"Windows Hosting Adds Flexibility to Meet Customer Expectations"

A conversation with Marcin Kusmierz of home.pl

Founded in 1997, home.pl offers Web site hosting and maintenance, e-mail accounts, and services related to registering and maintaining domains and online stores.plus.Net partners with worldwide customers to provide Web design, dedicated server hosting, shared Web hosting, eCommerce, and online marketing with a team of more than 200 employees at three locations and guarantees 99.9% uptime.

Case studies provide technical decision makers with concrete examples of business problems being solved through the adaptation of technology. Life as a Web hoster is customer-driven and ever-changing. We chatted with Marcin Kusmierz of home.pl to get his perspective on Web hosting.

Key Findings:

With nearly 300,000 customers and a focus on international small and medium-sized enterprises, home.pl is among the most successful and fast-growing companies in Poland. Their advanced infrastructure underlies a strong brand and commitment to quality that they strive to make synonymous with stability, security, and performance.

  • Starting a Windows hosting part of the business was simpler than home.pl expected it to be, and assistance from Microsoft helped them be successful
  • Microsoft support has exceeded expectations and helped the company efficiently resolve support issues
  • Using tools like PowerShell and WMI, home.pl gets all the control they need over operating system configuration
  • Securing Windows has proven to be a straightforward and successful proposition for home.pl
Questions:

Marcin, can you tell us a bit about home.pl and the products and services that you offer?

Marcin Kusmierz: We are among the largest and fastest growing hosting companies in Europe. A significant part of our future growth is built on Microsoft technologies, in addition to the Linux-based services we have offered since our inception in 1997.

We first started building out our Windows based hosting business on top of Windows Server 2003, and we have begun to offer hosting services on Windows Server 2008 and IIS 7.0. We also offer Microsoft Access and SQL Server databases to our customers.

Why did you decide to offer Windows based hosting in addition to your other offerings?

Marcin: As a service provider, it's important for us to keep up with the technologies that our customers prefer. A lot of companies and IT pros use Microsoft Windows Server, and .NET and IIS are increasingly important technologies in the IT field.

We also want to give our customers the opportunity to utilize new technology such as IIS 7.0, as well as to show the possibilities that exist for hosting Web applications on top of Windows. Providing this type of choice helps us to be more competitive and to meet or exceed customer expectations.

How did you get your Windows business of the ground when you first started?

Marcin: It was actually simpler than we thought it might be, and Microsoft was a great help. Of course, learning how to do familiar tasks with new tools took some effort, particularly around instrumenting the platform. Still, getting up to speed with the new operating system wasn't a prohibitively large effort.

So has Microsoft has been a strong partner in getting the Windows based portion of your business started and growing?

Marcin: Yes, they've been great. We have had excellent support from a number of different Microsoft employees. We have received a lot of training opportunities, and we have also gotten marketing support that helps us promote our Windows based services to customers.

What aspects of IIS 7.0 have you found to be beneficial to hosters?

Marcin: The robustness and flexibility of the environment are very important to us. Enhanced delegation support is a big feature that we leverage. It allows us to delegate certain levels of administration out toward our customers. The other big thing is support for PHP on IIS 7.0, which helps us meet our customers' needs and wishes.

What benefits have you seen with Windows Server 2008 in general and how it impacts your hosting business?

Marcin: We certainly appreciate the ability to install a scaled-back version where it makes sense using the Server Core edition of Windows Server 2008. In addition, we are looking forward to the plans to support ASP.NET applications on the Server Core edition of Windows Server 2008 R2.

Have you had a chance to leverage Microsoft's support options for hosters, and what were your experiences like?

Marcin: We have taken advantage of them, and our experiences have been quite positive. For example, one of our employees recently called Microsoft to ask about a concern he had around WMI interfaces. We were extremely impressed by how responsive they were, and the result was that we got a quick resolution to our problem that helped get us back on track.

Access to Linux source code lets you customize a distribution to meet particular needs. Do you feel limited by the fact that you don't have the same type of flexibility with Windows Server?

Marcin: Not having access to the Windows source code isn't a significant limitation to us. Windows Server has very good management interfaces in WMI and the other management APIs that come with IIS. In fact, using these APIs and PowerShell in Windows Server 2008, we have a relatively simple means to manage the server that lets us establish any configuration we need.

Have you had any concerns about Windows reliability or security compared to Linux based implementations that you have deployed in the past?

Marcin: I think Windows is just as reliable as Linux. Although you will sometimes hear that people have concerns about the security of Windows for hosters, I believe that it is fairly straightforward to deploy a secure system.

As with other operating systems, the level of security depends a great deal more on the human being who is securing it than the operating system itself. It is also true that the higher degree of complexity in administering Linux means that you can more easily make mistakes that could open security vulnerabilities in Linux based server.

Do you have any closing thoughts?

Marcin: Adding Windows based hosting is an investment for us, and we are looking forward to increasing our revenues based on this investment. This is a new branch of the market for us, and we're looking forward to the potential of it for home.pl.

Testimonials:
home.pl
Meet the Team:

Marcin Kusmierz, CEO, Since 2007

Marcin Kusmierz has been CEO at home.pl since September of 2007. He is responsible for the company's business strategy, focused on market share results and new product development. Marcin was previously Head of Research & Development and Director of Mobile Services at ITI Group, and also ran his own hosting business, Emedia.