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Introducing Microsoft Cloud for Financial Services

Improve customer experiences, empower employees, modernise systems and manage risk.

Future-first financial services

Microsoft Cloud for Financial Services brings together capabilities with multilayered security and comprehensive compliance coverage to deliver differentiated customer experiences, improve employee collaboration and productivity, manage risk and modernise core systems.

Deliver differentiated experiences

Accelerate loyalty, growth and profitability through personalised customer interactions.

Manage risk

Facilitate compliance and data protection while gaining deeper insights.

Modernise core systems

Generate new revenue streams by modernising your core financial services systems.

Empower your employees

Enable automation and collaboration – with built-in compliance and privacy.

Overview
Guided Tour

Capabilities

Microsoft Cloud for Financial Services

Improve the banking customer experience

Accelerate customer growth, profitability and loyalty through more relevant and personalised interactions – and deeper customer insights.

Increase customer lifetime value and loyalty

Bring together financial, behavioural and demographic data to tailor customer experiences with a 360-degree view of the banking customer and suggested next actions.

Schedule meetings and instantly engage customers virtually

Connect with customers through secure virtual meetings and engage instantly via channels like SMS and chat, configure routing rules ensuring agents are working on the most relevant engagements, and streamline the booking experience by enabling them to schedule and manage appointments online.

Streamline business processes

Simplify onboarding, automate processes, enable collaboration, facilitate omnichannel communications with customers and enhance the digital banking experience.

Onboard lending customers more easily

Streamline the loan process and enhance the customer experience – and loyalty – by offering self-service tools through mobile apps and banking portals.

Enhance the customer experience

Engage with customers in their preferred channel, and with a deeper understanding of their needs – to achieve quick resolution.

Automate lending processes

Enable workflow automation, collaboration and communications to accelerate lending processes and minimise errors.

Minimise banking risk

Improve risk management with analytics to power modelling, gain deeper insights, facilitate regulatory reporting and compliance and reduce financial crime.

Protect your customers and your organisation

Combat criminal activity with adaptive AI that continuously learns evolving patterns, including credit card and mobile bank fraud activity.

Improve risk management

Enhance modelling and reporting, including for credit and market risk, and run data models faster and with elastic scale, using high-performance computing (HPC).

Support new business models

Employ hybrid and multicloud strategies to develop core systems that support the needs of your banking business today.

Operate in an agile, data-driven way

Accelerate innovation and agility by migrating core banking systems to the cloud.

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See how organisations are reimagining financial services

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Putting customers first

Manulife uses the Azure cloud to modernise applications and better support new business models.

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Striving to be one of the best remote banks

ABN AMRO improves its digital customer service model across all lines of business, enhancing video banking capabilities with Microsoft Teams.

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Working productively in a digital world

Franklin Templeton builds a foundation for the investment management firm of the future with Microsoft 365.

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Empowering a lean and effective workplace culture

Fannie Mae adapts to change, including new regulations and shifting demographics, by modernising workplace culture and the tools that support it.

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Thriving on innovation and change

Axa adopts intelligent solutions that offer better security and collaboration – empowering employees to provide the best customer solutions.

Explore all partner apps and services for financial services

Discover valuable resources

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Read our industry blog

Stay up to date on the latest news and information from Microsoft financial services experts.

The report titled Cloud Drives Digital Transformation in Financial Services.

Transform with cloud technologies

Read a report from Frost & Sullivan on how financial services organisations turn to the cloud to drive digital transformation.

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Follow Microsoft financial services on Twitter

Get the latest insights and join the conversation on the official Twitter page for Microsoft’s worldwide industry group.

A person sitting in the back of a car using a tablet.

Standard Chartered Bank to become a cloud-first bank

The bank partners with Microsoft to speed digital transformation using a cloud-first strategy.

Industry leaders join to activate AI for the greater good

A cross-industry coalition aims to solve societal and industry barriers through AI adoption.

Commonwealth Bank’s X15 Ventures and Microsoft partner to accelerate innovation

Microsoft helps the bank stay at the leading edge of Australia’s financial services sector.

Learn about Microsoft products for financial services

Azure

Transform customer experiences and optimise risk management on the trusted cloud.

Dynamics 365

Unify sales and marketing to deliver exceptional customer experiences.

GitHub Enterprise

Transform development with application security, workflow automation and redefined collaboration.

Microsoft 365

Enable productivity, collaboration and unified communication – with world-class security.

Microsoft Power Platform

Analyse data with Power BI, build solutions, automate processes and create virtual agents.

Microsoft Teams

Integrate the people, content and tools your team needs to be more effective.

See more resources for financial services

Banking

Capital Markets

Insurance

Join the public preview of Microsoft Cloud for Financial Services

Stay informed about Microsoft Cloud for Financial Services