Connected Field Service solution
Deliver intelligent field and customer service by moving from a costly break and fix model to a proactive and predictive service model. Keep up with industry trends by connecting your devices and using IoT data to reduce customer downtime and provide insights technicians need to offer customers new products and services.Learn more
Remote monitoring and connectivity enable visibility into the performance of intelligent edge devices.
Automated alerts and workflows enable predictive maintenance that works within the customers schedule.
Reduce maintenance costs
Optimised schedules dispatch the right technician only when necessary, saving resources and the customer’s time.
Ensure a first-time fix
By equipping your technicians with information, augmented reality tools, and remote guidance, you can join the industries of the future and make the right repairs the first time out.
Enable cross-sell and upsell
Intelligent sales insights provide technicians with the information to offer new products and services that deliver customers’ their desired results.
Transform your products and services
Repairs, performance, and utilisation data enable companies to transform your products and services.
"The Azure platform gives us a global, scalable platform with an open architecture . . . it provides us with a huge stack of standard capabilities and a security level that we could not easily develop ourselves." —Jens Hartmann, GrundofsRead the customer story
How it works
The Connected Field Service solution allows manufacturers to know about problems before the customer does and solve them at the smallest cost to the organisation.
In a simple scenario, where an abnormality is detected, a sensor sends an alert off to an Azure IoT Hub. This triggers a configurable workflow process within Dynamics 365 for Field Service.
A field technician is dispatched then arrives onsite to resolve the problem, ensuring a first-time fix.
This proactive approach improves customer satisfaction and resource productivity by catching issues and troubleshooting them remotely—before they significantly impact your business.
Connected Field Service for Manufacturing
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