Windows Vista Alternate Media Ordering Support

Do you have questions about the status of your Windows Vista alternate media order? Our support agents are ready to help you. To get started, find your country/region on the list below and dial the corresponding support number or email the corresponding support email address. Please note that, depending on your location, long-distance phone charges may apply.

Asia Pacific
Europe, Middle East and Africa
Latin America
North America

Asia Pacific

Australia Phone: 13 20 58	Bangladesh Phone: 91-11-2629-2640
Bhutan Phone: 91-11-2629-2640	British Indian Ocean Territory Phone: 91 80 40103000
China Toll-Free North China : 108008-520952 Toll-Free South China : 108001-520952	Christmas Island Phone: 61 2 9870 2100
Cocos (Keeling) Islands Phone: 61 2 9870 2100	Cook Islands Phone: 61 2 9870 2100
Fiji Islands Phone: 61 2 9870 2100	French Sth and Antarctic Lands Phone: 61 2 9870 2100
Guam Phone: 61 2 9870 2100	Heard Is and McDonald Is Phone: 61 2 9870 2100
Hong Kong SAR Phone: 852 2989 9006	India Toll-Free from Airtel land line and mobile network: 18001021100 Toll-Free from mtnl/bsnl land line: 1800111100 Toll: +91 80 40103000
Indonesia Toll-Free in Jakarta : 62 21 515 5151 Toll-Free outside Jakarta : 0 800 120 1201 Toll: 001 803 852 9432	Japan Phone: 0120 41 6755
Kiribati Phone: 61 2 9870 2100	Korea Phone: 00798 852 1 2491
Macau SAR Phone: 852 2989 9006	Malaysia Toll-Free: 1800 886 295 Toll: 001 800 6427 6738
Maldives Phone: 91-11-2629-2624	Marshall Islands Phone: 61 2 9870 2100
Micronesia Phone: 61 2 9870 2100	Nauru Phone: 61 2 9870 2100
Nepal Phone: 91-11-2629-2624	New Zealand Toll-Free: 0800 800 004 Toll: 64 9 357 5575
Niue Phone: 61 2 9870 2100	Norfolk Island Phone: 61 2 9870 2100
Northern Mariana Islands Phone: 61 2 9870 2100	Palau Phone: 61 2 9870 2100
Papua New Guinea Phone: 61 2 9870 2100	Philippines Phone: 1800 1441 0158
Pitcairn Islands Phone: 61 2 9870 2100	Samoa Phone: 64 9 357 5575
Singapore Phone: 800 852 3543	Solomon Islands Phone: 61 2 9870 2100
Sri Lanka Phone: 91-11-2629-2624	Taiwan Phone: 00801 855 336
Thailand Toll-Free: 01800 441 0560 Toll: 001 800 6427 6738	Tokelau Phone: 61 2 9870 2100
Tonga Phone: 61 2 9870 2100	Tuvalu Phone: 61 2 9870 2100
Vanuatu Phone: 64 9 357 5575	Vietnam Phone: 844 935 1053
Wallis and Futuna Phone: 61 2 9870 2100

Europe, Middle East and Africa

Austria Phone: 0800298167 Toll (English, French, German): +49 5241 999 727 E-mail: Vista-am@msdirectservices.com	Belgium Phone: 080077079 Toll (English, French, German): +49 5241 999 727 E-mail: Vista-am@msdirectservices.com
Czech Republic Phone: 800143181 Toll (English, French, German): +49 5241 999 727 E-mail: Vista-am@msdirectservices.com	Denmark Phone: 80888851 Toll (English, French, German): +49 5241 999 727 E-mail: Vista-am@msdirectservices.com
Finland Phone: 0800914713 Toll (English, French, German): +49 5241 999 727 E-mail: Vista-am@msdirectservices.com	France Phone: 0800908714 Toll (English, French, German): +49 5241 999 727 E-mail: Vista-am@msdirectservices.com
Germany Phone: 08007236725 Toll (English, French, German): +49 5241 999 727 E-mail: Vista-am@msdirectservices.com	Greece Phone: 0080049129166 Toll (English, French, German): +49 5241 999 727 E-mail: Vista-am@msdirectservices.com
Hungary Phone: 0680013618 Toll (English, French, German): +49 5241 999 727 E-mail: Vista-am@msdirectservices.com	Ireland Phone: 1800555015 Toll (English, French, German): +49 5241 999 727 E-mail: Vista-am@msdirectservices.com
Israel Phone: 1809238112 Toll (English, French, German): +49 5241 999 727 E-mail: Vista-am@msdirectservices.com	Italy Phone: 800788711 Toll (English, French, German): +49 5241 999 727 E-mail: Vista-am@msdirectservices.com
Luxembourg Phone: 80026126 Toll (English, French, German): +49 5241 999 727 E-mail: Vista-am@msdirectservices.com	Netherlands Phone: 08000232159 Toll (English, French, German): +49 5241 999 727 E-mail: Vista-am@msdirectservices.com
Norway Phone: 80019539 Toll (English, French, German): +49 5241 999 727 E-mail: Vista-am@msdirectservices.com	Poland Phone: 008004911534 Toll (English, French, German): +49 5241 999 727 E-mail: Vista-am@msdirectservices.com
Portugal Phone: 800849172 Toll (English, French, German): +49 5241 999 727 E-mail: Vista-am@msdirectservices.com	Russia Phone: 81080021251049 Toll (English, French, German): +49 5241 999 727 E-mail: Vista-am@msdirectservices.com
South Africa Phone: 0800980597 Toll (English, French, German): +49 5241 999 727 E-mail: Vista-am@msdirectservices.com	Spain Phone: 900994903 Toll (English, French, German): +49 5241 999 727 E-mail: Vista-am@msdirectservices.com
Sweden Phone: 020793272 Toll (English, French, German): +49 5241 999 727 E-mail: Vista-am@msdirectservices.com	Switzerland Phone: 0800836295 Toll (English, French, German): +49 5241 999 727 E-mail: Vista-am@msdirectservices.com
Turkey Toll: +49 5241 999 726 E-mail: Vista-am@msdirectservices.com	United Kingdom Phone: 08082341460 Toll (English, French, German): +49 5241 999 727 E-mail: Vista-am@msdirectservices.com
For all other countries - please contact Toll (English, French, German): +49 5241 999 727 E-mail: Vista-am@msdirectservices.com

Latin America

Anguilla Toll: 1-305-603-4466	Antigua Phone: 1-866-647-2707
Argentina Phone: 0-800-999-4617	Aruba Toll: 1-305-603-4466
Bahamas Phone: 1-866-317-5700	Barbados Phone: 1-800-534-3365
Barbuda Phone: 1-866-647-2707	Belize Toll: 1-305-603-4466
Bermuda Phone: 1-866-263-1098	Bolivia Phone: 800-100-359
Brazil Phone: 0-800-888-4081	Cayman Islands Toll: 1-305-603-4466
Chile Phone: 800-330-600	Colombia Phone: 1-800-051-0595
Costa Rica Phone: 0-800-012-1446	Dominica Toll: 1-305-603-4466
Dominican Republic Phone: 1-888-751-2323	Ecuador Phone: 1-800-258-025
El Salvador Phone: 800-7054/2211-9365	French Guiana Toll: 1-305-603-4466
Grenada Toll: 1-305-603-4466	Guadeloupe Toll: 1-305-603-4466
Guatemala Toll-Free: 1801-12-00100 Phone: 2470-0872	Guyana Toll: 1-305-603-4466
Haiti Toll: 1-305-603-4466	Honduras Phone: 800-0122 pin #5009
Jamaica Phone: 1-800-647-2701 (from Jamaica) Phone: 1-866-573-9386 (from the United States)	Martinique Toll: 1-305-603-4466
Mexico Phone: +52 (55) 5267-2000	Montserrat Toll: 1-305-603-4466
Netherlands Antilles Phone: 001-866-322-0524	Nicaragua Phone: 001-800-220-1804
Panama Phone: 001-800-507-1885	Paraguay Phone: 9-800-542-0004
Peru Phone: 0-800-51-900	Puerto Rico Phone: 1-866-584-6059
Saint Kitts and Nevis Phone: 1-866-745-0644	Saint Lucia Phone: 1-866-796-2893
Saint Martin Toll: 1-305-603-4466	Saint Thomas Toll: 1-305-603-4466
St. Vincent and Grenadines Phone: 1-866-796-2899	Suriname Toll: 1-305-603-4466
Trinidad & Tobago Phone: 1-888-801-2598	Turks & Caicos Islands Toll: 1-305-603-4466
Uruguay Phone: 000-4054-349	Venezuela Phone: 0-800-642-767-638
Virgin Islands, British Toll: 1-305-603-4466	Virgin Islands, US Phone: 1-866-796-2945

North America

Canada

Phone: 800-834-6037

United States

Phone: 800-834-6037