Frequently asked questions

Learn more about our nonprofit product grants and discounts



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Microsoft provides grants and discounts for eligible nonprofit organizations, including cloud services like Office 365, Azure and Dynamics 365, Surface hardware, and on-premises software. Local Microsoft offices also regularly hold training events to help nonprofits better use technology and learn how technology can deepen the impact of their organizations. Please note that not every program may be available in every country.

First, review our eligibility guidelines and then get started by applying for a product grant or discount.

TechSoup and its international network of 65 other partner organizations help Microsoft in facilitating software grants for nonprofits, charities, and NGOs in 236 countries and territories. This includes quickly and reliably verifying an organization's nonprofit status. Serving as a dynamic bridge between civil society and corporate donor partners like Microsoft, TechSoup provides transformative technology products, knowledge, and services that enable people to work together toward a more equitable world. Learn more about TechSoup.

Microsoft encourages you to work with a partner in your country whose mission is to serve other nonprofits in building organization and technology capacity, such as nonprofit partners TechSoup and Tech Impact.

Microsoft has partnered with TechSoup to create the Digital Skills Center for Nonprofits, which is a collection of training courses designed to help nonprofits make the most out of the Microsoft software they own. Local Microsoft offices regularly hold training events to help nonprofits better use technology and discuss how technology can help improve their organizations.

Currently, we do not have a hardware grant program. However, the resources below offer additional information as to how Microsoft and our partners provide low-cost computers and hardware to eligible nonprofits.

Microsoft provides nonprofit grants and discounts in over 200 countries worldwide. Product availability for nonprofits aligns with Microsoft commercial product availability with the exception of new Surface hardware offers which are only available in Australia, Belgium, Canada, France, Germany, Japan, Netherlands, Sweden, Switzerland, United Kingdom, and the United States. Refurbished Surface devices are only available in the United States and Canada. Our goal is to deliver purchasing experiences that offer customers the flexibility to access nonprofits offers whether they choose to buy on their own, through Microsoft, or through our certified partners—flexible options include Enterprise Agreement, Cloud Solution Providers, and Open Charity Licensing. To learn more about the specific products, services, and purchasing options available in your country, complete the verification process via our nonprofit portal.

Microsoft realizes that predictable pricing is critical to strategic IT planning. To provide nonprofits transparency and help with IT planning, our approach is to provide up to a 75% discount on core SKUs for cloud and on-premises products, and up to a 60% discount on premium SKUs. Exact pricing may vary by purchase channel due to value added partner services and additional support levels offered to nonprofits.

If purchasing through a Microsoft Partner, you will be offered value added services, which can include consulting services, deployment and migration services, management services, and providing training and support for your staff. Visit the Find a Partner page to learn more.

Program eligibility


Nonprofit and nongovernmental organizations must:

  • Hold recognized, legal charitable status as defined in their countries;
  • Operate on a not-for-profit basis;
  • Have a mission to benefit the broader community;
  • Attest to Microsoft's anti-discrimination policy;
  • Only assign licenses to eligible staff;
  • Only use the licenses for their organization and not license partner, affiliate, or sister organizations.


Please visit the eligibility page for more details.

Nonprofit grants are permitted only for paid nonprofit employees, and unpaid executive staff who act as leadership for the nonprofit. Nonprofit discounts are permitted for all nonprofit staff and volunteers. Nonprofit beneficiaries, members and donors are NOT eligible for nonprofit licenses and subscriptions. Please visit the eligibility page for more details.

If your nonprofit has volunteers that you would like to invite to collaborate with your staff and employees as external guests, you can invite these external users to sign into your site and resources using a personal Microsoft account.


Alternatively, discounted offers are available if you want to provide full Office 365 capabilities, including an organization email address, to your volunteers.

Microsoft has partnered with TechSoup to validate nonprofit organizations. As part of the process, TechSoup reviews your organization's mission and activities. TechSoup uses publicly available and locally relevant information as well as information you will provide during registration and compares it with the eligibility criteria for Microsoft's offerings to nonprofits.

We strive to make eligibility determinations as quickly as possible, and the process can take up to 20 business days. This timeframe can vary depending on nonprofit responsiveness to requests for additional documentation and country requirements.

Once a nonprofit organization is validated as eligible, this status will be in effect for a two-year period. At the end of this period, your organization must be revalidated to retain eligibility.

Please review the eligibility guidelines for your country. If you still have questions, you can contact us. Please select issue category "eligibility" and issue subcategory "why nonprofit was denied eligibility" in the form.

Microsoft values and respects individual and cultural differences and is committed to providing an inclusive environment that is welcoming and free from discrimination.


Therefore, organizations are not eligible to participate in the Microsoft nonprofit program if they have a policy or mission of discrimination in hiring, compensation, promotion, termination, retirement, training, programs, and/or services based on race, color, sex, national origin, religion, age, disability, gender identity or expression, marital status, pregnancy, sexual orientation, political affiliation, union membership, or veteran status. The only exception to this policy is for religious organizations that are exempt from laws that prohibit such discrimination.

Microsoft expects organizations to honestly and accurately certify the anti-discrimination statement during the eligibility validation process. Microsoft does not require nor collect evidence of compliance with the anti-discrimination policy, nor does Microsoft make legal judgments of the accuracy of the certification or applicability of anti-discrimination law to your organization's practices. As always, however, Microsoft reserves the right to grant or deny an organization's application or participation at any time, for any reason.

The laws or exemptions that apply to your organization depend on your organization and its practices. Some commonly considered issues include hiring based on religious affiliation or beliefs (under Title VII to the Civil Rights Act of 1964) and the U.S. Supreme Court decision regarding same sex marriage (Obergefell v. Hodges.) If you are uncertain about how federal anti-discrimination laws may or may not apply to your organization, we suggest contacting an attorney to request a legal opinion.

Cloud products and services

Cloud services


Nonprofit organizations that have been validated as eligible can go to the Nonprofit Portal for instructions on how to purchase the nonprofit offers and assign users in the Office 365 admin center.

Nonprofit customers should use the standard support channel for Office 365. Details on Office 365 support options are available on the Office 365 support page.

Yammer is included in the Nonprofit E1, E3, and E5 offers, and in the Nonprofit Business Essentials and Business Premium offers. All of the features and software services included in the Enterprise and Business offers are also in the Nonprofit offers, with the exception of dual access rights.

Yes. A nonprofit that has become eligible for Office 365 Nonprofit offers can purchase both commercial and nonprofit offers going forward.

Microsoft recognizes that larger nonprofits (>250 users) may have different licensing needs. These enterprise-sized organizations can get Office 365 E1 through an Enterprise Agreement via their account team or partner.


Nonprofit customers currently using granted Office 365 E1 licenses can continue to do so. Those with under 85% active usage on these licenses will be asked to reduce their licenses.

To maximize the number of nonprofit organizations we can serve through our grants, Microsoft Philanthropies requires nonprofits to manage within 85% active usage of all granted Assigned Licenses. We actively review utilization of granted software and nonprofits that fail to manage within this 85% utilization requirement run the risk of disqualifying for any future grants from Microsoft.

The Office 365 Nonprofit E1 grant offer does have a cap on the number of users you can assign. To assign additional licenses beyond the cap, you need to delete inactive users or contact Support to request additional licenses for your eligible employees and FTE staff.


To maximize the number of nonprofit organizations we can help through our grants, we actively review utilization of granted software and ask that all nonprofits manage to within 85% active usage of granted E1 Assigned Licenses.

You can see how people in your nonprofit are using Microsoft 365 services and identify who may not need a Microsoft 365 license at all. To generate activity reports in the admin center, follow these step-by-step instructions. You can export the report data to enable you to do simple sorting and filtering of all users for further analysis.

Microsoft Philanthropies defines active usage as a user using at least one Microsoft 365 cloud service within the past 90 days. These cloud services include Exchange Online, Yammer, Microsoft Teams, and Microsoft 365 Apps. (Note that usage of perpetual licensed Office apps, such as Office Standard or Office Professional, does not factor into active usage metrics.)

When you buy a subscription, you specify the number of licenses that you need, based on how many people you have in your nonprofit. This is the Total Licenses in your subscription management section of the admin center. After you buy a subscription, you create accounts for people in your nonprofit, and then assign a license to each person. Once a license is assigned to a user, this is the Assigned Licenses noted in the admin center, and all activity reports are calculated against these Assigned Licenses. Find more information about buying or removing licenses on in this page. See an example of how Assigned Licenses are calculated here

Microsoft 365 Business Premium


Microsoft 365 Business Premium is an integrated solution that brings together the best-in-class productivity of Office 365 with simple device management and security to connect people and information in an intelligent new way. Eligible nonprofits can obtain a Microsoft 365 Business Premium grant for up to 10 seats, and then pay just $5 per additional user per month. 

Microsoft 365 Business Premium was purpose-built for small and medium-sized organizations under 300 users who need a solution that provides their employees with the best-in-class productivity, collaboration, device management, and security solutions to safeguard organization data and assets across devices.

You can receive a nonprofit grant for up to 50 Windows 10 Pro licenses by registering your organization through TechSoup, please note that TechSoup charges a nominal admin fee to cover costs to operate and maintain their grant program. This nominal fee directly supports TechSoup's free informational and training content and resources available to nonprofits. You may also obtain discounted Windows 10 Pro licenses through a Microsoft partner.


To determine if you need Windows Upgrade or Windows Get Genuine licenses refer to the Qualifying Operating System guidelines.

Partner-assisted deployment is the recommended way to deploy Microsoft 365 Business Premium. Contact your Microsoft partner and ask them if they are offering Microsoft 365 Business Premium. Your partner is well-equipped to help you understand your options and make the best recommendations for deploying Microsoft 365 Business Premium in your organization. If you do not have a Microsoft partner, you can find one on our Nonprofits partner page.

Customers may acquire Microsoft 365 Business Premium with the help of a partner. A Microsoft partner can help modify the licenses to add the free offer into your assets.

Dynamics 365


Microsoft Dynamics 365 is the next generation of intelligent business applications in the cloud. Microsoft Dynamics 365 unifies CRM and ERP capabilities by delivering new purpose-built applications to help manage organizational functions, including Sales, Customer Service, Field Service, Operations, Project Service Automation, Financials, and Marketing through Adobe Marketing Cloud (sold separately).

Microsoft Dynamics 365 Sales Enterprise enables full relationship management for all your constituents, from donors and government agencies, to volunteers and beneficiaries. Eligible nonprofits can get Dynamics 365 Sales Enterprise free for up to 5 seats and discounted pricing of $23.80 per user/month for additional users, which is 75% off the commercial price.

Sales Professional provides core relationship management that is used by organizations without complex processes. For more detailed information, view our plan comparison chart. With a more basic set of capabilities, it has a lower price point of $16.25 per user per month, which is 75% off the commercial price.

You can choose from a selection of discounted Dynamics 365 applications, depending on the needs of your nonprofit. Visit the Dynamics 365 & Power Platform page to learn more.

No. But you can evaluate support options on our Dynamics 365 support page.

Dynamics 365 is the cloud service path for Dynamics CRM and Dynamics ERP customers.


Please visit the Dynamics 365 Migration Program page to learn more about the where you can request to be connected with a Microsoft Advisor who will help you understand your migration journey options. This includes a no-charge technical and financial assessment to help you plan for your migration.

Customers may add the granted seats to your contract and environment; please work with your Microsoft partner or account team. Customers may not reduce their Dynamics 365 Sales Enterprise license commitments to leverage the granted seats.

The Dynamics 365 Sales Enterprise grant must be accessed through a Microsoft Dynamics 365 Partner or your Microsoft account team. Connect now with your current Microsoft Partner, or complete this form to connect with a Dynamics 365 partner who can help you take advantage of this offer.

Dynamics 365 Sales Enterprise offers the richest capability set and is the base license required for the Fundraising and Engagement solution (available on AppSource at no additional cost). We believe this purpose-built solution will help nonprofits of all sizes transform the processes of bringing donations in and tracking them all the way through to mission impact.

The Dynamics 365 Sales Enterprise grant is available through the Cloud Solution Provider (CSP) and Volume Licensing channels to encourage nonprofits to work with one of our Microsoft Partners to support your implementation success.

No. At this time, the 5 granted seats applies only to Dynamics 365 Sales Enterprise.

Fundraising and Engagement for Dynamics 365 Sales Enterprise is a purpose-built donor management and fundraising solution built on the Common Data Model (CDM) for Nonprofits. This solution runs on Dynamics 365 Sales and is backed by the full Microsoft stack, leveraging the best-in-class cloud infrastructure through Azure, business intelligence and reporting capabilities, as well as other nonprofit-specific applications.

Fundraising and Engagement works in conjunction with a Dynamics 365 Sales Enterprise Full User license. There is no additional fee for the Fundraising and Engagement solution, but you must have a Dynamics 365 Sales Enterprise license to get started.

Fundraising and Engagement is available for free (with a valid license of Dynamics 365 Sales Enterprise) on AppSource.

Yes. You need to have either a LinkedIn Sales Navigator Team or Enterprise license in order to leverage it within Fundraising and Engagement.

Yes. You can learn more about LinkedIn for Nonprofits by visiting the LinkedIn website. To understand eligibility requirements and discounts, please visit the LinkedIn FAQ page or you can contact the LinkedIn team for more details.

Complete technical documentation for Fundraising and Engagement can be found on AppSource.

While your Microsoft Support contract covers the core Dynamics 365 service, specific support questions for Fundraising and Engagement should be directed to your Microsoft Partner.

Visit the Dynamics 365 page or the Find a Partner page to find a Dynamics 365 partner in your area.

Power Platform


Microsoft Power Platform is an intuitive, extensible platform of low-code tools that empowers all users to collaborate and build transformational solutions. It includes Power BI, Power Apps, Power Virtual Agent, and Power Automate.

Eligible nonprofits can get Power Apps free for up to 10 seats (the “Per App” plan) and discounted pricing of $2.50 per user/month for additional users, which is 75% off the commercial price.

See a Power Apps plan comparison chart for more details. Power Apps per User is $10 per user per month for eligible nonprofits, which is 75% off the commercial price.

No. At this time, the 10 granted seats apply only to Power Apps per App.

Yes, the 10 granted seats of Power Apps per App can be accessed through the Direct Portal, Cloud Solution Providers (CSP), and Volume Licensing channels.

No. At this time, the 10 granted seats apply only to Power Apps per App.

Customers may add the granted seats to your contract and environment; please work with your Microsoft partner or account team. Customers may not reduce their Power Apps license commitments to leverage the grant.

To get started on your own, visit the Dynamics 365 and Power Platform web page. Alternatively, connect with your Microsoft account team or current Microsoft Partner, or complete this form to connect with a Dynamics 365 partner who can help you take advantage of this offer.

Nonprofit offers, discounts, and grants

$3,500* Azure Offer


Nonprofits can use the Azure credits to purchase all Azure workloads created by Microsoft (excluding Azure Active Directory, which is licensed under Enterprise Mobility and Security). You can view the whole list of services on the Azure services page.

Yes. However, there may be a select few regions that are unavailable for this offer. For more details on locations within each region, please visit the Azure regions page.

Your subscription will convert to a "Pay-As-You-Go" offer, meaning you pay for what you use. See more details on the Azure Pay-As-You-Go page.

Yes. As long as your nonprofit remains eligible, you can reapply each year.

30 days from your expiration date, you will receive an email with renewal instructions. Note: If you exceed the $3,500* cap, after your complete the renewal you will need to put in a support case to move your subscription back to the sponsorship. Otherwise you will continue to be billed.

No. The credit can only be used towards Azure services published by Microsoft.

No. You can use the $3,500 (USD)* at your discretion over 12 months.

  1. If you have an Azure subscription and have set up your nonprofit account, you can submit a case within the Nonprofit Portal once you login. If you have not yet created an account, you can go to the Nonprofit Portal to get started.
  2. If you can’t access the Azure portal, submit a case on the Microsoft Azure support page.

If your question is related to eligibility, please contact us.

No, but you can reapply for the offer the following year.


No. It is an Azure credit, not a monetary grant.

"Developer" Azure support is included. For substantial or significant mission critical workloads, it is recommended that organizations purchase a more advanced support plan.

We need a credit card on file in case you go over $3,500 (USD)*. The card will not be charged if you stay under $3,500 (USD)*.

Go to the Azure Sponsorships page and select "Check Your Balance."

No. ExpressRoute is not an Azure workload but a means to connect into Azure. You will need to work directly with one of our ExpressRoute partners.

No, reservation discounts do not apply to Azure Nonprofit subscriptions.

Azure Active Directory Premium (AADP) is separate from Azure and as such you cannot utilize the Azure grant to purchase AADP licenses.


Azure Active Directory comes in four editions: Free, Basic, Premium P1 and Premium P2. More information on license versions and pricing can be found in the nonprofit portal.


Learn more about Enterprise Mobility + Security editions

  • Credit card – Yes. You can merge the subscriptions through a support case. Contact Azure billing support once both subscriptions are in place.
  • Enterprise Agreement (EA), Server and Cloud Enrollment (SCE), Cloud Solution Provider (CSP), Open Volume License Program, EAP/ECI – No. You cannot merge the subscriptions.

However, while you will not be able to apply the funds to an existing subscription of this type, you can connect services deployed in your existing subscriptions to those deployed to your new subscription. This connection can either be made over public endpoints, or for services inside a virtual network via a private VPN connection.


See instructions and considerations here: Configure a VNet-to-VNet connection by using Azure Resource Manager and PowerShell.

Yes. If you have an existing work or organizational account, please use it to sign up for the offer (can be the same one you use for Office 365). See instructions below:

  1. Important: Create a Microsoft account or select an organizational account that will be used for your subscription. We recommend using an account that multiple people can access to (i.e
  2. If using an existing organizational account, ensure it has been registered with Microsoft, or register it with Microsoft on our
    account page
    • You cannot use an account already being used on a separate licensing agreement (EA, CSP, etc.).
  3. Follow the instructions on the Nonprofit Portal.

*Credits are equivalent to $3,500 (USD) in your local currency.

Ads for Social Impact


We offer a 50 percent discount on owned and operated search advertising up to a maximum of $5,000 (USD)* monthly spend for nonprofit customers who hold an active Microsoft Enterprise Agreement. To get started, contact your Microsoft account team or submit an application.

The Ads for Social Impact discount applies to owned and operated properties on the Microsoft Advertising platform. The discount does not include the cost of advertising on its search partner network. You may select to extend your reach beyond owned and operated properties; however, these costs will not be discounted.

*Credits are equivalent to $3,500 (USD) in your local currency.



Microsoft provides software grants primarily through our partner, TechSoup. Visit our eligibility page to view eligibility guidelines and then apply to get started with your grant.

Organizations that do not meet the eligibility requirements are encouraged to explore our many software licensing options.

You can receive perpetual on-premises software license grants for up to 25 products through our software grant partner within a two-year period.


License limits do apply. Please check with our software grant partner, TechSoup or their local partner, for additional details in your country. Note: These limits do not apply to cloud subscriptions.

TechSoup charges a nominal admin fee to cover costs to operate and maintain the grant program. This nominal fee directly supports TechSoup's free informational and training content and resources available to nonprofits.

Yes. Microsoft provides software grants through TechSoup to nonprofit organizations in 236 regions and territories. Visit the eligibility page to determine which programs are available for your organization.

Microsoft offers eligible nonprofits Windows operating systems as upgrade versions. For existing computers in your organization that may have mis-licensed or mis-versioned operating systems, we offer a one-time grant of Windows Get Genuine offering to bring your inventory into compliance and allow future upgrades. For more details on obtaining low-cost operating systems through a Microsoft Authorized Refurbisher, submit an email to

Volume software discounts


First, review our eligibility guidelines and then get started by applying for a product grant or discount. When your nonprofit organization is validated as eligible, sign in to the Nonprofit Portal, view your available offerings, and click on the icon for volume software discounts to send a Microsoft certificate of eligibility to a reseller. This will provide the reseller information needed to offer nonprofit pricing.

With the new volume software discounts process, resellers no longer manage the eligibility review process. The process is now managed for Microsoft by TechSoup. Nonprofit organizations should visit the eligibility page to review our guidelines and apply for validation. Once validation is confirmed, sign in to the Nonprofits portal to send a Microsoft certificate of eligibility to a reseller. This will provide the reseller information needed to offer nonprofit pricing.

Visit the eligibility page to see if your country is currently supported by the volume software discounts program. We continue to expand our program to include additional countries.

If a reseller has the current Arvato eligibility verification approval on file, that reseller can keep using that Arvato email to sell to that same nonprofit. When the original verification expires, the nonprofit will need to go through the process to issue a new eligibility verification approval email. Should the nonprofit choose to work with a different reseller, the nonprofit will need to provide a new eligibility verification approval email to that reseller so an order can be submitted on the nonprofit’s behalf.

If an organization loses its status as an eligible nonprofit organization after licensing products, it may continue to use the products for which it is licensed, but it may not submit a new order for licenses at the pricing levels Microsoft offers to nonprofit organizations. The organization may renew expiring Software Assurance for licenses purchased while it qualified as a nonprofit organization by submitting orders for Software Assurance under any other Microsoft Volume Licensing programs for which the organization qualifies as of the order date.

No. However, if a Microsoft compliance audit is performed on a reseller for sales to a nonprofit agreement, and if there is no proof that the nonprofit was eligible to receive the discounted pricing, then the reseller's ability to sell future Microsoft products could be negatively impacted, and there may be negative effects on the end customer. It benefits both the reseller and the nonprofit to have proof of eligibility before doing any business together.

No. Resellers will still submit orders/sales in the same way as done today.

Cash grants


Typically, our grants to nonprofits are in the form of software, cloud services and subscriptions. Eligible nonprofits can access our donations and discount offers that are available globally via the nonprofit portal. Please note that we do not accept unsolicited requests for cash or in-kind grants (including devices and hardware) which are invitation only.

If you did not find the information you were looking for, please contact us.

Microsoft Digital Skills Center


The Microsoft Digital Skills Center for Nonprofits is a collaboration between TechSoup and Microsoft that combines product training content from Microsoft with TechSoup’s deep understanding of how nonprofits use technology. The inaugural offering includes courses focused on Word, Excel, PowerPoint, and Teams. Future courses will cover solutions like Power BI, Power Apps, Project, and many others.


The Microsoft Digital Skills Center focuses on “microlearning,” delivering specific bit-size portions that are easy to absorb and use. These courses can double as on-the-job support materials and all are available on demand, at a pace that fits each user’s needs.


Completion of each learning path is formally recognized through a certificate, co-branded by Microsoft and TechSoup.

Many of our course offerings are free to learners from nonprofits. Most introductory (100-level) courses are free, but higher level (200 & 300 level) courses will have administrative fees associated to help TechSoup support the ongoing creation, management, and delivery of the content.

This training is available to all staff members and volunteers supporting nonprofits, charities, and NGOs around the world.

At the time of launch all courses will be available in English and accessible from anywhere in the world. More in-language content will be available in 2020.

Microsoft has partnered with TechSoup to create the Digital Skills Center for Nonprofits, which is a collection of training courses designed to help nonprofits make the most out of the Microsoft software they own. Local Microsoft offices regularly hold training events to help nonprofits better use technology and discuss how technology can help improve their organizations.


Find more digital skills resources on our Trainings, courses & resources page.

Questions about nonprofit offers?

Microsoft representatives can help you find the right products for your organization and address inquiries related to eligibility and technical support.

Contact us