Which Equipment Gives You the Best Windows Messenger Experience?
Updated: June 25, 2003
Getting the full benefits of communication with Windows Messenger, including voice and video conversation, depends on the hardware that you use to connect to the Internet. If your modem or router (or both, if you use both) is using a technology called Network Address Translation (NAT), it must be enabled for Universal Plug and Play (UPnP). NAT is the technology used in routers to allow several computers to share an Internet connection and to provide a firewall against hackers. UPnP is a corresponding technology that helps computers communicate through NAT routers by helping the computers find each other. Read on to find out how you can make sure your setup is ready for voice and video conversation with Windows Messenger.
Most people with broadband (high-speed) Internet access use a modem, a router, or both to connect their computers to the Internet. A modem is typically the device that connects to the cable TV, phone, or DSL line entering your house. If you're using a router (or a residential gateway, or an Ethernet hub) to allow multiple computers to connect to the modem, the router will be installed between the modem and your computer.
How to Get Set Up for Voice and Video Conversation
Not all equipment sold for the past couple of years will enable you to take full advantage of the great Windows Messenger experiences. Follow this four-step process to get your modem or router (or both) configuration working as well as possible.
1. | If you need a new modem or router, check the Devices That Work list to make sure you get one that works best with Windows Messenger. We update these lists regularly, so check back if your router or modem isn't listed there today. |
2. | Hook up your equipment and Internet service per the recommendations of the modem or router manufacturer and your Internet service provider (ISP). |
3. | If you can't make everything work well, check the Devices That Need Adjustment list for a possible solution. Once your device is adjusted, please restart Windows Messenger so that it will recognize the adjustments. We update these lists regularly, so check back if your router or modem isn't listed there today. |
4. | If you're still struggling, try the Windows Messenger Newsgroup. They have lots of helpful suggestions. Make sure to describe your configuration, including model numbers, whenever possible. |
What Works, and What Works with Minor Adjustment
Instant Messaging: All Devices Work
All brands and models of routers and modems should enable you to communicate via text messages. Hook it up and start chatting with your friends!
Voice and Video Conversation: Devices That Work
Below is a list of the routers and modems that we've tested to make sure they allow voice and video conversation via UPnP. If you're using one of the models listed below, and your configuration isn't allowing voice and video conversation, try downloading the latest firmware for that product. A firmware update should get you up and running.
Voice and Video Conversation: Devices That Need Adjustment
These products have to be adjusted to make them UPnP-enabled, which can help your configuration to work. It's fairly easy; click the links below to see instructions.
The information provided above is based upon research that has been conducted by or on behalf of Microsoft and is intended as helpful information only. It does not carry with it any guarantees or warranties by Microsoft.
