Citizen Services solution
This solution gives citizens on-demand, omni-channel access to public information while equipping government employees with more efficient tools, advanced analytics and insights to improve citizen services.Get the Citizen Services digital transformation e-book
Increase citizen participation
Enable citizens to engage government on their own terms, time, and devices for city services such as 311 and government assistance.
Build and develop trust in government
Empower your civil servants to address citizen needs effectively, efficiently, and transparently.
Facilitate smart use of public funding
Leverage the power, capacity, and security of the Microsoft cloud and devices. Integrate with existing IT investments while establishing a foundation for your evolving government service delivery.
How it works
The Citizen Services solution gives citizens better ways to interact with governments and improve how services are delivered. Mobile apps with built-in location services make it easy for citizens to report problems and for the appropriate department to receive them. This ensures that the right technician is dispatched right away and equipped with all the information necessary for addressing the issue. Citizens can track the status of their incident, while governments leverage the power of the Microsoft cloud and analytics to conduct service analysis and receive automatic alerts.
AvePoint Citizen Services
Modernise incident and case management to better serve the constituents you support.Get started with a trial
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