In scaling
the platform, our internal dev ops team have certainly
grown thanks to the partnership with Microsoft
engineering team based in Seattle.
The platform scaled well
and recently with record order volumes
from online trade,
we've seen our warehouse push through to unparalleled
transactional volumes.
And then the next major investment
loyalty capability,
which we now call 'brilliance'. And we
are on the eve. Would you believe it? We
are on the eve of reaching 400,000
members, and this is just within
12 months of operation.
Loyalty capability that existed
in Dynamics 365 was turned on
and configured to our needs to allow
us to offer our loyal members
the benefits they deserve for coming
on a journey with us. On top of the execution
platform we've now delivered some great insights
through Power BI and our Microsoft
cloud-based data warehouse.
And then the ERP program of work
that we called Obsidian.
Definitely the largest undertaking,
replacing our home-built inventory system
that was 20 years old. You were able
to get it live right in the middle
of the Covid shutdown. We're now six
months on. The platform has been in the
business. It's behaving well. It's strong.
We've rolled out a lot of new initiatives in the
past three months. Daniel, I think the
agility is the biggest call out today.
In the six months since final go-live,
cross-docking, and QA,
the two key pieces that were enabled, both
having significant customer experience benefits.
On security, we leverage Microsoft Enterprise
Security Stack
in opening up business-to-business
with our supplies.
That was a barrier in the pre-Dynamics world.
We're now implementing EDI in
the platform with confidence. Our data
is secure
and access controls are driven by Microsoft's
AI.
Payment methods ship from store,
reserving store, remote customer
payments.
All these CX-focused initiatives
have been delivered
in a short time frame. On a daily
basis, we have agile teams largely
embedded with the Microsoft
Teams technology, and this allows
us to work closely with partners and staff
working remotely in other global
locations. It's been a really
powerful tool to enable these
things to be delivered
at speed and quality. Microsoft
is definitely powering Michael
Hill so that's a great partnership.
Thank you, everyone at Microsoft.