Customer Case Study
Bassett Healthcare
11/21/2006
Healthcare Provider Migrates to More Streamlined, Secure Microsoft Network
Bassett Healthcare offers comprehensive physician, nursing, and hospital services to a 5,000-square-mile region in central New York state. In early 2004, Bassett observed that its computing environment, based on Novell NetWare and the Novell eDirectory service, did not support the company's emerging strategy for growth, efficiency, and tighter security. In response, the company standardized on products and technologies in the Microsoft® line of server software, including Windows Server™ 2003, the Active Directory® directory service, and Microsoft Exchange Server 2003. Now, the company has a simpler, more secure, integrated IT infrastructure that's easier and less expensive to administer and that provides a springboard for future growth.
Industry: Healthcare
Size: Large, 2400 employees
Country: US  US

Customer Profile
Based in Cooperstown, New York, Bassett Healthcare includes 4 hospitals, 23 community health centers, and 14 school-based health centers serving an 8-county region in central New York.
Business Situation
Bassett developed a three-year strategy for growth, efficiency, and increased security, and sought a technology infrastructure that would support its goals.
Solution
Bassett Healthcare migrated its Novell NetWare computing environment to Microsoft® servers and deployed Windows® XP on its workstations.
Benefit
  • Ease of support
  • More consistent, streamlined, secure environment
  • Simplified administration
  • Reduced costs
Software
  • Microsoft Active Directory
  • Microsoft Exchange Server 2007
  • Microsoft SQL Server 2000 Enterprise Edition
  • Microsoft Windows Server 2003 Enterprise Edition
  • Microsoft Windows XP Professional
Quote
"We looked at the trends in directory services and file and print servers for the past decade, and the shift has consistently been in favor of Microsoft."
Kenneth Deans
CIO and Vice President for Information Services
Bassett Healthcare

CIO Interview
Ken Deans, CIO and Vice President for Information Services, Bassett Healthcare: IT: The Final Frontier

"Regulations change annually. It's a constant challenge to keep up and make sure that your algorithms and toolsets are operating so that you're compliant."