Customer Experience Management solution
This solution delivers relevant, connected, and measurable customer experiences across all retail channels. The result is consistent communications and positive interactions that win you new customers, enhance customer loyalty, and drive revenue.Download the whitepaper
Drive rich customer experiences
Reach customers in real time and at the right time. Deliver consistent and connected experiences tailored for each individual throughout their shopping journey.
Gain better sales stage progression
Content management systems (CMS) solutions offer add-ons for API-integrated customer relationship management systems (CRM) and marketing automation platforms (MAPs), which can help you personalise content for your customers and improve sales.
Personalise content across social channels
Leverage a single interface to track, assess, and act on insights through unified social media management. Host a dynamic social community within your portal to increase engagement.
How it works
The Customer Experience Management solution enables you to serve customers where and when customers want—and on the devices of their choosing.
The solution applies analytics through customer relationship management (CRM) and a content management system (CMS) so you can deliver personalised customer interactions.
It connects customer and product data, combining technologies that collect online and offline data with consumer information like social engagement, check-ins, profiles, and purchase history. Working on one platform allows you to manage the customer experience in context—before, during, and after the sale.
Sitecore is the global leader in customer experience management. The company delivers highly relevant content and personalised digital experiences that delight audiences, build loyalty and drive revenue.Learn more
The Episerver Digital Experience Cloud™ combines content, commerce, multi-channel marketing, and predictive analytics in a single platform to work full-circle for businesses online.Learn more
Microsoft and Adobe are bringing the power of our two companies together to help you accelerate your digital transformation, deliver better customer experiences, and increase productivity.Learn more
Retail Personalisation solution
Demonstrate a deep understanding of individual customers, improving how effective your offers are in generating increased profitability through greater conversion, larger purchases, and more traffic.Learn more