Microsoft Datacenter Support Specification for ISVs

Published: July 17, 2003 | Updated: 0000-00-00

Related Links

•	Windows Datacenter Program Market Bulletin
•	Datacenter Program FAQ
•	Windows Server 2003 Datacenter Edition, Product Overview
•	Maximizing Availability on the Windows Server 2003 Platform
•	The Improved Windows Datacenter High Availability Program

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Summary

Independent software vendors (ISVs) who want to qualify for Microsoft Windows certification at the Datacenter level must provide support 24 hours a day, 7 days a week. This requirement is identified in Chapter 5 of the Microsoft Certified for Windows Server 2003 Application Specification and in Chapter 7 of the Application Specification for Microsoft Windows 2000. This specification describes the support requirement in more detail, as well as requirements for support personnel qualifications, support access, severity levels, response commitments, obsolescence policies, and on-site capabilities.

Included in This Document

•	Introduction
•	Round-the-clock Availability
•	Personnel Qualifications
•	Support Access, Severity Levels, and Response Commitments
•	Obsolescence Policy
•	On-site Capabilities

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