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we are selling a product we are selling
also the excellence in supportive
services customer support and customer
service is a huge priority to the
company we have over 600 million
contacts per year Microsoft's advanced
AI gave us an opportunity to look at
better ways that we could scale the
virtual agent that's guiding them and
answering their questions trying to get
the proper context around what the issue
is if the virtual assistant can't solve
their problem that information is
automatically passed to a live agent so
they can continue the conversation the
artificial intelligence
may be able to boost you can see the
productivity of how agile it's gonna cut
down on call handle times it's gonna cut
down on the actual overall weight for
the customer the dashboard is critical
we're able to understand direct customer
feedback see key metrics around how the
system is performing and whether or not
it's resolving customer problems we were
addressing maybe 15 to 20 percent of
issues we're now expanding that to close
to 70 or 80 percent with artificial
intelligence Microsoft's advanced AI
capabilities is a win for any
organization then the platform that they
are delivering allows you to get the
scale and capabilities that are needed
in order to be implementing in your
business we're looking at what other
areas that we can apply this technology
throughout our ecosystem as part of our
digital transformation
give me a tool that allows me to say yes
definitively and effectively this is
gonna fix your problem bring it on let's
do this right then