Reed is a recruitment business.
We’re the largest family owned recruitment
business in the world, and we specialise
across 20 sectors of recruitment.
Everything that we look to do is improving
people's lives through work.
We were very desk based and very desk
tied. It made us understand
that we needed to innovate,
we needed to change our platform.
We've invested in the Microsoft 365 suite and also in the Surface devices,
and really transformed the way that our
co-members work.
Through the journey
with Surface, we have taken huge steps
in modernising the technology.
We're in a kind of  ‘always-on’ work
any time, anywhere, environment now.
And the kind of final part of that journey
was cutting the cord with Teams Phone,
removing those physical desk
phones, and really freeing people up to work
from wherever they want when it suits them.
We can call from anywhere,
receive calls from anywhere.
It makes logging in and out of call queues
much, much easier than it was previously.
And then we're able to diversify
out into call centres
like we weren't able to before.
Team Phone - it’s been a real joy. Being able
to get hold of candidates quickly
and being able to have a virtual call
with them
has sort of alleviated that problem
we had of people make an appointment
having to come into the office.
So the areas were seeing the most gains
really around productivity
certainly within the co-members.
Key areas that we've seen Surface
really improve the experience
of co-members is
the kind of new starter
onboarding experience.
We've reduced that from one hour down
to less than 15 minutes.
We've also seen a 50% reduction
in service desk tickets per head.
We're actually 50% more productive
now than we were in 2019.
When you think about the place at work
and how it's not just an office,
it's that device in front of you.
It's that window into the business.
Planners, OneNote, Recording - all of those
things have just changed our lives.
Not only are they powerful devices
that really just give us the
whole desktop at our fingertips,
but they’ve modernised
the way we approach the world of work.
Our co-members are happier
now than they've ever been, and the morale
has never been higher in the business.
And that's really important
because we want to attract the best talent
and also retain the best talent.
So this is very much
the start of our digital transformation.
We see opportunities
certainly across business apps
and Power Platform
working alongside Microsoft
as absolutely a key partner.
So I look forward to working with Microsoft and innovating more in the future.