The left column in the following table lists power and charging problems that you may experience with your device. In the right column, you will find an explanation of what the problem may indicate and possible solutions.
The device malfunctions or does not function. | Remove the battery and reinstall it. Turn on the device. If the problem persists, contact a service representative. |
The battery standby time is shorter than expected. | Batteries can wear down. Standby time may grow shorter over time. Leaving a fully charged device in a cold or hot location for a long time may reduce battery life.Standby time depends on where you use the device. The actual time may vary from the battery's specifications. |
The device becomes hot. | This may occur when you are on a long call or when you use programs such as games, the Internet, the media player, or the camera for a long time because the device uses more power at those times. End your call or stop using those programs until the device cools down. |
The battery level seems sufficient, but the device will not turn on. | Remove the battery and reinstall it. Then turn on the device. Clean the metal contacts on the battery and on the device with a dry cloth. Reinstall the battery and turn on the device. |
The device turns off when the power adapter is connected. | Dust on the contacts may cause the device to turn off unexpectedly or cause other charging problems. Clean the metal contacts on the battery and on the device with a dry cloth. |
