- Our industry moves at a fast pace.
It means we must have the
systems and processes in place
that can handle that demand,
because as the UK's largest
provider of tools and specialist
equipment and services,
our fast, unmatched,
four-hour delivery service is
what our customers expect and rely on.
- For a long time, the foundational system
for our business has been
Microsoft Dynamics AX.
Well like all businesses,
there was a need to modernise
and digitally transform.
We were looking for a solution
that above all was stable
and would provide us
with enhanced security
and a single system for
operations and reporting.
We were also looking for
faster, real time data
to optimise equipment and people resource,
and a reduction in overall ERP support.
For us that system was
Microsoft Dynamics 365
Finance and Operations.
- Our team support the
higher end services needs
of more than 46,000 businesses,
more than 300,000 higher assets
via our 200 locations
across the UK and Ireland.
It's large.
It's a complex operation with
lots of interdependencies.
So what amounts to a huge task
and in the middle of a pandemic,
you can imagine how that felt risky to me.
- From a people perspective, the delivery
of effective change
management was a key part
of the project's success.
- As a user of the system,
I was really happy to
see the transition go so smoothly.
Being able to process orders
and everything else we do here
with the knowledge that they are accurate.
- The fact that our two
and a half thousand users
picked up it with minimal issues,
and the fact our customers
were not impacted,
can only be described as a huge success.
We're now looking forward
to seeing the benefits
in many areas kick in.
From increases in secondary
revenue to improvements
in real time order creation
and high control of productivity.
- Our foundation for the future is now set
with Microsoft technology,
being a big part
of that effort to be more
sustainable, more efficient
and to offer an excellent
customer experience
for all our customers.