Support Options

Microsoft provides an array of resources to enable you to find answers and resolve problems on your own, as well as options for direct support.

Find support online

You can ask an expert online through our numerous forums, blogs, and newsgroups dedicated to Windows Server, search our Support Knowledge Base for answers, or explore support directed for your role in the organization.

• Search the Microsoft Support Knowledgebase (KB)

• Search the Windows Server 2008 R2 Solution Center on Microsoft Help & Support

• IT Pros: Explore the Windows Server Support Center on TechNet

• Developers: Explore the Windows Server Support Center on MSDN

Get a support package for your business

The Microsoft Support and Health Offerings provide customers with customized and pre-packaged support that can provide proactive services to improve IT health, reactive services when things go wrong, and various levels of Support Account Management.

• Microsoft Premier Support (for enterprise customers)

• Microsoft Services Essential Support (for midsize business customers)

• Small Business Support Center

• Software Assurance Support

• Find resources near you in a Microsoft Technology Center

Request direct support

In addition to resources that enable you to find answers and resolve problems on your own, Microsoft provides options for direct support.

• Request support by e-mail, online, or by phone

• Locate International Support

TechNet: Windows Server Troubleshooting and Support 
Find technical support resources, including the Microsoft Knowledge Base, TechNet, and TechNet blogs. Ask an expert online by posting your question in a TechNet Forum.