Create happier employees, gain happier customers

Cultivate employee satisfaction

Give your telecommunications employees a 360-degree view of the customer with real-time operational data to help them make proactive decisions and deliver consistent, customer experiences. Enable collaboration and ingenuity to flow securely across multiple roles and teams, including employees, suppliers, and partners.

Increase customer loyalty and reduce churn

Use predictive analytics to connect your customers with the most pertinent personalized communication products and 5G services. Augment customer service with AI and chatbots for better call center productivity.

Enabling personalized telecommunications experiences

Transforming collaboration by bringing telecom employees together across the globe

Telstra helps employees collaborate, brainstorm new product and service ideas, and resolve customer issues.

Modernizing the workplace to deliver unforgettable customer experiences

Rogers Communications is creating a mobile, empowered, and more secure workforce that’s better focused on its customers.

Humanizing service innovation for millions of customers across six countries

Telefónica’s bot-based digital assistant helps manage a huge customer base spanning multiple languages to improve call center productivity and transform customer engagement.

Deliver personalized communication experiences

Microsoft 365 Enterprise Dynamics 365 for Customer Service Dynamics 365 Customer Insights Azure AI Wysdom.AI