How to accelerate innovation in banking
Discover practical ways you can use technology to build an innovation strategy that satisfies customer needs, enables operational resilience and ensures sustainability, inclusion, trust remain at the centre of your business.
Modernise payments and core systems
Modernise your core banking platform to enable real-time payments and generate new revenue streams.
Deliver personalised customer experiences
Understand your customers and personalise their banking experience.
Electronic virtual assistant handles 80 percent of the inquiries at just 10 percent of the cost of live agents
Cloud-based bot technology meets customers where they are and scales the bank’s virtual workforce at 10% of the cost.
Differentiating omnichannel customer experience using Microsoft Teams
Thanks to a recent investment in Microsoft 365, ABN AMRO uses Microsoft Teams to enhance its portfolio of omnichannel capabilities, including video banking, that customers can choose from.
Protecting customers from fraud
Learn how Capital One is partnering with Microsoft to implement a cloud-based authorisation engine that improves fraud detection accuracy as e-commerce spending has accelerated and COVID-19 based fraud scams have increased.
Going mobile to make bankers more effective
Rabobank outfits its global ranks of relationship managers with a mobile app that puts all the CRM information they need.
Future of work, redefined
Direct Line loves how the flexibility of Microsoft Surface devices helps them support millions of UK customers.
Explore the world of intelligent banking
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Read the Financial Services blog
Access the latest financial services news and thought leadership on the blog, where experts provide insight into how banks are digitally transforming industry finance through Microsoft technologies and partner solutions.
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Guide: What Now? A Guide for Financial Services Leaders in a Disruptive Time
Learn how to navigate challenges during times of disruption and make transitions to new ways of working. See how other financial services leaders are adapting through a collection of engaging interviews and eBooks in this resource hub, What Now? A Guide for Financial Services Leaders in a Disruptive Time.
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E-Book: Redefining Risk Management in an Era of Disruption
Amid global disruptions, it’s essential for financial services institutions to review model strategies. Learn how to develop and apply an efficient plan to improve model resilience with this e-book, Redefining Risk Management in an Era of Data and Disruption.
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E-book: Crossing the Digital Threshold: Identity and Access Innovation in Financial Services
To differentiate and compete in the digital age, traditional financial institutions need to enable their own digital ecosystems in the cloud by integrating third-party services, improving customer onboarding and delivering differentiated customer experiences. To do that in the cloud, they need safe and secure digital identity.
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eBook: Concentration Risk: Perspectives from Microsoft
Risk and procurement officers at financial institutions need to respond to regulation and ensure their decisions are optimised against meaningful risk without holding their individual institution back from the opportunity these technologies offer. This paper provides information on steps to assess and mitigate against relevant classifications of risk and, at the same time, implement approaches without the need to adopt a multi-sourcing strategy.
