Customer Case Study
Agency for the Modernization of the Public Administration (AMA)
10/9/2007
Portugal Creates Interoperability Framework to Simplify Citizen/Government Interaction
The Portuguese government is working to make Portugal one of the world's leading information societies. The Agency for the Modernization of the Public Administration (AMA) is chartered with leading digital initiatives across Portuguese society, including introducing e-government services. The agency worked with Microsoft, Accenture, and Siemens IT Solutions and Services to create an interoperability framework that allows multiple, incompatible government information systems to communicate with one another and share citizen-submitted data. The new framework is a critical first step in enabling the AMA to simplify citizen interaction with government. The framework will also reduce information processing time, lower the cost of government services, and enhance citizen data security.
Industry: Government - National / Federal
Size: Small, 69 employees
Country: Portugal  Portugal

Customer Profile
The Agency for the Modernization of the Public Administration (AMA) is the Portuguese agency charged with planning, coordinating, and developing e-government services.
Business Situation
A first step to implementing e-government services was to create a way for citizens to submit information online and have it distributed to multiple agency computer systems.
Solution
The AMA used Microsoft® technologies to create an interoperability framework to connect and provide a single sign-on to diverse government systems.
Benefit
  • Simplified public services
  • Lower-cost government services
  • Enhanced data security
Software
  • Microsoft .NET Framework
  • Microsoft Active Directory
  • Microsoft BizTalk Server 2006
  • Microsoft Operations Manager 2005 Enterprise Edition
  • Microsoft Services Essential
  • Microsoft SQL Server 2005 Enterprise Edition
  • Microsoft Visual Studio 2005
  • Microsoft Windows Server 2003 Enterprise Edition
Quote
"We can now build a whole new generation of Internet-based services on top of existing systems that previously couldn't interoperate with each other. This gives us unprecedented agility...." Pedro Nunes, Project Manager, Agency for the Modernization of the Public Administration