“We outperform the market consistently with our ability to cater events for customers. With Office 365, we no longer worry about missing an enquiry and losing potential business.… It’s excellent!”
—Phil McGurran, General Manager, The Errigle Inn
Phil McGurran, General Manager of The Errigle Inn, depends on reliable technology to run the business. However, the inn’s outdated, on-premises email and file storage server was impacting operations.“We had missed some email messages for bookings, affecting
potential revenue,” McGurran says. “We restarted the server several times a week, causing downtime and disabling our merchant services and internet connectivity. Backups didn’t always work, and we worried about losing menus and event data.”
Staff needed mobile access to email and calendars on their own devices. “With 75 employees working from 9:00 A.M to 2:00 A.M. daily, I wanted better communication tools to improve teamwork across shifts,” says McGurran.
The Errigle Inn worked with Microsoft Partner Network member Nitec Solutions to retire its server and migrate the email and business data to Microsoft Office 365, an online service that unites familiar Microsoft Office applications with the power of
email, calendaring, collaboration, and communication solutions. “Office 365 is a more solid business solution than Google Apps and has all the features—shared Outlook calendars, instant messaging, presence, web conferencing, team sites, and Office Web Apps—that
we need in one integrated suite,” says Paul Boyce, IT Manager at the Errigle Inn.
Since migrating to Office 365, The Errigle Inn is saving approximately one hour of lost productivity a week, and £1,000s [US$1,500] per annum in IT support costs. Now that menus and event data are stored securely in the cloud, management can reliably
access the information they need. “All the duty managers access our shared ‘Manager’ account to keep our event calendar up-to-date so everyone knows what’s going on and we never miss a booking,” says Phil McGurran. “Better internal communications is improving
teamwork at The Errigle. That’s good for customer service and for business!”
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