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If ActiveSync did not receive a response from the device's IP address

A standard network test is to send a request for a response to a network address (this is called "pinging" the address). This operation can tell if the network address is currently valid. It will also display the time it took for a response to be received. If ActiveSync receives no response to a ping of the device’s known IP address, please follow these steps:
  • Check the Windows Mobile powered device display for any messages and respond to them before continuing.
  • Ensure that the computer and the device are set up to use USB connections for ActiveSync:
    • In ActiveSync on the computer: On the File menu, click Connection Settings and select the Allow USB connections check box.
    • In ActiveSync on your device: Click Menu Connections and select the Synchronize all PCs using this connection check box.
  • Ensure that the device is connected to the computer using the USB cable that came with the device.
If you continue to have problems connecting, try the steps in Switching the USB connection protocol.
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