HSBC Commercial Bank is the largest
international commercial bank
in the world.
It covers and solves problems
for our customers across investment
banking, markets and trading,
trade and payments and lending.
We operate across 50 markets globally,
bringing financial services
where our customers need them most.
We have massive
global core technology systems
that serve our customers
across multiple markets,
but we also have a need to be able
to modify and adapt those systems
to the needs of local markets.
Technology is helping us to streamline
our customer journeys and transactions
and reduce the amount of time
it takes for them to get on
with the business that they need to do.
HSBC Commercial Banking has been working
with the Microsoft Power Platform
for nearly 18 months.
In that time, Microsoft,
the Power Platform, has allowed us
to innovate and to an order of magnitude
that allows us to reimagine
both our operations, our servicing platform,
but also our product propositions.
We created the credit lending solutions
in Power Apps
to digitalise the lending process
for wholesale business.
We were able to deploy the end
to end solutions in Power Platform
across the eleven markets in 90 days
with around a
50% cost saving, comparing
with a traditional technical stack.
One of the things I'm excited
about with Microsoft
Power Apps is that by using our Citizen
Development Programme,
we take the tooling for innovation
out of the hands of the people
who know the problems best, and that's
creating an opportunity for us to draw
on the minds and the intelligence
and the experience of thousands of people.
Being a low-code platform
Power Platform gives our power users
the ability to be able to create
working prototypes very quickly.
In the Power Platform client.
A client service analyst in Hong Kong
who was trained on the platform,
was able to then release an app
that saved Hong Kong
117,000 hours in a year.
It's such a great example of the power
that can be unlocked by this system and
allows us to create return on investment
that exceeds any of our expectations
going into this. Innovation needs to be
something that becomes part of the culture
and that everybody is a part of.
So we need to be constantly thinking
about innovating in order to be able
to meet the expectations of our customers
as they change
and leading the market
where we deserve to be, number one.
So I really think we're at the
start of an exciting journey.