It's been a really
demanding and dynamic time
during the pandemic with a lot of change.
At Nationwide,
we are the leading
building society in the world
looking after 16 million members.
But at a time when meeting face to face
is more challenging,
the support
we can offer our members
online becomes even more important.
As a One Microsoft customer already
benefiting from Microsoft
Dynamics 365 Sales,
as well as our use of Microsoft Teams,
we wanted a solution
that could build on those tools
and enhance what we knew and trusted.
One of the first goals
was to improve
the digital experience for members.
A core part of that being our website.
We set out to increase user engagement
with the site,
make it easier to use, and ensure
it is accessible for everyone.
For our digital services,
we needed a technology solution
that would offer the resilience, speed,
and ability to update and build
new capabilities.
We chose Microsoft Azure.
And before we went live
we had a team of Chaos
Engineers purposely
trying to break the platform.
This gave us the opportunity
to test the technology
and our engineers’ response.
To our delight,
the site remained stable
and it was really reassuring to know
we've got a secure and
resilient platform.
The great thing about this cutting edge
digital platform is
we can now continually evolve
and improve on it in many ways.
And this is exciting for our fantastic
team of Cloud Engineers
who have chosen Nationwide
to develop
and grow their technology careers.
We’re now delivering a better experience
for all our members.
We've reduced the number of pages by 75%.
We've increased traffic
from natural search,
increased product conversion,
reduced digital fallout,
and significantly increased
overall satisfaction.
This is the first step
on an exciting journey,
one which will allow us to fully utilise
the power of Microsoft Azure.
And for our members,
we can better join up
those digital and real world connections
to create a seamless experience.