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Improve field service with connected devices

Deliver intelligent, connected field service by moving from a costly break–fix model to proactive, predictive maintenance. Connect your devices to Internet of Things (IoT) data to enable remote monitoring, reduce customer downtime, and uncover industrial maintenance insights for new products and services.

How it works

Gain visibility into products and services

Improve decision-making and preventative maintenance with insights gleaned from use and repair data—illuminating product weaknesses, usage issues, or knowledge gaps. Get a complete picture of parts availability, even across borders.

Reduce downtime and maintenance costs

Collect product and device data to predict problems and breakdowns with proactive service. View product-usage issues and repair histories from a central portal, enabling you to quickly diagnose problems and access repair guides or provide remote assistance.

Learn how MacDonald-Miller is using connected field service solutions

Connected field service solutions

IoT remote monitoring IoT-enabled predictive maintenance Dynamics 365 for Field Service Hitachi Solutions for field service Ebecs solution