- At DirectLine Group, our purpose is to
give our customers peace of
mind now and in the future.
- As a general insurance
company, we offer a whole range
of product services to
support people's lifestyles.
- The contact center is front
and center to all of that.
- When COVID happened,
we had uplift our entire user base
and move them to home working
and so real significant shift,
real challenge.
- So we decided that we
would leave the office
in 48 hours and all work from home.
You know, we were thinking about, well
how are we actually gonna do this?
- So we've had a good and long partnership
with Microsoft as COVID struck
that required us to accelerate.
Primary bundle is
Surface Go 2 coupled with
a large display.
- Having the Surface Go 2s,
having Microsoft Teams in
particular really helped us
because our operation
is a national operation.
- I love the Surface, it's
small, and it's light.
I can unplug it and take
it into the office with me.
- Now that we are able to get together
really quickly I would say
we're even more productive
from that perspective than we were before.
- The Surface Go 2s have
a low power consumption.
In the event the device is lost or stolen,
we can remote wipe.
- People can work from home.
They can work flexibly and it's opening up
a lot of opportunities for us as a group
to reach a much wider population of people
to come and work with us.
- Feedback has been
really, really positive.
The substantial proportion
of our workforce responded
the Surface Go 2 bundle had improved
both their wellbeing and productivity.
- It's certainly changing the
way in which we intend to work
in a hybrid model in the future.
We don't just wanna replicate what we did
in a pre COVID environment.
We actually wanna change the
way in which we're working,
and so all those Microsoft
tools that we're using
really enables us to do that.