Offering comprehensive support that covers your entire organisation, this new model provides greater value and return across your Microsoft investment by fundamentally changing your support experience.
With 24x7, as-needed problem resolution for all your Microsoft technologies, users, and IT staff.
Digital experiences via Services Hub
Where you can build skills, manage risks, and gain insights.
Built-in proactive services
To enable key outcomes around implementation, security, and optimisation on your cloud journey.
Designed to further customise your experience and meet unique requirements.
What customers are saying about the new support model
"I'm not even thinking about it as a support agreement anymore. I'm thinking about it as an innovation agreement or an acceleration agreement because they've really partnered with us."—John Cummings, VP Information Technology, Nektar Therapeautics
City of Vaughan
"When I'm working with Microsoft, I'm seeing that collaboration. They're not just so much focused on their tools and technologies, but how it impacts your business and how they can play nicely with the other tools that are out there today." —Sean Mackey-Marcella, Manager, Infrastructure Architecture & Operations, City of Vaughan