Taxpayer Experience solutions allow you to offer improved federal or state tax customer service to citizens, including personalised interactions, better response times to inquiries, and increased transparency. Plus, these solutions help make it easier for citizens to connect with your tax agency.Download the e-book
Improved taxpayer services
Simplify and diversify how citizens are able to comply and pay taxes through new interaction points and online taxpayer services, while expediting processing for refunds through automation.
Increased employee productivity
Provide employees with the power of advanced analytics for pro-active messaging to citizens, while enhancing agency collaboration with data exchange platforms.
Use automated, integrated systems and online collaboration tools to streamline operations, reduce costs, and cut response times to inquiries and requests.
Share public, open data and tax strategy through smart portals and mobile applications while enabling taxpayers to easily view and track the progress of interactions.
How it works
Taxpayer Experience solutions help you improve your agency’s federal or state tax customer service.
Through personalised dashboards, real-time feedback via social media, and contact centers, these solutions allow your tax agency to connect with taxpayers anytime, anywhere.
Collaboration tools, data analytics, data aggregation, and AI capabilities enable you to have a 360-degree view of taxpayers. With this comprehensive view information, you’re able to elevate the taxpayer services and information you provide, while increasing revenue and improving tax compliance.
As city populations increase, digital involvement can help ensure that residents and visitors alike experience the best the city has to offer.Learn more
Accenture is a leading global professional services company providing a range of strategy, consulting, digital, technology & operations services and solutions.Learn more
Tax Revenue Management
The Tax Revenue Management solutions improve operational efficiency and revenue collection by providing agencies with enhanced tax management tools.
The Tax Compliance solutions provide agencies with compliance software and other tools to increase the value of the information you gather.
Tax Employee Experience
The Tax Employee Experience solutions provide advanced tax professional software and collaboration tools, and mobility solutions.