My name is Chris John
and I'm
the executive chef here at Nisbets.
Here at Nisbets, the UK's top supplier
of catering equipment
for restaurants, hotels, bars and more,
we use Microsoft.
For 40 years,
Nisbets has established
a reputation for industry excellence.
And we've grown to 2000 colleagues
reaching over half a million customers
in over 100 countries worldwide.
To maintain our position,
we have to be innovative.
That's why we need cutting edge technology
underpinning our work
practices, our systems and our operations.
What Microsoft 365 provides
for the modern workplace can't be matched.
Through the evolution and the investments
that we've made over the past few years
we've been able
to modernise our infrastructure
and change the way that we collaborate
as a business together.
We came from telephone bridges
of dialing in
for colleagues around the world
with very limited numbers
that were able to join those meetings.
We transformed that experience into one
that was very video focused.
We interacted a lot more than we ever had
done in the past.
We replaced our old on-premise
phone system with Microsoft 365
and installed a modern cloud
based telephony solution.
Aside from the security that being cloud
based brings, deploying Office 365
lets us share mailboxes, calendars,
contacts and edit documents in real time.
<Hi Chef, How you doing?>
<Thanks for joining the call today.>
So what we can do from here
is we can do training sessions.
I can record stuff
so say there's a new item being launched
or there's a new product on the market.
We can
then focus on those bits of equipment.
I can do a live stream whereby I can link
in, join that Teams call,
or we can record it
and put it onto our social media platforms
where people can review it later.
Making ourselves easy to do business
with through any channel, be it
our market leading websites
or via the phone or our catalogues.
We reduced our average speed of answer
from 62 seconds in 2021
to just 16 seconds
in 2022.
We answered 86% of all calls
in under 20 seconds
and less than 2% of our calls are abandoned.
Our future vision for the digital desktop
will all feed into a single platform
where we can access
day and night around the world.
Microsoft provides
Nisbets the tools of the modern workplace.
And as we expand further
into the Microsoft stack with Azure
we will build on our partnership
and the success of Nisbets in turn,
helping our many thousands of customers
in hospitality worldwide.