HERTA:
My name is Herta.
SPEAKER 1:
A Surface device.
HERTA:
I lived for 22 years,
and I don't like to
live anywhere else.
SPEAKER 1:
Chris Dury.
CHRIS DURY:
ECH is the largest provider
of integrated retirement
living accommodation
and aging care services
in South Australia.
We are a registered charity
and not for profit organization
helping thousands
of older people
in South Australia every day.
When the pandemic
hit, it was one of
the most challenging
periods we had ever faced.
We had to change
our work practices.
We had to get people
to work from home in
a hybrid manner that we
had never done before.
LEONA MARKHAM:
Our registered nurses would
be doing around
20 visits a week.
SPEAKER 1:
[inaudible].
LEONA MARKHAM:
Without the technology,
we wouldn't be able to function.
CHRIS DURY:
Microsoft teams and
Surface devices have greatly
enhanced our nursing service.
An example of this is
our nurses making a home
visit with a client.
They're able to dial in other
allied health professionals or
even our GPs to help
consult on their
integrated care plan.
LEONA MARKHAM:
When we are administering
certain medications
to our clients,
we need two nurses.
One nurse can be in the office
or in a different site.
They can even be
sitting in their car,
and the other nurse in
the home can call
that nurse and do
a team's call and enable that
check to be done
through the technology.
It also is quite empowering for
our clients where
they can be part
of that consultation process.
CHRIS DURY:
The integration of
technology is important for
ECH because it allows us to
enhance the care and services
we provide so we can
maintain the personal connection
that our clients really value.
Microsoft made this easier
for us by providing
a single ecosystem
for software and
devices where everything
just works seamlessly.
LEONA MARKHAM:
The Surface Pro has
been very beneficial.
It also enables us to send
photos and information
directly to the client's GP.
CHRIS DURY:
In the past,
we had issues with
performance and reliability
of our systems.
Because a lot of our
workforce are out in
the community it's
really important for
our staff to be able to
communicate with one
another and collaborate on
important client issues.
This is enabled by
Microsoft Surface Hubs,
which we have in a lot of
our meeting rooms now,
and all of our meetings
are now enabled with
teams links so that staff
can join from any location.
We've also deployed
140 new Surface pros
and Surface laptop
goes this year,
and Windows Autopilot
means our staff
can set up their device
in about 10 minutes,
which is a really big
time saver for us.
Another factor
that we have to be
really aware of is security,
which is so important in H care.
There's no room for error
when you need to get to
a client on time to prevent
a potentially life
changing event.
We've deployed EMS, including
in tune and endpoint manager,
which lets us control
every device.
With these
technologies in place,
we're a lot less
worried about security.
We're also rolling out
dynamics to our call center,
which will not only
reduce call wait times,
but enable us to deliver
more personalized services to
clients that they really value.
LEONA MARKHAM:
There is such a human
touch to what we do,
and it's a real
privilege to be able to
visit people at home
and care for them.
The technology that we have
available to us makes
that job easier.
CHRIS DURY:
The next steps for us is to
continue to innovate in
new technologies and
new ways to serve our
clients so that we can
enable them to live at home
for as long as possible.
SPEAKER 1:
Microsoft Surface
for Business.
Microsoft.