JORISSA NEUTELINGS:
Our mission is to
become the personal bank in
a digital age. What's
really important
is that we make sure that
our digital services
are fully up to par,
but also hyper-personal,
so meant for you. And now for us
video banking is the way to
connect to our customers.
JOERI HARTMANS:
In the beginning, we needed
to do everything manually.
There was a challenge to
make sure that how can we
automize those new
video banking customer
and employee journeys.
So it's really embedded in our
services to our customers.
We implemented Microsoft
Teams in combination
with Azure Communication
Services with having,
as a result, the
fully embedded and
customized ABN AMRO
experience video banking.
That really made us
proud because that was
the goal and we
finally achieved it.
Because of the Web SDK,
it was quite easy for our
development to use toolkits and
some composites to implement
Azure Communication
Services within our bank.
VINCENT BAKKER:
I think
this new way of working
with Teams in our browser,
gives the customer feeling
that is still ABN AMRO.
JOERI HARTMANS:
Really smooth customer journey.
Easy to just start
your meeting and
within just one click you're
in contact with your advisor.
JORISSA NEUTELINGS:
It's fully about
making sure our customer has
a friction-free
and valued journey
every time we connect
to each other.
JOERI HARTMANS:
They can take care of
everything before, during,
and after the video
banking meeting
within same Internet
banking environment.
SPEAKER 1:
I can be really flexible.
I can go to the office,
to the first meeting, go back
home do the second meeting.
When something comes up in
an appointment and I don't
know enough about it,
I can just ask acolleague to
join the same meeting and
then immediately they can give
the right answer
to the customer.
We have every
opportunity to share,
to discuss, to make
personal connection.
Everything we need,
Teams offers.
We give the power to
the customer when they
want their advice.
JORISSA NEUTELINGS:
This company believes in
a digital future
for every customer,
and it's really exciting to
be part of this because we
can create that one journey
fully recognizable,
but also very safe for
all our customers.
Microsoft tools
really support that.
That's the way to
go for the future.