- The Emirates group is a
multinational corporation.
It's made out of Emirates Airline
as well as its dnata businesses.
Dnata consists out of
ground handling, cargo,
catering and retail, as well
as its travel companies.
We are currently serving
115 countries in the world
with about 75,000 employees.
- Our journey to the cloud
started several years ago
when we moved our cabin
crew to Office 365,
to give them access to
email and other documents
from anywhere in the world
where they were flying to.
- The Microsoft Cloud platform
allows us to use technologies
like Azure, multifactor authentication,
self-service password reset,
literally the whole Microsoft stack,
to allow us to collaborate
data amongst our employees,
share data, and even share
data with third parties,
securely and safety.
- The implementation of
Microsoft 365 helped us
during the COVID.
Once we went into lockdown,
a lot of our people had
to go work from home.
The solution helped them
access to Microsoft 365
from the cloud,
they had access to all their documents
and are able to continue
working without interruption.
- As part of the identity and
access management strategy.
Multifactor authentication via Azure ID
has enabled secure and seamless
access to our applications
from anywhere and any device.
From a self-service password capability,
it has streamlined the user experience,
and because of which we have
seen significant reduction
of almost 80% in our
calls to service desk.
And this has actually
improved the efficiency
and productivity of our employees.
- We've got, you know,
75,000 people worldwide.
So being able to engage with
them and communicate with them
on a regular basis is always a challenge.
But now we have these tools at hand
and we use, you know live events
to engage with over 6,000 people.
We use Teams meetings to
engage with four people.
We use, share, you know, share files
to be able collaborate online.
So it's really raised the
level of communication
and engagement we've got across,
and that's really, really important
as we try and develop as an organization.
- So Microsoft is and was a
longstanding partner of ours.
They supported us in our growth.
They supported us through the pandemic,
where remote were working
and secure remote working
was essential for our business and staff.
We are looking forward to
continue the collaboration
with Microsoft for further growth,
but even more, actually to
serve our customers better.