If you use Web-based e-mail such as Hotmail or other similar services, you can use Remote Assistance by saving your request as a file and attaching it to an e-mail. To invite a coworker to help you via Remote Assistance 1. | Click Start, click Help and Support, and then click Invite a friend to connect to your computer with Remote Assistance. This is located under the Ask for assistance heading. | 2. | Click Invite someone to help you, and then select Save Invitation as a file. | 3. | Enter your name, and then choose a time on the Set the Invitation to Expire drop down box, (the default is 1 hour). Click Continue. | 4. | Type in a password and then click Save Invitation. The Save File dialog box appears. Save the file in the My Documents folder as shown below. | 5. | Open the My Documents folder, select the invitation file, and then click E-mail this file. | 6. | Enter the address of your coworker and send the e-mail. Your coworker will receive an e-mail message like that shown below. | 7. | After sending the e-mail, you will need to inform your coworker of the password. You can do this in a separate e-mail, over the telephone, or any way that is convenient and secure. |
Your coworker can follow these steps to accept your invitation and start helping you. To accept a Remote Assistance invitation 1. | Open the e-mail message, and then open the attached Remote Assistance Invitation file. The Remote Assistance Invitation box appears as shown below. 
| 2. | Enter the password and click Yes. | 3. | The Attempting to Start Remote Assistance Session box appears. You can begin Remote Assistance as explained in the previous section, Using Remote Assistance Via Instant Messaging. |
Sending a fileDuring a Remote Assistance session, you can send files from your computer to the remote computer. For example, you may send a file that is needed to fix a problem on the remote computer. This requires action by both parties, the helper who sends the file and the requestor who must accept it and save it. To send a file when helping someone via Remote Assistance 1. | In the chat dialog box, click Send a File, and then type the file path or click Browse as shown below. | 2. | Select the file and click Send File. |
To receive and save a file from someone who is helping you via Remote Assistance 1. | When you receive notification that someone is sending you a file, click Save as, as shown below. |
Choose a folder in which to save the file. Note that you can also decline to receive the file by clicking Cancel. 
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