American Power Conversion Runs Siebel on SQL Server; Saves $800,000 over Oracle
American Power Conversion (APC) contemplated major increases in its use of Siebel software—including consolidation of separate instances into a single, global database and expanding its use to include the real-time needs of its call center. That required even more performance than it was getting from Microsoft® SQL Server™ 2000 database software. So, the company upgraded to SQL Server 2005 Enterprise Edition (64-bit). Siebel transaction response times are 100 percent faster; the call center responds more quickly and cost-effectively to customers; the solution will scale to support a 300-percent increase in the current 3,000-user base; and availability is "rock-solid," according to the company. APC gets all this and more for less than half of the estimated cost of an Oracle-based solution, saving the company U.S.$800,000.
American Power Conversion, based in West Kingston, Rhode Island, with 3,000 employees, is a leading provider of products to increase the reliability and availability of technology systems.
Business Situation
APC wanted to consolidate its Siebel instances in a single, global database and expand its use of Siebel to include the real-time needs of its call center.
Solution
The company upgraded from Microsoft® SQL Server™ 2000 to SQL Server 2005 Enterprise Edition (64-bit).
Benefit
Siebel transactions speeds increased 100 percent
Scalability will support more than 300-percent increase in users
Costs U.S.$800,000 less than Oracle, saving 50 percent
Software
Feature: Notification Services
Feature: Reporting Services
Microsoft Operations Manager 2000
Microsoft SQL Server 2005
Microsoft SQL Server Integration Services
Quote
"With SQL Server 2005, we're getting all the mission-critical, enterprise-level performance we could want from Oracle for a fraction of the price of Oracle."
Arindam Sen
Lead Database Administrator, American Power Conversion
