Privacy statement for ActiveSync 4.5

Microsoft is committed to protecting your privacy, while delivering software that brings you the performance, power and convenience you desire in your personal computing. Please read the ActiveSync 4.5 Privacy Statement below for additional details about many of the data collection and use practices of ActiveSync 4.5.

This disclosure focuses on features that communicate with the Internet and is not intended to be an exhaustive list. It does not apply to other Microsoft sites, services and products.

The personal information we collect from you will be used by Microsoft and its controlled subsidiaries and affiliates to provide the service(s) or carry out the transaction(s) you have requested or authorized, and may also be used to request additional information on feedback that you provide about the product or service that you are using; to provide important notifications regarding the software; to improve the product or service, for example bug and survey form inquiries; or to provide you with advance notice of events or to tell you about new product releases.

Except as described in this statement, personal information you provide will not be transferred to third parties without your consent. We occasionally hire other companies to provide limited services on our behalf, such as packaging, sending and delivering purchases and other mailings, answering customer questions about products or services, processing event registration, or performing statistical analysis of our services. We provide those companies the minimum personal information they need to deliver the service, and they are prohibited from using that information for any other purpose.

Microsoft may disclose personal information about you if required to do so by law or in the good faith belief that such action is necessary to: (a) comply with the law or legal process served on Microsoft; (b) protect and defend the rights of Microsoft (including enforcement of our agreements); or (c) act in urgent circumstances to protect the personal safety of Microsoft employees, users of Microsoft software or services, or members of the public.

Personal information collected by Microsoft software, sites and services may be stored and processed in the United States or any other country in which Microsoft or its affiliates, subsidiaries or agents maintain facilities, and by using Microsoft software, sites or services, you consent to any such transfer of information outside of your country. Microsoft abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

You can choose whether or not to use features that transfer personal information over the Internet. For details about the information collection, uses, and choice provided by a specific feature or related product or service, please see the specific sections in this privacy statement.

Internet enabled features will send information about your computer ("standard computer information") to the websites you visit and web services you use. This information is generally not personally identifiable. Standard computer information typically includes information such as your IP address, operating system version, browser version, your hardware ID which indicates the device manufacturer, device name, and version and your regional and language settings. If a particular feature, software or service sends information to Microsoft, standard computer information will be sent as well. The privacy details for each feature and service listed here will disclose what additional information is collected and how it is used.

Microsoft is committed to protecting the security of your information. We use a variety of security technologies and procedures to help protect your information from unauthorized access, use, or disclosure. For example, we store the information you provide on computer systems with limited access, which are located in controlled facilities. When we transmit highly confidential information (such as a credit card number or password) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Troubleshooter for ActiveSync scans your computer and device to identify problems that can affect your use of the device with the PC.

Troubleshooter for ActiveSync checks whether:

For any problems that cannot be repaired automatically, Troubleshooter for ActiveSync connects you to up-to-date solutions from Microsoft (this requires an Internet connection).

You can also choose to send results of the scan to Microsoft. If you choose to do so, Troubleshooter for ActiveSync will attach log files to an email that you send. This helps Microsoft identify how best to improve the functionality and reliability of ActiveSync. Once the data arrives on a Microsoft server, Microsoft employees, contractors and vendors who have a business need to use the error report data are provided access. If the error report indicates that a third-party product is involved, Microsoft may send the data to the vendor of that product, who may in turn send the data to sub-vendors and partners.

No information collected is used to associate your identity with these files or to otherwise identify or contact you. You can open the log files to view the contents before sending. If you are concerned that a log file might contain personal or confidential information, you should not send the log file.

You might be invited to participate in a survey about the way you use Troubleshooter for ActiveSync. Each survey includes a privacy statement that details the terms and use of any information submitted with that survey.

Many Microsoft software programs, including this one, are designed to work with the reporting service. If a problem occurs in one of these software programs, you are asked if you want to send a report to check for a solution. You can view the details of the report before sending it, although some files might not be in a readable format.

The reporting service can collect information about problems that interrupt you while you work, and about errors that occur behind the scenes. It is important to diagnose errors that occur behind the scenes because these problems, if left unsolved, might cause additional problems such as performance or program failures.

Reports contain information that is most useful for diagnosing and solving the problem that has occurred, such as:

Microsoft uses information about errors and problems to improve its software. Microsoft employees, contractors, vendors, and partners may be provided access to information collected by the reporting service. However, they may use the information only to repair or improve the products that they publish or manufacture.

For example, if an error report indicates that a third-party product or feature is involved, Microsoft may send that information to the vendor of the product or feature. The vendor may provide the information to sub-vendors and partners; however, all parties must abide by the terms of this privacy statement.

To improve the products that run on Microsoft software, Microsoft may share aggregate information about errors and problems. Aggregate information is used for statistical analysis and does not contain specific information from individual reports, nor does it include any personal or confidential information that may have been collected from a report.

After you report a problem, you might be asked to complete a survey about the error experience. If you choose to provide a phone number or e-mail address in response to the survey, your error report will no longer be anonymous. Microsoft may contact you to request additional information to help solve the problem you reported.

To view your problem history or check for new solutions, go to Problem Reports and Solutions in Control Panel or see Help and Support for more information.

Microsoft may update its Privacy Statement for the Microsoft Error Reporting Service. To stay informed about how we are helping protect the information collected by the Error Reporting Service, we encourage you to periodically review the Privacy Statement for the Microsoft Error Reporting Service posted online at Microsoft Error Reporting Service.

If you have questions about this privacy statement, please contact us by submitting your questions online to Privacy Feedback by using our web form.

Or by postal mail:

ActiveSync 4.5 Privacy
c/o the Microsoft Privacy Response Center
Microsoft Corporation
One Microsoft Way
Redmond, WA, 98052 USA

To find contact details for the Microsoft subsidiary or affiliate in your country or region, see the Microsoft Worldwide website.