- Using Microsoft Power Apps,
we have got one technology end to end
where we have been
managing all the solutions.
- We are so excited to be
a partner with Microsoft.
We offer health-related
benefits and services,
and expatriate insurance to
people all over the world.
- As we want to be a FinTech company.
Technology is the crux
of what we are doing.
- Customers are expecting efficiency
in terms of their interface with us.
- We want the technology to work for us
and for the customer
to ease those step-by-step
processes when you go
from getting a quote to getting a policy.
- The challenge was having a
solution which is low code,
which can be maintained easily
and that sits nicely with
our back end system as well.
- Power Apps has driven our
online quoting capability.
It's really made a significant impact
on the efficiency of the
sales team in particular.
- Everything is in real time.
As soon as the data is entered
by the customer, fetch request is raised
and the prices are generated on a fly
and it is tightly knit
with Dynamics 365 Sales.
- Through the customer
doing that initial quoting.
and speak to them,
they have a lot more
information about them to hunt.
So it's a much more
productive conversation.
- The sales team have
got more time in hand
to deal with the customer
for relationship building
and not create quotes manually.
- We've done initial analysis
of what was the impact before
after we released Power Portals.
And what we found is we're
able to convert 50% more
of those quotes than we
previously have been able to.
- Because of the service
that we've been able to give.
We've built up a lot of trust.
So it's really using technology
to bring all these health-related services
and insurance products and
also our personal ethos
and values to our customers.
(gentle upbeat music)