Create happier employees, gain happier customers

Cultivate employee satisfaction

Give your telecommunications employees a 360-degree view of the customer with real-time operational data to help them make proactive decisions and deliver consistent customer experiences. Enable collaboration and ingenuity to flow securely across multiple roles and teams, including employees, suppliers and partners. 

Increase customer loyalty and reduce churn

Use predictive analytics to connect your customers with the most pertinent personalised communication products and 5G services. Augment customer service with AI and chatbots for better call centre productivity.


Enabling personalised telecommunications experiences

Transforming collaboration by bringing telecom employees together across the globe

Telstra helps employees collaborate, brainstorm new product and service ideas and resolve customer issues.

Modernising the workplace to deliver unforgettable customer experiences

Rogers Communications is creating a mobile, empowered and more secure workforce that’s better focused on its customers.

Humanising service innovation for millions of customers across six countries

Telefónica’s bot-based digital assistant helps manage a huge customer base spanning multiple languages to improve call centre productivity and transform customer engagement.

Deliver personalised communication experiences

Microsoft 365 Enterprise Dynamics 365 for Customer Service Dynamics 365 Customer Insights Azure AI Wysdom.AI