Here we are at Fortnum & Mason,
311 years old.
Wonderful products and services
that we offer our customers.
But to do all of that we've got
to do it in a very efficient way
in a very productive way.
So, investing in the most up-to-date
relevant retail system in the world
puts us into a really fantastic place
to support the growth for the future.
Whether it's the buyers
and the technical teams
sourcing the products from our vendors
the flow of products through
to our distribution system,
into our stores, out through our online
channel, out to our international customers
Dynamics 365 is the best tool in the
marketplace to support that revolution
that business change, that's happening
here at Fortnum and Mason
By far the biggest benefit for buying is
what we call our product item upload.
Having all the data correct in one place
for every product we have on the system
gives every other department confidence
in the data we're holding
so that they can then give a
better customer experience.
Using the handheld terminals
means that we get accuracy
as well as full traceability,
getting stock up to the shop floor quicker,
easier, and allocating space correctly
it gives the buyers and the merchandisers
visibility on stock that
they've never had before.
It's about overall speed and usability
which improves the
efficiency for the customer
which allows us as a team to focus more
on making their experience memorable.
Being able to see from a till point
what stock's available
gives us the tools to advise the
customer the correct option.
We can see how often a customer shops
with us and what their spend is with us
and that can really inform us as to how
we should be talking to that customer
and making sure that we are
offering them the products
that they want or the
services that they want
and I think that is a benefit
that you can't put a price on.
We've got closer control on costs
we can see all costs earlier on,
rather than having to wait
for everything to be signed off
and catching it later.
We can create and do more reporting
and help the business overall
to achieve all of its goals.
What we see with Dynamics 365 is
that it will connect our business,
it's going to empower our teams
and it's going to enable us
to deliver exceptional customer service.
I feel really excited.
I think this is a really
big step forward for us
and with the growth ambitions that we have
this is definitely what we need to
make sure that we can provide that.