problem might indicate and possible solutions.

Problem	Description and Solution
The SIM card is invalid or missing.	Check that a SIM card is installed correctly.
You have to enter the SIM PIN.	If you are using your device for the first time and your SIM card is locked, you must enter the personal identification number (PIN) supplied with the SIM card to unlock it. The PIN check feature has been enabled. You must enter the PIN every time that the device is turned on.
You see a message that states that a personal unblocking key (PUK) is required.	If you forget or lose the device password, contact the wireless service provider to obtain the PUK code.
You forget the password, PIN, reset password, or PUK codes.	If you forget or lose a PIN or PUK code, or if you have not received such a code, contact the wireless service provider. For information about passwords, contact the appropriate access provider. For example, a commercial Internet service provider (ISP), wireless service provider, or network operator.

Battery management

Correct maintenance and power management will maximize the life of the battery.

Make the battery last longer

You can do several things to make the battery in your device last longer:

Adjust power-management settings to decrease screen brightness and also how long the backlight and screen displays stay on.
Synchronize your device with your computer less frequently (for example, once every hour or two, instead of once every five minutes).
Turn off Bluetooth (if available on your device).

Change power-management settings

You can use the Power screen to check the battery's remaining power and to adjust settings that extend battery life. For example, setting brief backlight and display time outs will extend battery life.

Tap Start > Settings > System tab > Power.
Tap the Advanced tab.
Select the check box for each condition where you want the device to turn off automatically. Then select the time interval.

Power and charging problems

The left column in the following table lists power and charging problems that you may experience with your device. In the right column, you will find an explanation of what the problem may indicate and possible solutions.

Problem	Description and Solution
The device malfunctions or does not function.	Remove the battery and reinstall it. Turn on the device. If the problem persists, contact a service representative.
The battery standby time is shorter than expected.	Batteries can wear down. Standby time may grow shorter over time. Leaving a fully charged device in a cold or hot location for a long time may reduce battery life. Standby time depends on where you use the device. The actual time may vary from the battery's specifications.
The device becomes hot.	This may occur when you are on a call or when you use programs such as games, the Internet, the media player, or the camera for a long time because the device uses more power at those times. End your call or stop using those programs until the device cools down.
The battery level seems sufficient, but the device will not turn on.	Remove the battery and reinstall it. Then turn on the device. Clean the metal contacts on the battery and on the device with a dry cloth. Reinstall the battery and turn on the device.
The device turns off when the power adapter is connected.	Dust on the contacts may cause the device to turn off unexpectedly or cause other charging problems. Clean the metal contacts on the battery and on the device with a dry cloth.

Manage folders and programs

Understanding how to manage folders and programs will enable you to take advantage of the many capabilities of your device.

Explore files and folders

You can browse the contents of folders on your device. The highest-level folder is named My Device and resembles the My Computer folder on a computer. The My Device folder contains the My Documents, Program Files, Temp, and Windows folders, among others.

Tap Start > Programs > File Explorer..
Tap the folder list (labeled My Documents by default) and tap the folder that you want to explore.
To find the folder that you want, you may have to tap a folder from the folder list, or one listed in the main window.
Do any of the following:
- To open an item, tap it.
- To select multiple items, tap and drag.
- To cut, copy, rename, delete, beam, or send an item as an e-mail attachment quickly, tap and hold the item, and then tap a command.

Tip
The contents of a folder can be sorted by name, date, size, or type by tapping the Sort By list. The default is to sort by name.

Create a new folder

You can create new folders in My Files to help organize the files on your device.

Tap Start > Programs > File Explorer.
Tap the folder in which you want to create the sub-folder.
If necessary, tap Up to view more folders.
Tap Menu > New Folder.
Enter a name for the folder, and then press ENTER. The new folder will be created.

Move files between folders

You can move files between folders to help organize your content. If necessary, you can create new folders in My Documents.

Tap Start > Programs > File Explorer.
Tap the folder that contains the file that you want to move.
If necessary, tap Up to view more folders.
Scroll to the file.
Tap Menu > Edit, and then tap Cut or Copy.
Navigate to the folder to which you want to move the file, and tap it.
Tap Menu > Edit > Paste. The file will be moved or copied.
Tap Up to return to the folder list.

Locate downloaded files

There are many ways to download different types of files to your device. Where your device stores downloaded files depends on the type of file and the method used to download it. Here are some common download scenarios to help you locate downloaded files on your device.

ActiveSync and Windows Mobile Device Center (WMDC) - If you use the ActiveSync or WMDC programs to move a program or file manually from your computer to your device, you will determine the location of that program or file. Usually this will be in one of the folders in the My Device folder. Be aware that a downloaded program may be moved by the device after it is installed (see "Locating program downloads" in this topic).
Note: ActiveSync on your device works with WMDC on computers with Windows Vista, and with ActiveSync on computers with Windows XP.
Locating media downloads - When You Download music, ring tones, or videos from a Web site, the files will be added automatically to the appropriate folder. For example, ring tones will be added to the My Ringtones folder.
Locating program downloads - Program files behave differently than media files because they must be installed after they have been downloaded. When a program is installed, it will be stored by the device in an appropriate location. For example, a game will be installed in the Games folder.

Overview of adding a program to your device

You can add a program to your device by:

navigating on your computer to the Web page that has the program and downloading it directly to your device through the USB cable; or
downloading the program to your computer and then moving it to your device by using ActiveSync or WMDC; or
navigating to the Web page on your device and then downloading the program.

Most Web pages will automatically install the program on your device if it is connected during the download. Your device will store the program in the appropriate location; for example, games will be added to the Games folder.

Note
ActiveSync on your device works with WMDC on computers with Windows Vista, and with ActiveSync on computers with Windows XP.

Tip
Many Web sites indicate the type of mobile device a program can be used on. For your device, download programs compatible with Windows Mobile touch screen devices.

Add a program by using your PC and USB cable

Connect your device to your computer using the USB cable.
On your computer, navigate to the Web page that has the program that you want to download.
Follow the download instructions on the Web page. When you are prompted by the Web page, select Run instead of Save.
When your device notifies you that the installation is complete, tap OK.
You may need to restart the device to complete the installation.

Add a program by using ActiveSync or WMDC

Disconnect your device from your computer.
On your computer, navigate to the Web page that has the program that you want to download.
Follow the download instructions on the Web page. When you are prompted by the Web page, select Run instead of Save.
After the program downloads to your computer, connect your device by using the USB cable.
Do one of the following on your computer:
- If you are using ActiveSync, in the ActiveSync window, click Tools, and then click Explore Smartphone.
- If you are using WMDC, in the WMDC window, rest your mouse on File Management and then click Browse the contents of your device in the drop-down menu.
Move the program from your computer to the Mobile Device window.
On your device, tap Start > Programs > File Explorer.
In the My Documents folder, tap the program.
If your device asks you to restart to complete installation, tap OK.

Add a program by using your device browser

On your device, navigate to the Web page that has the program that you want to download.
Follow the download instructions on the Web page.
If you are prompted, select the folder where you want to save the file.
When your device notifies you that the installation is complete, click OK.

Remove a program from your device

If you have installed a program that you no longer use, or if you want to free device memory for other programs, you can remove a program from your device.

Tap Start > Settings > System tab > Remove Programs.
Scroll to the program that you want to remove.
Tap Remove.
Tap OK.

Find out how much memory is available

You can see how much memory is available on your device for running programs and storing information. If the available memory is low, it may be difficult or impossible to install new programs or to save files.

Tap Start > Settings > System tab > Memory.

The Main tab displays memory allocated to file and data storage compared with program storage. This tab also displays memory that is being used compared with the available memory.

Configure the device

Configuring your device involves adjusting settings that personalize the device for your use, such as setting a ring tone or changing the Home screen background image.

Set the date and time

Setting the date and time on your device makes sure that your calendar and alarm alerts will be accurate.

On the Home screen, click Start > Settings > Clock & Alarm < Date and Time.
In Time Zone, select your time zone.
In Date, edit the month, day, or year.
In Time, edit the hour, minute, and second.
Click Done.

Note
During synchronization, the time on your device is updated with the time on your computer.

Set up language and regional settings

You can set preferences on your device for language, locale, date style, and time format.

On the Home screen, click Start > Settings > Regional Settings.
In Language, select your preferred language.
In Locale, select the locale for the language you selected. The locale you specify automatically changes the remaining options (such as date, time, and currency).
To further customize settings, click the setting and select the desired option.
Click Done.

Select a profile

You can select profiles that automatically adjust some device settings, such as ring type and notification volume, to suit where and how you use the device. For example, you can select a different profile for meetings and other settings where the default profile may be unsuitable.

On the Home screen, scroll down to Profile: [Type] (such as Profile: Normal) and press ENTER.
Click the profile you want to use:
- Normal is the default setting.
- Silent is set to silent for rings, reminders, and notifications. Alarms will still sound.
- Vibrate is set to vibrate for rings, reminders, and notifications. Alarms will still sound.
- Outdoor is set for louder sounds for rings, alarms, reminders, and notifications.
- Automatic switches between the Normal profile and the Vibrate profile whenever the calendar indicates that you are busy.

Tip
To view or edit the settings for a profile, scroll to the profile and click Menu > Edit. Change the options as you want, and then click Done.

Customize a profile

By setting up profiles, you customize your device for use during meetings, while you are using a headset, while driving a car, or while you are using the speakerphone feature.

Within each profile, you can customize the type and volume for rings, alarms, and notifications, and also the sound volume for the operating system.

On the Home screen, scroll down to Profile: [Type] (such as Profile: Normal) and press ENTER.
Click the profile you want to customize.
Click Menu > Edit.
Scroll to each field and enter text, or scroll left or right to select the settings that you want.
Click Done.

Set up sounds

You can set up sounds on your device and associate them with events. These include incoming calls, reminders, new e-mail messages, new text messages, new voice messages, and warnings. Each event can have a distinctive sound to help you identify the event by its sound.

Ring tone is the sound for an incoming call.
Internet call ring tone is the sound for an incoming Internet call.
Reminders is the sound for an upcoming calendar event.
New email is the sound for a new e-mail.
New text message is the sound for a new text message.
New voice message is the sound for a new voice message.
New instant message is the sound for a new instant message.
New channel message is the sound for a new channel message.
Alarm clock is the sound for an alarm.
SIM toolkit messages is the sound for a SIM card notification.
Exclamation is the sound cautioning you about an action you want to perform on the device.
Question is the sound for a question about an action you want to perform on the device, such as saving a draft folder.
Warnings is the sound for a warning, such as a low battery.
Warnings is the sound for a warning, such as a low battery.

On the Home screen, click Start > Settings > Sounds.
Scroll up or down through the list to the notification type.
For each notification type, scroll left or right to find the ring tone you want. As you scroll through the ring tone options, you will hear each tone in turn. To hear the tone again after you have selected it, click Menu > Play. If you do not want to associate a sound with an event, select None.
Click Done.

Change the Home screen image

You can add a favorite picture or other image to your device and use it as a background image for your Home screen display.

On the Home screen, click Start > Settings > Home Screen.
Scroll left or right in the Background image field to select an image. You can also change the Home screen layout, Color scheme, and Time out on this screen.
Click Done.

Tip
The Background image screen shows file names only. You can preview pictures and see their file names in Pictures & Videos.

Change the size of text on the screen

On the Home screen, click Start > Settings > Accessibility.
In the System font size field, select Large for a larger font or Normal for the usual font size.
Click Done.

Security and personal information

You can improve device security by setting up the device lock and enabling the SIM PIN.

The device lock is a separate code that can improve the security of your device and your information by locking your device after it is unused for a specified period of time. You unlock the device by entering your password.
The SIM PIN helps protect information that is stored on the removable SIM card. After it is set up, you must enter the SIM PIN every time that you turn on the device.

There are several ways to better protect the information that you store on your device.

Files can be encrypted as they are put on an optional storage card so that the files can only be read on your device.
Some of your outgoing e-mail can be encrypted to restrict access and prevent forwarding, copying, or printing of sensitive information.
Digital signatures can improve the security of outgoing e-mail.

Add owner information

You can enter personal information on your device. This includes your name, phone number, e-mail address, and notes. This information might help someone return your device to you if you lose it.

On the Home screen, click Start > Settings > Owner Information.
Complete the following:
- In Name, enter your name.
- In Telephone number, enter a number other than your device number where you can be reached.
- In Email address, enter your e-mail address.
- In Notes, enter any other information that you want to include.
Click Done.

Set up the device lock

You can create a password for unlocking your device that will help prevent unauthorized use of your device or the information that it contains. However, if you lose your device when it is locked, someone who finds the device will be unable to view any personal information that you have entered that would allow them to contact you.

On the Home screen, click Start > Settings > Security > Device Lock. If you already have a password, you will be prompted to enter it before you can continue.
Select the Prompt if device is unused for check box.
Scroll left or right to select a time limit. If your administrator has set a time interval, you can set a shorter interval but not a longer one.
Scroll left or right to select a Password type.
- Simple PIN indicates a numeric password.
- Strong alphanumeric indicates passwords that use uppercase and lowercase letters, numbers, and symbols such as punctuation marks.
Enter and confirm your password, and then click Done.
Click Yes to confirm.

Additional tips for setting up the device lock:

If your device is configured to connect to a network, use a strong password to help protect network security.
To make sure that you can always make emergency calls, do not begin your password with the digits of the local emergency services phone number.
Every time that a wrong password is entered, the device takes longer and longer to respond, until the device appears not to respond. Contact your service provider if you are locked out of your device.

If the device is provided by your employer, your administrator may set:

restrictions on simple PINs; for example, you might be unable to use numbers in sequence (1234) or repeated numbers (2222)
a minimum password length
restrictions on reusing passwords you have previously used on this device

Enable or disable a PIN for your SIM card

You can help to prevent other people from using your device by enabling a personal identification number (PIN) for its Subscriber Identity Module (SIM) card.

If you enable a SIM PIN, you must enter the PIN every time that you turn on your device.

On the Home screen, click Start > Settings > Security > Enable SIM PIN.
Enter the PIN provided by the wireless carrier, and then click Done.

Tip
To disable the SIM PIN, click Start > Settings > Security > Disable SIM PIN, enter the PIN, and then click Done.

Change the PIN for your SIM card

You can change the SIM PIN if you think the original SIM PIN is not secure enough.

On the Home screen, click Start > Settings > Security > Change SIM PIN.
Enter the old PIN, then enter the new PIN and enter it a second time to confirm the PIN.
Click Done.

View system information

You may have to retrieve system information when troubleshooting your device or when you are adding or updating software.

You can use the About screen to view the following information:

Operating system
Version information
Copyright
Available storage and memory
Processor
Processor
ROM update versions

You can use the System Information screen to view hardware information such as CPU, Speed, RAM, Model Name, and more.

On the Home screen, click Start > Settings, and then click About or System Information.
Click Done when you are finished.

Turn on the key lock

When you are in a hurry, you can quickly set the key lock using the Quick List or the END key. Key lock prevents accidental keypad input caused by pressing keys when you did not mean to (such as when the device is in a pocket), but does not require a password to unlock.

Note
Key lock is not available on all devices.

Press and hold the END key.
OR
Press and hold the END key.

Tip
To unlock the key lock, click Unlock, and then press the * key. If you have set up Device Lock, you might have to enter that password and then click Unlock again.

Troubleshoot the SIM card

Problem	Description and Solution
“Invalid or missing SIM card. You can still make emergency calls if your service provider supports it.”	Check that the SIM card is installed correctly.
“Enter SIM PIN” appears.	If you are using your device for the first time and your SIM card is locked, you must enter the personal identification number (PIN) supplied with the SIM card to unlock it. The PIN check feature has been enabled. You must enter the PIN every time that the device is turned on. To disable this feature, click <b>Start</b> > <b>Settings</b> > <b>Security</b> > <b>Disable SIM PIN</b>, enter the PIN, and then click <b>Done</b>.
“PUK Required” appears.	If you forget or lose the device password, contact the wireless service provider to obtain the Personal Unlocking Key (PUK) code.
I forgot the password, PIN, reset password, or PUK codes.	If you forget or lose a PIN or PUK code, or if you have not received such a code, contact the wireless service provider. For information about passwords, contact the appropriate access provider. For example, an Internet service provider, wireless service provider, or network operator.

Battery management

Make the battery last longer

You can do several things to make the battery in your device last longer:

Searching for Wi-Fi networks consumes power. When you know you are out of range of Wi-Fi networks (if Wi-Fi is available on your device), turn Wi-Fi off.
Adjust power-management settings to decrease screen brightness and also how long the backlight and screen displays stay on.
Synchronize your device less frequently (once every hour or two, instead of once every five minutes, for example).
Turn Bluetooth off when you are not using it (if Bluetooth is available on your device).
Use the Bluetooth discoverable mode only when you are trying to establish a Bluetooth partnership.
Select the Receive incoming beams setting only while you are trying to receive beamed files.

Change power-management settings

You can use the Power Management screen to check the battery's remaining power and to adjust settings that extend battery life. For example, setting brief backlight and display time outs will extend battery life.

On the Home screen, click Start > Settings > Power Management.
Adjust the following:
- In Backlight time out on battery, select the number of seconds the device must be idle before the screen backlight turns off.
- In Backlight time out on AC, select the number of minutes the device must be idle when you are using the AC power adapter before the screen backlight turns off. This setting will not affect battery life.
- In Display time out, select the number of minutes the device must be idle before the screen turns off.
- In Light Sensor Enable, select On if you want the keypad to light up only in the dark (to save power), or Off if you want it to light up whenever it is used. Not all devices have this setting.
Click Done.

Tip
Main Battery displays the relative strength of the battery.

Power and charging problems

Problem	Description and Solution
The device malfunctions or does not function	Remove the battery and reinstall it. Turn on the device. If the problem persists, contact a service representative.
The battery standby time is shorter than expected	Batteries can wear down. Standby time may grow shorter over time. Leaving a fully charged device in a cold or hot area for a long period may reduce battery life. Standby time depends on where you use the device. The actual time may vary from the battery's specifications.
The device becomes hot	This may occur when you are on a long call or when you use programs such as games, the Internet, media player, or the camera for a long time because the device uses more power at those times. End your call or stop using those programs until the device cools down.
The battery level seems sufficient, but the device will not turn on	Remove the battery and reinstall it. Then turn on the device. Clean the metal contacts on the battery and on the device with a dry cloth. Reinstall the battery and turn on the device.
The device turns off when the adapter is connected	Dust on the contacts may cause the device to turn off unexpectedly or cause other charging problems. Clean the metal contacts on the battery and on the device with a dry cloth.

Manage folders and programs

Understanding how to manage folders and programs will enable you to take advantage of the many capabilities of your device.

Explore files and folders

You can browse the contents of folders on your device. The root folder is named My Device and is similar to the My Computer folder on a computer. The My Device folder contains the My Documents, Program Files, Temp, and Windows folders, among many others.

On the Home screen, click Start > File Explorer.
To find the folder that you want, do one of the following:
- Select one of the folders listed in the main window.
- Click Menu > My Documents and browse through the folders in My Documents on your device.
- Click Menu > My Device and browse through all the folders on your device.
Click the item you want to open.

Create a new folder

You can create new folders in File Explorer to help organize the content on your device.

On the Home screen, click Start > File Explorer.
Do one of the following:
- To create a new top-level folder, click Menu > Edit > New Folder.
- To create a folder inside an existing folder, scroll to the folder in which you want to create the sub-folder, press ENTER, and then click Menu > Edit > New Folder.
Enter a name for the folder, and then press ENTER. The new folder will be added.

Move files between folders

You can move files between folders to help organize your files and information. If it is necessary, you can create new folders in File Explorer.

On the Home screen, click Start > File Explorer.
Scroll to the folder that contains the file that you want to move and press ENTER.
Scroll to the file.
Click Menu > Edit > Cut or Copy.
Locate the folder to which you want to move the file and press ENTER.
Click Menu > Edit > Paste. The file will be moved or copied.
Press the BACK button to return to the list of folders.

Locate downloaded files

You can download different types of files to your device in several ways. Where your device stores downloaded files depends on the type of file and the method that was used to download it. Here are some common download scenarios to help you locate downloaded files on your device.

ActiveSync and Windows Mobile Device Center (WMDC) - If you use the ActiveSync or WMDC programs to move a program or file manually from your computer to your device, you will determine the location of that program or file. Usually this will be in one of the folders in the My Documents folder. Be aware that a downloaded program may be moved by the device after it is installed (see "Locating program downloads" in this topic).
Note: ActiveSync on your device works with Windows Mobile Device Center on Windows Vista, and with ActiveSync on Windows XP.
Locating media downloads - When you download media such as music, ring tones, or videos from a Web site, the files will be placed automatically in the appropriate folder. For example, ring tones will be placed in the My Ringtones folder (click Start > File Explorer to locate the My Ringtones folder).
Locating program downloads - Program files behave differently than media files because they must be installed after they have been downloaded. When a program is installed, it will be stored by the device in an appropriate location. For example, a game will be installed in the Games directory.

Overview of adding a program to your device

You can add a program to your device by:

Navigating on your computer to the Web page that has the program and downloading it directly to your device through a USB cable; or
Downloading the program to your computer and then moving it to your device by using ActiveSync or Windows Mobile Device Center; or
Doing to the Web page on your device and then downloading the program.

Most Web pages will automatically install the program on your device if it is connected during the download. Your device will store the program in the appropriate location. Games, for example, will be placed in the Games directory.
Note: ActiveSync on your device works with Windows Mobile Device Center on Windows Vista, and with ActiveSync on Windows XP.
Tip: Many Web sites will indicate the type of mobile device a program can be used on. Download programs that are compatible with Windows Mobile non-touch screen devices.

Add a program by using your PC and USB cable

Connect your device to your computer using the USB cable.
On your computer, locate the Web page that has the program that you want to download.
Follow the download instructions on the Web page. When you are prompted by the Web page, select Run instead of Save.
Confirm the installation on your device when you are prompted.
When your device notifies you that the installation is complete, click Done.

Add a program by using ActiveSync or WMDC

Disconnect your device from your computer.
On your computer, locate the Web page that has the program that you want to download.
Follow the download instructions. When you are prompted by the Web page, select Save instead of Run.
After the program downloads to your computer, connect your device by using the USB cable.
Do one of the following on your computer:
- If you are using ActiveSync, in the ActiveSync window, click Tools, and then click Explore Smartphone.
- If you are using WMDC, in the WMDC window, rest the mouse pointer over File Management, and then click Browse the contents of your device in the drop-down menu.
Move the program from your computer to the Mobile Device window.
On your device, click Start > File Explorer. Click Menu > My Documents if you are not already in the My Documents folder.
Scroll to the program and press ENTER. Click Yes, if your device asks you to confirm the installation.
When your device notifies you that the installation is successful, click Done.

Add a program by using your device browser

On your device, locate the Web page that has the program that you want to download.
Follow the download instructions on the Web page.
If you are prompted, select the folder where you want to save the file.
When your device notifies you that the installation is complete, click Done.

Remove a program from your device

If you have installed a program that you no longer use, or you want to free device memory for other programs, you can remove programs that you have installed on your device.

On the Home screen, click Start > Settings > Remove Programs.
Scroll to the program that you want to remove, and then click Menu > Remove.
Click Yes to confirm.
Click OK.
Click Done.

Find out how much memory is available

On the Home screen, click Start > Settings > About.
Scroll down to view Available Memory.

Passwords and certificates

Though it's best to keep your Windows Mobile device close by, there are times you may set it down and walk away. Find out how to improve your device security with the help on this page.

Passwords

Assign a PIN

You can help protect your phone from unauthorized use by assigning a type of password called a PIN (personal identification number). Your wireless service provider will give you your first PIN.

From the Phone keypad, tap Menu > Options > Phone tab.
Tap Require PIN when phone is used.
To change the PIN at any time, tap Change PIN.

Tip
Emergency calls can be placed at any time, without requiring a PIN.

Help protect your device with a password

You can help keep your data more secure by requiring a password every time the device is turned on.

Tap Start > Settings > Personal tab > Password.
Select the Prompt if device unused for check box, and in the box to the right select how long your device must be turned off before a password is required.
In the Password type box, select the type of password you would like to use. Enter the password and, if necessary, confirm the password.
If your device is configured to connect to a network, use a strong password to help protect network security.
On the Hint tab, enter a phrase that will help you remember your password, but doesn't allow others to guess your password.
- The hint will be displayed after the wrong password is entered four times.
Tap OK.
The next time the device is turned on, enter your password when prompted.

Important notes
Each time a wrong password is entered, the time the device takes to respond will get longer and longer until the device appears to be not responding.

If you forget your password, you must follow the instructions in your owner's manual to clear memory before you can access your device.

Change your password

Tap Start > Settings > Personal tab > Password. You will be prompted to enter your current password.
In the Password box, enter your new password.
On the Hint tab, enter a phrase that will help you remember your new password, but doesn't allow others to guess your password.
- The hint will be displayed after the wrong password is entered four times.
Tap OK.

Certificates

Overview

Your device may include a set of preinstalled certificates. Certificates are digital documents that are commonly used for authentication and exchange of information on networks. Certificates can be issued for a user, a device, or a service.

Personal certificates help establish your identity when you log on to a secured network, such as a corporate network. Root certificates help establish the identity of other computers, such as servers, with which you connect. This helps prevent unauthorized users from accessing your device and information.

View certificate details

Tap Start > Settings > System tab > Certificates.
Tap either the Personal or the Root tab, depending on the type of certificate you want to view.
Tap the certificate you want to view.

Delete a certificate

Do one of the following:
- To delete a personal certificate, tap Start > Settings > System tab > Certificates.
- To delete a root certificate, tap Start > Settings > System tab > Certificates > Root tab.
Tap and Hold the certificate you want to delete in the list, and tap Delete.

Personalize your device

Assign a ringtone to a contact

To easily identify who is calling you by the ringtone, you can assign a specific ringtone to each contact.

Tap Start > Contacts.
Tap the contact you want to assign a ringtone to.
Tap Menu > Edit
Tap Ringtone and tap the ringtone you want.
Tap OK.

Change the ringtone

You can select a ringtone to notify you of incoming calls.

GSM phones:

From the Phone keypad, tap Menu > Options > Phone tab.
In the Ring tone list, tap the sound you want to use.

CDMA phones:

From the Phone keypad, tap Menu > Options.
In the Ringtone list, tap the sound you want to use.

Tip
To use custom .wav, .mid, or .wma files as ringtones, use ActiveSync on your PC to copy the file to the /Windows/Rings folder on your device. Then, select the sound from the Ringtone list. For more information on copying files to your device, see ActiveSync Help on your PC.

Add a custom background image

You can use one of your own pictures as the background image on the Today screen. Be aware that pictures can affect the readability of text on the Today screen.