KEN WILLS:
[MUSIC] BPO American is
a full-service contact center.
CHRISTY GOSNELL:
We like to be
able to represent
your company as if
your customer was
calling your business.
90 percent of our company
is remote workers.
KEN WILLS:
The challenge had
to do with having
remote agents work in a
capacity where they're
able to maintain
security and safety of
our data and do that in
such a way that it is
cost-effective and efficient.
When we started
working with IMS,
we were able to solve
that with Windows 365.
Windows 365 allows BPO American
and its agents to utilize
a wide variety of devices.
BRANDON MYERS:
Their metrics
was, "Can I have
a user ready to go in
less than an hour?"
Today that's happening.
Three years ago,
it would take them a week.
Windows 365 gives
a single location
to access all of your data.
I can go to one
spot, one portal,
and access all of that
from a common interface,
which is a Windows 11 interface.
SCOTT WATKINS:
IMS Solutions Group utilized
both Windows 365 and Microsoft
365 Business Premium to
deliver the secure
desktop experience
along with the
information protection,
the compliance features,
the secure email system.
All of the capabilities
of a modern workforce.
It has a predictable cost.
It can be easily managed
with endpoint manager.
It utilizes security from
Azure Active Directory.
CHRISTY GOSNELL:
We're dealing
with HIPAA information.
We're dealing with credit cards,
a lot of personal information.
Since the agents are
logged into the Cloud PC,
anything that they type in
stays inside that environment.
Nothing leaves that environment
because they cannot
take a screenshot.
They cannot copy and paste.
They can't screen record.
It's all safe within
the Cloud PC.
KEN WILLS:
The strength of
security with Windows 365
is very critical
because we have been
tasked with keeping
our customers' data
safe and exceeding
the security protocols
that they've put forward.
The insights are really powerful
because the endpoint manager and
the various reporting
mechanisms that come with
Windows 365 give us a
huge amount of data.
We feel like we're
going to be able to
grow with Windows 365. [MUSIC]