Support and troubleshooting Windows XP

Something not working the way you expected with Microsoft Windows XP? Start here to find the help you need.

Guide to support optionsGuide to support options

You have a number of options for getting help with Windows XP. Start with this roadmap to find them.

Windows XP Solutions CenterWindows XP Solutions Center

Get help from a support professional, find troubleshooting steps, search for resources, and more.

Troubleshoot hardware problemsTroubleshoot hardware problems

Having a problem getting a piece of hardware to work? Try these troubleshooting steps and techniques.

Troubleshoot device driver problemsTroubleshoot device driver problems

Having a problem with a device driver? Try these troubleshooting steps and techniques.

Share your desktop with your technical support personShare your desktop with your technical support person

Getting help can be easier when a support professional can see what you’re doing on your computer. See how you can share your desktop over the Internet or a local area network.

Using System RestoreUsing System Restore

Have you made a system change that you don’t want to keep? Learn how you can put your system back to the way it was using a built-in feature in Windows XP.

Understanding error reporting and online crash analysisUnderstanding error reporting and online crash analysis

Ever seen the message “Your system has recovered from a serious error”? Find out what it means and what you can learn when you dig into the online error reporting and analysis system.

Community support forumsCommunity support forums

See where the community forums are, who the people helping you are, how to get additional help, and where to find guidance on Internet etiquette.

Fixing a computer that won’t startFixing a computer that won’t start

How do you even begin to fix a computer when you can’t get it to start? Find out here.